Chase decided to change my rewards

So I have a Chase Freedom card which gives me 3% CashBack on Gas, Fast Food, and Groceries, which was really good since I spend a lot on those. I would also get a $250 check once I hit $200 in CashBack, so a $50 bonus for waiting to cash out my rewards. Needless to say, I liked this a lot. However, I logged in today and they changed by card to a Sapphire, with some lame reward points. I don't get any of the extras I listed above. I was pretty pissed and called chase to figure out what happened. They claim they sent me a letter telling me about the change, and if I wanted to keep my old rewards that I would have to call. I never received this letter. I asked to go back my old rewards. Customer service says not possible, I say let me talk to Manager, Manager says she can't do it. If it was possible for me to keep old rewards program, it is most likely possible to go back to the old program. I tell the Manager this, and she says they will put in a work order and will let me know by mail of the result. I think this was just a tactic to get me off the phone and I am going to get a letter in 2 weeks saying that they can't do anything. Basically my question is, what can I do? I am pretty livid about this, and if I don't get to go back to my old rewards program, I want to take some action. Aside from contacting the BBB or stop using chase, is there anything I could do to get my rewards program back, or some compensation? Thanks.

http://www.fatwallet.com/forums/finance/876619?highlight_key=y&keyword1=chase+freedom

Been happening to a lot of people.

Contact your Congress Critters

tomiboy59 said: is there anything I could do to get my rewards program back

OP, search for "chase freedom", there are several threads about this. Chase send letters about the change, although there are reports of people not getting letters. Some people were able to opt out of the "upgrade" to Sapphire, but not after the change already happened as far as I know.

The credit card company (all of them not just Chase) has the right to change the Rewards Program at any time the want to...so putting in a complaint with the BBB will basically be a waste of time....it's even stated in the fine print when you originally applied or/and received your card.....

Most of the card companies are either reducing or changing their rewards in one way or another these days...so unless you find some other card that you like far better...you will have to basically "bite the bullet" and accept it.....if you want to have a credit card with them....

I don't see this new freedom on their website. I was just about to open a chase checking for the free $100, so it would be worthwhile. They told me on the phone there were no other cards...

Nevermind I found it. So why would they change me to a Sapphire, why wouldn't they just change me to the new freedom. This is obviously just a way for them to confuse people and try to save some money on rewards.

You should change the thread title to "I decided to ignore the letter Chase sent me." Seriously, just admit that you don't read every last piece of crap Chase sends you every week... no need to lie to us on FWF. I got the letter months ago, called the number and within 5 minutes I prevented them from changing my Freedom card to Sapphire.

QuahogQuagmire said: You should change the thread title to "I decided to ignore the letter Chase sent me." Seriously, just admit that you don't read every last piece of crap Chase sends you every week... no need to lie to us on FWF. I got the letter months ago, called the number and within 5 minutes I prevented them from changing my Freedom card to Sapphire.
I do read every piece of crap from Chase that reaches me, but the particular piece of excrement that you imply everyone who was so-called upgraded must have received, that particular one did not. Get over the unwarranted assumption that the only way to miss some notice from Chase is through the customer's fault. Other ways come to mind, like notices never sent.

QuahogQuagmire said: You should change the thread title to "I decided to ignore the letter Chase sent me." Seriously, just admit that you don't read every last piece of crap Chase sends you every week... no need to lie to us on FWF. I got the letter months ago, called the number and within 5 minutes I prevented them from changing my Freedom card to Sapphire.

Can I call bullshit on you then?!?! According to chase, the $250 check program is "off their system" and there is no way to either "sign-up" for it or "go back" to it...

poordealguy said: QuahogQuagmire said: You should change the thread title to "I decided to ignore the letter Chase sent me." Seriously, just admit that you don't read every last piece of crap Chase sends you every week... no need to lie to us on FWF. I got the letter months ago, called the number and within 5 minutes I prevented them from changing my Freedom card to Sapphire.

Can I call bullshit on you then?!?! According to chase, the $250 check program is "off their system" and there is no way to either "sign-up" for it or "go back" to it...

It's obviously not off of their system. I just requested another $250 check for $200 in rewards last week. My freedom card is still paying extra rewards on my top five categories.