Lifeline Assistance is part of a program that was created by the government to provide free telephone service to income-eligible consumers. To help bring you this important benefit, SafeLink Wireless is proud to offer Lifeline Service. Through our Lifeline Service you will receive FREE cellular service, a FREE cell phone, and 65 FREE Minutes every month! SafeLink Wireless Service does not cost anything – there are no contracts, no recurring fees and no monthly charges.
Any Minutes you do not use will roll-over. Features such as caller ID, call waiting and voicemail are all also included with your service. If you need additional Minutes, you can buy TracFone Airtime Cards at any TracFone retailer WalMart, Walgreens, Family Dollar, etc). SafeLink Airtime Cards will be available soon.
Your exact benefits, including the number of FREE Minutes you will receive, depend on the state you live in. Please enter your ZIP code to get the details for your state.
The process to qualify for Lifeline Service depends on the State you live in. In general, you may qualify if...
You already participate in other State or Federal assistance program such as Federal Public Housing Assistance, Food Stamps and Medicaid.
Your total household income is at or below 135% of the poverty guidelines set by your State and/or the Federal Government.
No one in your household currently receives Lifeline Service through another phone carrier.
You have a valid United States Postal Address. In order for us to ship you your free phone you must live at a residence that can receive mail from the US Post Office. Sorry, but P.O. Boxes cannot be accepted.
In addition to meeting the guidelines above you will also be required to provide proof of your participation in an assistance program, or proof of your income level.
TERMS AND CONDITIONS:
Terms and Conditions of ServicePlease read these SAFELINK WIRELESS® Terms and Conditions of Service carefully. SAFELINK WIRELESS® is a service of TracFone Wireless, Inc. These SAFELINK Terms and Conditions of Service supplement the TracFone Wireless Terms and Conditions of Service and in the event of a conflict or inconsistency, these SAFELINK WIRELSS Terms and Conditions of Service will apply. These SAFELINK WIRELESS® Terms and Conditions of Service are a legally binding agreement between you and TracFone Wireless. They contain important information about your legal rights, and require that any disputes be resolved through Arbitration instead of a court trial. TracFone Wireless reserves the right to change or modify any of these SAFELINK WIRELESS® Terms and Conditions of Service at any time and in its sole discretion. Any changes or modifications to these SAFELINK WIRELESS® Terms and Conditions of Service will be binding upon you once posted on the SAFELINK WIRELESS® website found at www.safelinkwireless.com.
By qualifying and enrolling into the SAFELINK WIRELESS® Lifeline Service, customer (“You”) acknowledge and agree to the following terms and conditions:
SAFELINK WIRELESS® SERVICE DESCRIPTION
SAFELINK WIRELESS® service is U.S. government supported program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® Service is limited to one person per household. Any person applying for the SAFELINK WIRELESS® service must complete an application form, provide supporting documentation that he/she meets the eligibility requirements and agree, under penalty of perjury, to the following terms:
HE/SHE IS ELIGIBLE FOR AND CURRENTLY RECEIVES BENEFITS FROM THE PUBLIC ASSISTANCE PROGRAM(S) IDENTIFIED IN THE APPLICATION FORM.
HE/SHE DOES NOT CURRENTLY RECEIVE LIFELINE SUPPORT FOR A TELEPHONE LINE SERVING HIS/HER RESIDENTIAL ADDRESS AND NO OTHER RESIDENT AT HIS/HER RESIDENTIAL ADDRESS PARTICIPATES IN THE LIFELINE PROGRAM. IF HE/SHE IS ALREADY PARTICIPATING IN ANOTHER LIFELINE PROGRAM, THEN HE/SHE AGREES TO CANCEL HIS/HER CURRENT HOUSEHOLD LIFELINE SUPPORT PROVIDER IN FAVOR OF SAFELINK WIRELESS®.
HE/SHE IS NOT CLAIMED AS A DEPENDENT ON ANOTHER PERSON’S FEDERAL OR STATE INCOME TAX RETURN.
HE/SHE WILL NOTIFY “SAFELINK WIRELESS® ” WHEN HE/SHE NO LONGER QUALIFIES FOR ANY OF THE PUBLIC ASSISTANCE PROGRAMS IDENTIFIED IN HIS/HER APPLICATION FORM BY CALLING 800-977-3768.
HE/SHE WILL NOTIFY “SAFELINK WIRELESS® ” OF ANY CHANGE OF ADDRESS BY CALLING 800-977-3768.
THAT THE INFORMATION CONTAINED IN HIS/HER APPLICATION FORM IS TRUE AND CORRECT TO THE BEST OF HIS/HER KNOWLEDGE AND BELIEF.
Person who submit a SAFELINK WIRELESS® application, together with supporting documentation, and who meet the eligibility requirements will receive a free cellular phone with 365 days of service and a free allotment of airtime minutes each month for one year. TracFone Wireless, Inc. will determine in its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SAFELINK WIRELESS® service. The airtime minutes a customer receives on a monthly basis will vary from State to State. Please call SAFELINK WIRELESS® at 1-800-977-3768 or visit our website at www.SafelinkWireless.com, for further information on how many minutes you will receive. Persons who do not meet the eligibility requirements will be notified U.S. Mail. To continue qualifying for the annual service, customers will be required to re-qualify on an annual basis or as dictated by their local state Public Service Commission. If a customer fails to re-qualify he/she will be automatically deemed ineligible and will no longer receive free monthly minutes. The customer may keep the handset, as well as any remaining service days and minutes for their use. The SAFELINK WIRELESS® customer may remain using his/her handset under the TracFone Wireless service. Upon the request of a State and/or federal authority, the customer’s enrollment may also be cancelled. TracFone Wireless, INC. and SAFELINK WIRELESS® reserve the right to cancel enrollment of customers for any fraudulent related reasons. All cancelled enrollments will be notified via U.S. Mail as well as the reasons.
If the customer has any questions, concerns, comments or complaints regarding SAFELINK WIRELESS® ™ service, offerings or products, they are encouraged to contact their state’s Public Service Commission.
ACTIVATING AND USING YOUR SAFELINK WIRELESS® HANDSET.
SAFELINK WIRELESS® customers will receive a pre-activated handset. For existing TRACFONE customers, who qualify for SAFELINK WIRELESS® and would like to keep their existing TRACFONE handset, please call 1-800-977-3768 or visit www.SafelinkWireless.com. This call must be made from a landline phone.
For each TRACFONE Airtime card you purchase and add to your handset for your SAFELINK WIRELESS® service, you will receive the following:
Card Minutes Service Days Other
30 30 45 N/A
60 60 90 N/A
90 90 90 N/A
120 120 90 N/A
200 200 90 N/A
250 250 90 N/A
400 400 90 N/A
450 450 90 N/A
One Year Service Card 250 or 400 365 N/A
One Year plus Double Minute 800 365 Double minutes for life of single TRACFONE after you purchase and add this card; not transferable to another TRACFONE even if phone is damaged, lost or stolen. The minutes that come with this card will not double.
Double Minute Prepaid Plan Card 400 365 Double minutes for life of single TRACFONE after you purchase and add this card; not transferable to another TRACFONE even if phone is damaged, lost or stolen. The minutes that come with this card will not double.
Double Minute Card 0 0 Double minutes for life of single TRACFONE after you purchase and add this card; not transferable to another TRACFONE even if phone is damaged, lost or stolen. The minutes that come with this card will not double.
Each additional card you add will further extend the Service End Date by the number of days specified on the card or cash register receipt, without limitation. "Service End Date" is the last day of your service period. Airtime minutes added to your handset do not expire with active service and usage within a period of twelve (12) consecutive months. Airtime minutes do not have any cash value. Promotional, bonus and other non-purchased airtime minutes will not double. The purchase of a TRACFONE Prepaid Wireless airtime card is non-refundable. TRACFONE Prepaid Wireless airtime cards, airtime rate plans, and card denominations are subject to change without prior notice.
SAFELINK WIRELESS® customers may purchase and use for their SAFELINK WIRELESS® handset any TRACFONE Prepaid Wireless airtime cards, including Double Minute Airtime cards. However, the free monthly minutes received by SAFELINK WIRELESS® customers while enrolled in the program will never double.
SERVICE END DATE.
SAFELINK WIRELESS® enrolled customers will receive 365 days of service upon qualification, enrollment and re – qualification and re-enrollment. If you do not re-qualify or re-enroll and do not purchase airtime prior to the Service End Date, which is the date displayed on your handset screen, your service will be deactivated on the last day of service (your Service End Date). You will lose your handset phone number, even if you have minutes remaining. To prevent this from occurring, please keep your handset service active by both re-qualifying and re-enrolling or by purchasing airtime cards before the Service End Date. Notwithstanding the Service End Date displayed on your handset, SAFELINK WIRELESS® and TracFone Wireless reserve the right to discontinue service and deactivate any handset for which there is no re-enrollment or voice, text or Data Services usage for a period of twelve (12) consecutive months. If your Service is deactivated, your handset can be reactivated by purchasing and adding any TRACFONE Prepaid Wireless Airtime card. However, once reactivated, your handset will be assigned a new phone number. Airtime which remained at the time of deactivation will remain on your handset if it is reactivated within 60 days from the deactivation date. However, airtime which remained at the time of deactivation will be lost if your handset service remains deactivated for longer than 60 days.
Your SAFELINK WIRELESS® or TracFone Wireless handset can reach 911 Emergency services regardless of minutes remaining on the handset. However, if you are in an area where your handset is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your SAFELINK WIRELESS® or TracFone handsets in an emergency situation. In an emergency, locate the nearest landline phone and call for help.
With certain SAFELINK WIRELESS® phone models, you can download ring tones, graphics, access information services such as news, weather and sports ("Information Services") and utilize multi-media services ("MMS") (ringtones, graphics, Information Services and MMS are collectively referred to as "Data Services") through our Wireless Mobile Web ("WAP"). Data Services are additional Services offered by us and there is an additional charge or debit of minutes/units for use of such services.
Access/Purchase Data Services. In order to purchase, download or access Data Services, your handset must have active service and sufficient available airtime (minutes). Your handset will not let you open the WAP browser without an airtime balance of at least 10 minutes.
Each time you access our Wireless WAP with your handset’s browser, 0.5 units per minute will be deducted from your handset ("Access Charges"). Access Charges are deducted in full minute increments. WAP access of less than 60 seconds is rounded up to the next full minute.
Access Charges begin when your handset makes a data connection. This should occur shortly after you open your browser, send or receive a multi-media message (e.g., a picture), initiate a content download, view subscribed Information Services or if WAP access is initiated for any other purpose. Access Charges end when the data connection terminates. This should occur shortly after you close your browser, successfully receive or send a multi-media message (e.g., a picture), after a successful content download or after any other closure of a WAP session. The WAP access duration and the related Access Charges are NOT determined from the exact moment you press a button on your handset to open or close the browser.
In addition to the Access Charges, there will be an additional one-time charge for any content you select to download ("Content Charge") and if you subscribe to an Information Services ("Subscription Charge"). The Content Charges and Subscription Charges vary depending on the type of content and/or subscription. You will be advised of the Content Charges and/or Subscription Charges prior to finalizing your purchase.
The Data Services you purchase and download may only be used or viewed on the handset for which they were purchased and cannot be transferred to any other device, including a new or replacement handset. Data Services are non-refundable and non-transferable.
Purchase Options for Data Services: You may purchase Data Services either through your handset’s WAP browser or through the Internet (with a personal computer) at www.tracfone.com.
When you purchase Data Services from the Internet at www.tracfone.com, the Content Charge will be shown in both U.S. Dollars and in minutes/units. You will have the opportunity to select one of two payment options: (1) using a credit card to pay the purchase price shown, or (2) a direct deduction of minutes from your SAFELINK WIRELESS® handset. The number of minutes to be charged on SAFELINK WIRELESS® handsets will be 5.00 units per dollar spent. If you buy a TracFone card the number of minutes is based on the last airtime card added to your handset. See Purchasing Data Services With Airtime Minutes below.
How to purchase from the Internet (www.tracfone.com): Go to "Ringtones and More" at www.tracfone.com and enter your SAFELINK WIRELESS® serial number (ESN /IMEI). This will take you to the Wireless Data Services content catalog where you can browse, sample and purchase ringtones and/or graphics. After you find a title, and select "Buy", you will then be presented with the two purchase options described above.
How to purchase through your handset’s WAP browser: Select "BROWSER" on your handset. Then select "Start Browser" and you will be presented with a menu. When you use your handset’s WAP browser to purchase Data Services, only the unit charge purchase option is available. Credit card payments are not available when purchasing through your handset. Note: Ringtones can only be sampled at www.tracfone.com.
Purchasing Data Services With Airtime Minutes: The number of minutes to be charged on SAFELINK WIRELESS® handsets will be 5.00 units per dollar spent. If you add TracFone cards, the charges for Data Services purchases are determined by the last airtime card added to your handset. The chart below details the number of minutes you will be charged for each dollar you spend for the Data Services you purchase. The charges for Data Services in U.S. Dollars and/or minutes and the dollar-to-minute conversion factor(s) are subject to change without prior notice.
Dollar-To-Minute Conversion Factors for Data Services
If the last airtime card you added to your handset was: You will have this number of minutes deducted per dollar you spend on Data Services:
TRACFONE Airtime Cards
30, 40 or 60 minute cards 3.00
90 minute card 3.60
100 or 120 minute cards 4.00
200, 250 or 400 minute cards 5.00
450 minute card 5.62
Other Regular Airtime cards, not Listed Above 3.00
Annual Plan and Double Minute Prepaid Plan Cards
150 unit Annual Plan card 1.66
250 unit Annual Plan card 2.50
400 minute Annual Plan Card 4.00
800 minute Annual Plan Card 5.71
Double Minute Card without minutes N/A
300 minute Double Minute Annual Prepaid Plan Card 2.30
400 minute Double Minute Annual Prepaid Plan Card 3.07
Regular Airtime Cards Added to TRACFONE's with active Double Minute Benefit
30, 40 or 60 minute cards with Double Minutes 6.00
90 minute card with Double Minutes 7.20
100 or 120 minute cards with Double Minutes 8.00
200, 250 or 400 minute cards with Double Minutes 10.00
450 minute card 11.24
Other (not listed above) Airtime cards with Double Minutes 6.00
Subscription to Information Services. SAFELINK WIRELESS® offers two options for subscription-based Information Services (news, weather and sports): (1) a one-day (24 hour) subscription or (2) a 30-day subscription.
A subscription for Information Services allows you to view the various Information Services during the duration of the subscription. For example, a 30-day subscription allows access to news, weather and sports at any time during the 30-day period.
In addition to the initial Subscription Charge to purchase the one-day or 30-day subscription, you will also incur Access Charges whenever you open your handset’s WAP browser to access/view the Information Services. The Access Charge is 0.5 minutes/units per minute. Subscriptions to Information Services can only be purchased directly from your handset.
Subscriptions to Information Services are only accessible on the handset on which they were purchased and cannot be transferred to any other device, including a new or replacement handset. Information Services are non-refundable and non-transferable.
Your SAFELINK WIRELESS® Service must remain active to access your subscription to Information Service. If your service expires, your subscription to Information Services will be terminated. Your Information Services subscription will not be reinstated, even if your handset is reactivated during the original subscription period. There is no pro-rated refund of Subscription Charges as a result of deactivation or expiration of service.
Charges for MMS (e.g., picture messaging). You will be charged 1.0 unit to send or receive a multi-media message (the "MMS Charge"). In addition to the 1.0 unit MMS Charge, there will also be an additional WAP Access Charge of 0.5 units per minute for the time it takes to send or receive the multi-media message. The total WAP Access Charge will vary depending on the size of the multi-media message being sent or received.
Additional Access Charges for Data Services. In addition to the Content Charges, Subscription Charges and MMS Charges, and regardless of the payment option you use, there is always an additional Access Charge of 0.5 units per minute associated with downloading content, accessing/viewing Information Services or utilizing MMS. Total Access Charges will vary depending on the size of the content and the actual time it takes to download the content, access/view the Information Service or utilize MMS.
Modifications, Interruptions, or Discontinuation of Data Service. SAFELINK WIRELESS® does not guarantee the availability of Data Services either on all its models nor at any time. SAFELINK WIRELESS® reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Data Services are not available in analog service areas. SAFELINK WIRELESS® is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, SAFELINK WIRELESS® will NOT refund/reimburse you for any remaining used or unused subscription time. If you cancel, or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein.
Non-Rated Content. SAFELINK WIRELESS® and TracFone Wireless strive to present and offer only generally acceptable content. However, it is impossible to proof all content, titles and news articles for appropriate content. Our wireless content is NOT rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. You agree not to hold SAFELINK WIRELESS® or TracFone Wireless liable for any offensive or objectionable content.
Additional Information. For more information on Data Services, please consult the Data Services Quick Guide. Additional information can also be found at www.tracfone.com.