THIS WAS POSTED BY AMIT19 at SD and is copied here for your information only. IT IS NOT MEANT AS A GUARANTEE OF ANYTHING, but does show what Walgreens is telling customers regarding use of manufacturer coupons with $/$$, RR and BOGO deals:

I, MRCHEAP, cannot answer your questions on this as this is not my post. Simply placed it here as a help for those who face these issues/concerns.

Hi,

I got this from AFC and this is a EMAIL from Wag Corporate which clearly indicates that wording in Wag $/$$ coupons does not include manufacturer coupons. This is latest response. (8/28/08)

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Dear Beverly XXXXXX,

Thank you for taking your time to contact our Corporate Offices. We
appreciate hearing from our customers and value all comments received.

1. When the $5/$20 coupon says total must be $20 after any coupons does
that mean store coupons only or does it include manufacturer (MRF) coupons?
My store today told me it includes MFR coupons, but that is ridiculous.
You all get paid back for all Mfr coupons so why would you care if my total
went under $20 after Mfr coupons?

The total does not include manufacturer coupons. You may use as many of
those as allowed per each coupon.

2. I was told I could not use the $5/20 and RRs in the same order. Your
flyer always says use RR "on your next order like cash" so I think I should
be able to use them both together.

Register Rewards can be combined with manufacturer coupons for redemption
purposes but the reward is not valid with other coupons for the same item.

3. If you have a sale where you are offering a product buy one get one
free (BOGO) can I also use a mfr BOGO coupon for every 2 items I purchase?

When using a Buy One Get One free coupon on a Buy One Get One free sale
item, one item is being purchased while the two are free. A total of three
items will be received. Only one coupon can be applied towards the purchase
because only one item is purchased.

Again, thank you for contacting our corporate office. We truly appreciate
you taking the time to share your comments.

Sincerely,

Anna K.
Consumer Response Representative

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I posted this in another thread.

Here is latest reply form Wag about B1G1 coupons. Borrowed from other site. Users are all set to do B1G1 deals. If ur stores argue, show them following email.

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Dear Customer,

Thank you for taking the time to email us with your concern regarding our
store at 11118 S. Memorial. Please be assured that Walgreens takes customer
comments and complaints very seriously, and we will continue to try to
improve the way we do business.

When using two Buy One Get One free coupons, one item is being purchased
while the two are free. A total of three items will be received. If a Buy
One Get One free coupon is used on top of a Buy One Get One free sale, both
items are free.

Again, thank you for taking time to bring your comment to our attention.
We hope you'll give us another chance to serve you.

Sincerely,

Anna K
Consumer Response Representative

Walgreens doesn't take this into account on the B1G1...they are saying Buy 1 get 1 free with sale then the third one is free with coupon.

What they don't realize is you should then get the 4th free...because

Buy 1 (full price)
Get 1 free (sale automatic at register)
Buy 1 (free with coupon)
Get 1 free (sale automatic at register)

If they do it that way...you buy 1 get 3 free...the register isn't going to charge for the 4th item.

I am still a believer in B1G1 sale and B1G1 coupon equals 2 free as that is what my local grocery store does. I skip stores (like Walgreens) that don't allow it.

Barb09 said:
What they don't realize is you should then get the 4th free...because

Buy 1 (full price)
Get 1 free (sale automatic at register)
Buy 1 (free with coupon)
Get 1 free (sale automatic at register)

In your example it is the same thing as:

By 1 get 1 free as regular transaction

plus

Buy 1 (free with coupon)
Get 1 free (sale automatic at register)

The combined transaction giving the result of buy one get 3 free, but nothing special. And this result is not in conflict with what the walgreen email replay says. The store giving you buy 1 get 2 free is not really doing you a favor.

MISTERCHEAP said:2. I was told I could not use the $5/20 and RRs in the same order. Your
flyer always says use RR "on your next order like cash" so I think I should
be able to use them both together.

Register Rewards can be combined with manufacturer coupons for redemption
purposes but the reward is not valid with other coupons for the same item.

That second statement makes no sense to me. I wonder WTH "same item" they're talking about.

I was at walgreens today, and was going to buy 3 dimetapp & use 2 mfr coupons. I was told I can only use 1 mfr coupon per purchase becos coupon read "one coupon per purchase". I thought most mfr coupon has the same t&c. Anyone know what is walgreens policy on this? thanks.

Valentino said:I was at walgreens today, and was going to buy 3 dimetapp & use 2 mfr coupons. I was told I can only use 1 mfr coupon per purchase becos coupon read "one coupon per purchase". I thought most mfr coupon has the same t&c. Anyone know what is walgreens policy on this? thanks.

Yes, that is in the t&c for pretty much all coupons. According to the coupon policy listed in this thread you should be able to use as many coupons as you have items. Unfortunately employees at various stores don't seem to understand what one per purchase means and I sometimes have to explain that it means one coupon per item (or set of items, as dictated by the coupons). If the t&c state "one per customer" or "one per transaction" they have a valid reason for denying you but in your case it sounds like the cashier simply didn't understand what the wording meant.

Next time try to explain what it really means to the cashier and have a manager or supervisor brought over if needed.

A few days ago a cashier attempted to deny the second of two like coupons because they said "do not double." (not WAGs, but similar) I live in an area where many stores double at least a little, so it shouldn't be that confusing (it shouldn't be confusing anyway).
Just be polite but firm. Many cashiers simply don't understand and aren't trying to be unreasonable.

I wish there was a standard policy that Walgreens, any retailer for that matter, would adhere to regarding coupon usage. I was denied use of the recent $10 off $40 because the cashier insisted scanning all manufacturer coupons first. So, I asked if the policy was to allow the coupon because they were manufacturer and Walgreens would be reimbursed? The cashier called the manager and he said no and would not allow the coupon. So, I thought it would be a good idea to have an official email from Walgreens on the policy, and when I asked the same question as AMIT19, the reply I received is below. Either there has been a change in Walgreens policy since AMIT19 received a reply or they interpreted my question differently. Either way, consider yourself fortunate if your store allows use of the dollar off coupon without hassle after IVC or manufacturer coupons are applied.
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Dear XXXXXX,

Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.

Unfortunately, due to company policy, for the internet promotion, the total must be $40 after all coupons are scanned to receive the $10 off.

Again, thank you for contacting our corporate office. We truly appreciate you taking the time to share your comments.

Sincerely,

Anna K.
Consumer Response Representative

The $40 must be AFTER mfr coupons. If you scan the 10/40 coupon first, then scan mfr coupons and the total falls below $40, the register automatically adds the $10 back onto the order.

blackguyzonly said:The $40 must be AFTER mfr coupons. If you scan the 10/40 coupon first, then scan mfr coupons and the total falls below $40, the register automatically adds the $10 back onto the order.

sorry, but that is not true.

billrubin said:MISTERCHEAP said:blackguyzonly said:The $40 must be AFTER mfr coupons. If you scan the 10/40 coupon first, then scan mfr coupons and the total falls below $40, the register automatically adds the $10 back onto the order.
sorry, but that is not true.No only is it not true but many of us have receipts to PROVE that it is not true. Of course, I did not do the last 10/40 deal so I can't speak for what happened then.

BTW has anyone asked them for an official ruling on the Internet printable coupon issue?
I am really curious to verify for myself the whole coupon-order thing with the $5/$10 Walgreens coupons. I did have an occurrence a couple months ago where the $10 did indeed void itself after the subtotal dropped below $40 (the receipt even said "VOID" next to the coupon description), but the transaction also involved store coupons along with mfr. coupons, so it is unclear from my experience what exactly triggered the void.

Heh, are you speaking tongue-in-cheek, bill? I long for an "official" policy, too, but even if we get one, it's only as good as its implementation by the (in)competent employee ringing the transaction.