I went up to Customer Service at Harris Teeter and met with the "Rain Check Police" Manager. I had shopped & stationed my shopping cart ...which was partially full of groceries, to come back and check out afterwards. I had 3 items that were out of stock...the Manager asked me if I had looked on the shelves for the items and checked with the associate in that Department...Go Figure??? Then he starts typing slowly the product name into the computer, as if to check the product.... the computer gives him some "code" then he writes a 9 digit "code" (I think it was nine) on the raincheck.... then he writes the rain check out as usual this took extra time about 10 minutes for 3 products??? By this time, one of the other employees absconded with my basket of groceries and put them back on the shelf... I was back to square one....retrieving my groceries.... I called Harris Teeter CS 1-800-432-6111... the message basically said we are on the phone with other customers.... leave your name & number ...we will get back with you. *** If this bugs you too ...call & voice your opinion ....1-800-432-6111... I then went through the e-mail process.... where it said in Red Letters
We are experiencing a very high volume of emails. We will respond as soon as we possibly can. Thank you for your patience.
Has anyone else had this problem??? What do you think about yet another step in the process???
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