At&T U-Verse Internet 12mbps $25 per mo YMMV

Just called and they are offering me 12Mbps for $24.95/mo for 12 months, free modem (no rebate necessary), and activation fee of $36 waived, because I asked nicely. I'm going to end up paying $5 more/mo. and getting 4x the speed.

Ordered the same package, but the first bill is $183.75

1. $100 for the modem
2. $36 for activation
3. -$13.05 credit for previous DSL
4. $48 for U-verse Internet MAX
5. $12.80 pro rated for Internet MAX

www.speedtest.net shows 10.50 Mbps.
The neighbor down the block ordered the same service and topped out at 8Mbps.
Service ordered in San Francisco, CA 94122

They told me they will give the following rebates:

1. -$100 for modem
2. -$36 for activation
3. -$100 for new customer to U-verse

Rebates can be claimed after 30 days of service.

AT&T rep said that if I switched to U-Verse from regular DSL that I may not be able to switch back to standard DSL later on. The reason given was that AT&T is trying to covert everyone to U-Verse in my area. Has anyone else been told this?

Also I was told that you can't have DSL and U-verse at the same address. I mention this because it could possibly be a consideration for someone who has a room mate or a tenant who has their own internet account.

bighitter said:   AT&T rep said that if I switched to U-Verse from regular DSL that I may not be able to switch back to standard DSL later on. The reason given was that AT&T is trying to covert everyone to U-Verse in my area. Has anyone else been told this?

Also I was told that you can't have DSL and U-verse at the same address. I mention this because it could possibly be a consideration for someone who has a room mate or a tenant who has their own internet account.Would also like to know. Anyone?

bighitter said:   AT&T rep said that if I switched to U-Verse from regular DSL that I may not be able to switch back to standard DSL later on. The reason given was that AT&T is trying to covert everyone to U-Verse in my area. Has anyone else been told this?

Also I was told that you can't have DSL and U-verse at the same address. I mention this because it could possibly be a consideration for someone who has a room mate or a tenant who has their own internet account.
I switched - have never tried to go back.

They did replace my entire outside phone box. I'm not sure what exactly they did, but I guess it's possible that new box isn't DSL compatible.

Overall pleased - speeds have been fast as promised with 0 drops or problems after ~1 year

Outside Splitter, way back from pac bell install when they first served my area. From 6 mbps dsl to 12 mb uverse (only option)

Called 877 999 0788.
$25/month. Required (but free) professional installation. Received free (manager approval) installation since it was the ONLY option for me. $100 VISA rebate on router.

Tech came out, plugged in router, few clicks, left. Didn't need to do anything due to already being set up properly.

9.5 mbps download. Tech made a remark about a high capacitance in the line due to distance.

Seems I can only get $29.95, waived activation, $100 router rebate. trying for free install, but might be a nogo

I called billing to adjust my 12mbps plan price to $30, the rep mentioned that if you add inside wiring plan ($5 per month) you get $25 gift card. I just added it recently as a tech had to come out. She said service needs to be active for 30 days.

I pay 30 bucks for 12 Mbps but got hit with activation fee when I moved. This is the first time I got an activation fee on the invoice and att denies this is the first time. They say I've had to pay it in the past but I checked and they are lying. But I'd stick with att since their service is pretty consistent. I'll never go with Comcast. No contract. Donno if this is a 6 mo pricing either (likely is).

Called ATT up after i received a letter from them. They have always provided excellent service along with great customer service to me.

When i called up, i told them that i received a letter saying i needed to switch to ATT Uverse, I was already paying 25.00 for DSL 3 MB.

They offered me 12 MB line for the same price so i said hey sure sign me up.

Lady i talked to was extremely friendly and went above and beyond helping me out understand what was going to happen. Even gave me free installation. Basically free everything

panthers65 said:   Got a better deal by calling in too (local AT&T outfit was useless). $90/month for U300+whole home DVR+12MBPS DL speed. Had to schmooze the guy on the phone a bit to get it that low and kept bringing up the Direct TV Deal going on, but eventually he got me cheaper than I was going to pay on the website, and upgraded from U200 to U300.

How long is that price good for?

I called and they wanted to run a credit check just to quote me a price, no thanks

No go for me in Los Angeles. I'm on 12mbps month-to-month, and they offered me no discounts.

selflove said:   It worked for me. I currently have 6 Mbps DSL and then signed up for 12 Mbps U-verse internet only.
$24.95/mo for 12 months. Afterwards it is $43/mo.
$100 for modem, but reimbursed with $100 Visa gift card. $36 activation fee is waved since we have an AT&T account already.
No installation; I am getting the self-install kit which uses a wireless connection AT&T. I thought someone from AT&T would have to come over to install a fiber optic line but that's not so. I guess the fiber optic part is only on AT&T's backbone.

I got the bill for it but I was charged $29.95/mo. I called AT&T to discuss but they refused to give it for $24.95/mo and there was no records on their end regarding $24.95/mo. I asked the customer service rep to escalate the issue and am waiting for a callback. Does anyone else have this issue?

AT&T cap their usage each month at 50GB guys. I was going to get this but there's no point with the fast internet if they get capped at 50GB. Just like your data plan with smart phones. I got the 6Mbps since they came out for $30 a month and I use the first old modem when DSL was available to AT&T. They could not track my usage using the old modem. Keep it in mind guys that AT&T does cap it. Too bad there's no cable service in my area and only AT&T service here. No choice for me. I think they charge extra but not sure how much.

frugalpete is correct with the datacap. 250G for u-verse, and 150G for DSL.

selflove said:   frugalpete is correct with the datacap. 250G for u-verse, and 150G for DSL.

While this was announced a while ago, they also indicated that it would not be implemented until you could see your data use on your account page -- I still do not... and I think I sometimes go over this cap due to Netflix.

Of course, since at&t still has different regional separate systems (from the regional Bell days), some areas of the country might have implemented this already.

i don't have att internet, but re: bait and switch -

i had att long distance service years ago. they unilaterally signed me up for an international plan charging me several bucks a month plus taxes. i never asked for the plan, never authorized it, never even knew such a plan existed until they suddenly charged me for it. i called several times and each time they'd say ok we'll take it off, but never did. i kept calling and fighting them on it, and a rep finally said to me, we'll knock off half the $90 that has accrued. WHAT? i fought them and fought them, they would put me on long holds, say they're a transferring to a manager, then hang up on me. after months of games i finally told em i was filing a complaint with the attorney general's office. that's when they stopped charging me. and they stopped showing this fake balance owed on my bill.
but then about 6 months later i got a bill from a collection agency. they sold the FALSE CHARGES to a collection company and put it on my credit report. i have fought it for 7 years. it is finally disappearing.

before the landline thing, att did a similar thing with me on usage minutes on a cell phone. i had to fight them on that too and get a supervisor, threaten AG action and that time they corrected it.

i eventually closed out both accounts with ATT. i will never do business with them again. for those of you that make changes/cancellations - make sure you get representative names and times, and make sure you get things in writing. or you're putting yourself at risk of ATT pulling something shady.

selflove said:   selflove said:   It worked for me. I currently have 6 Mbps DSL and then signed up for 12 Mbps U-verse internet only.
$24.95/mo for 12 months. Afterwards it is $43/mo.
$100 for modem, but reimbursed with $100 Visa gift card. $36 activation fee is waved since we have an AT&T account already.
No installation; I am getting the self-install kit which uses a wireless connection AT&T. I thought someone from AT&T would have to come over to install a fiber optic line but that's not so. I guess the fiber optic part is only on AT&T's backbone.

I got the bill for it but I was charged $29.95/mo. I called AT&T to discuss but they refused to give it for $24.95/mo and there was no records on their end regarding $24.95/mo. I asked the customer service rep to escalate the issue and am waiting for a callback. Does anyone else have this issue?

I have this exact issue, although I wasn't even signed up for the 29.95 plan in the beginning. I've been duped and have been paying $48 per month for 4 months, and AT&T is refusing any credit whatsoever. Totally deceptive practice. I guess it's time to cut my losses and ask for retentions, but I have a feeling that they'll shaft me once more with the cancellation charges.

I currently have thier 6mb speed package and think we pay about 45 a month for it, about 2 yrs into having it, also have 2 iphones thru att, wonder if we call if we can get a better deal on what we currently have?

Also how can you tell how much data you have downloaded, I have been using Netflix quite a bit more than in the past (we cut our satellite plan down to basic recently).