Southwest Airlines Vacations offers affordable vacation packages to exciting destinations from coast to coast. From California to Las Vegas to Orlando, you can book a package including air (via Southwest Airlines), hotel and everything from car reservations to show tickets and attraction passes... all in one place, for one affordable price! We make vacation planning convenient and FUN with everyday low rates on vacation packages.
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posted: Jan. 16, 2012 @ 9:12a
Nothing against your deal/post.... but I will NEVER use Southwest Vacations again...
Senior Member - 1K
posted: Jan. 16, 2012 @ 9:16a
blackjackii said: Nothing against your deal/post.... but I will NEVER use Southwest Vacations again...
posted: Jan. 16, 2012 @ 4:04p
klamen said: blackjackii said: Nothing against your deal/post.... but I will NEVER use Southwest Vacations again...
I booked a trip to Vegas through SW Vaca in 2010. Southwest Vacations isn't actually owned or operated by Southwest Airlines... it's a travel company out of Michigan or Minnesota... so when you book through Vacations, you do not receive an e-ticket (which allows for 24-hour check-in) nor do you receive any of the price adjustment coverages offered through the airline itself. (With SW Vaca, you get a "paper ticket" which you have to redeem in-person at the airport for your boarding pass... meaning you'll probably be sitting on the wing or roof of the airplane.)
I booked my package (with air & hotel), only to watch the flights drop significantly two days later. Tried to call SW Vaca to see if I could get the price difference back and/or cancel my package and get a full refund... couldn't do either. No adjustments allowed and if I canceled my package, I would be charged $100 per person (x2 in my party) as a cancellation fee. With the price difference in fares and another discount directly from the hotel, it was only $50 total more to cancel and re-book the entire vacation, which I did out of frustration and anger with the SW Vacations experience.
I'm usually a very understanding/forgiving customer and a fairly passive person in disputes... but I've completely written this company off until Southwest Airlines brings the "Vacations" piece under its corporate umberella.
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