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fairlypricedstuff said:   Disgusted at their persistant pushiness. Instead of allowing me to transfer my 6 months subscription to a "replacement radio" I've purchased over the phone with them, been on the phone for 40 minutes now being escalated up the ladder to battle for a transfer, not a new subscription.

they are so pushy at getting you to agree to a monthly subscription or else face a cancellation fee of $75. so not cool.

whats wrong with just being open and fair. $25 for everyone. maybe theyd make more money and we wouldnt enjoy practising our sales BS.


Funny, just today Opie and Anthony (well Opie) quickly discussed how embarrassed they are by the stories they hear from fans about SiriusXM customer service.

I think there is a YouTube video somewhere of Anthony calling SiriusXM because they sent him a renewal on his free account, and complaining about the programming, namely the Opie and Anthony Show.

Just called the main 1-866-528-7474 number, said I wanted to cancel both accounts (which were on 5/25 coming due in the next few days), they didnt hesitate to renew both of my cars for the 5 month/$25 deal which is $27.75 out the door, BOOM. Easy peezey. Its all about the Outlook calender/task reminder!

Pretty painless to get the 5months/$25 deal, rep included internet for free.

Ditto - call number above, ask to cancel, they offer it right away. Didn't care about internet radio. Thanks OP. And thanks Ultracarson for reminding me to calendar this.

Got a dude with a cool Borat accent on the line. I fell for the $29.95 for 5 months rate...dude was worth the extra 5 bucks.

goreed said:   Ditto - call number above, ask to cancel, they offer it right away. Didn't care about internet radio. Thanks OP. And thanks Ultracarson for reminding me to calendar this.

Thats what I did. Hung up the phone and then told Siri to remind me 3 days before.

I just had a radio go off the initial 3 month trial. I've signed up for the new 2 month trial detailed elsewhere, but they sent me an offer in the mail (obviously before I signed up for that) offering $25 for 6 months. The phone number on the letter is 877-646-0427, so presumably they will know about the 6/$25 deal. I know in the past I've called and they deny any knowledge of that offer.

My subscription was expiring today, had the previous 1 yr deal. They offered me 1 yr for $95 + taxes & royalty fee or $115.68/yr to which I said no thanks. Then they offered 3 months for 50% off to which I also said no thanks. The last offer was this 5 month deal for $25 + taxes & royalty fee or $30.22. I didn't care for internet radio so I didn't even try to get it added as well.

I called yesterday and the conversation went pretty much like this: I want to cancel my subscription because I am trying to save money BUT I would stay if you could offer me a better price. She says no problem, half price. I said nope LOWER and she says no problem something 6 months I forget.... LOWER! Says 5/$25 and I counter with yes IF free internet radio is included for this time period. She won't budge so I tell her to cancel and they put me on hold for along time and came back and said they can only do 5/$25 but net was extra. I agreed because honestly the iPhone app is 90% of my Sirius listening and someone gotta keep Howard paid. I kept the Premier package for this price BTW, same deal I got 5 months ago...

See you in 5 months, thanks everyone!

EDIT: was talking to a friend last night and they recently renewed without following my advice and checking here first.... $220ish for a year of Select and internet radio.

I called the because my 6 months for $25 plan was ending. I first called 1-866-538-0364, but it didn't take me through the automated menu; in fact, it sounded like I had reached an offshore call center so I hung up before saying anything. I immmediately called 1-866-528-7474 and got the automated menu. I chose the cancel subscription option a few times until I was transferred to "customer care", which I assume is the new PC term for "retentions". The lady who answered was US-based, and very nice. We went through the usual game of me saying that I liked the service but with my subscription term coming to an end, it was going to be too expensive to continue, so I needed to cancel. She then asked whether I would consider continuing my subscription if she had another promotion. I said yes and we both knew I was calling because I wanted another $25 deal, but we went through the motions. I turned down the 1-year deal for $88 + Fees + Taxes, and was offered the 5 month for $25 deal. I asked about the cost of adding internet and was told it would be $3.50/month. I declined that, but she offered a 1-month free promo for the internet service that would not automatically renew. So I decided to go for it. I could have taken my credit card off the account and gone to paper billing for an additional $2, but I decided to save the cash and note the date on my calendar, like I always have. Total time = 5 minutes. Total cost after tax and fees: $27.96 for 5 months.

I was also able to renew for 5 months at $24.99 + tax&fees today (roughly $28 total). Took about 10 mins total. Called 888-601-6302 to cancel. They asked me why, I said because it was too expensive. They asked me if I'd keep it if I could keep the same 5 months @ $24.99 and I said yes.

They are also using the same deal for you to call and extend the 3 month free subscription on new cars. Last time I extended it, after the 2nd promo period, they tried to charge almost $400 dollars automatically for the next year, so watch out for that.

Got 6-months for $81 + $2 invoice fee (not sure why the odd amount), when I called to cancel my free 3-month trial.. Initial bill was $190. I was worth it to me to pay the extra $1.75/month not to have to do the Sirius/XM dance 3 times a year.

Getting pretty good at this - call to cancel, decline one year offer, decline 6 month offer, accept 5 months at $25. Repeat in 5 months.

Called 888-601-6302, told them I want 5/$25 deal (I'm already on that plan). He said no problem.. 2 minute phone call..

Renewed again. This time got transferred, on hold for five minutes before they told me supervisor said I could have ONE MORE promotion (6/25) since I've already had 3 before. OK! We'll see what happens at the end of October. No promotion for me, no Sirius for me... I think in the end they'll understand that

I did renew a few days early, which is not a big deal since I got a credit for the 30 cents left of my previous subscription.

I'm ending a 6-month Sirius freebie with a new car in just a few days. I haven't responded to any of their previous phone calls or mail. Today I got a mail offer of 6 months for $29.94. It also offers $95 for a year, which looks stupid compared to the 6 month offer. I want internet streaming but I'm not sure that's included. I'll have to call and check on that. If it is included then I'll go for the 6 months.

edit: I called and internet radio is an extra $3.50 a month.

I had the 6 months for $25 deal, which lapsed and I was getting charged the normal rate. Just called 866-635-5020 and the rep offered me the 5 months for $25 deal without me asking for it. I also got the regular payments I already paid applied to the deal, so I only had to pony up the balance.

Just called. I went straight to the point and told the agent I was only interested in the 5/25. She said ' problem', made the change, and I was off the phone in less than 5 minutes.

Just called as I was set to expire on the 12th. Called 866-635-5020, said cancel. Got a nice rep, told her I would like to renew at the 5/25. She asked if I would cancel if I didn't get the promo and I said yes. Added the internet listening as that is the only way I listen. Total cost $44.10.

Not sure how this worked but called Wednesday night (didn't have my stereo code to give them since car was in shop). Decided I'd wait til it was finished and call back. Today (Saturday) I got some mail from siriusxm stating my three month free trial would begin and end in July. Going to go test it out in little bit even though its actually two months and not three

I was not a current customer, but I got a similar deal.

My 3-month trial subscription from my new car purchase was about to expire in a week.

Sirius called me with an offer. $4.99/month for 6 months. With taxes and fees, it was something like a $33.48 lump-sum payment.

I took the offer. I suppose I could have held out for more, but I doubt it, seeing as the $25/five month offer seems to be as good as it gets for existing customers.

Tell them that your friend just got the deal, and they'll give it to you. Doesn't matter if you are not currently subscribed. And yes $25 seems to be their absolute bottom price. At one point it was $20, but that hasn't been offered for a couple of years. Inflation, I guess.

Called 866-635-5020 to cancel 3 month trial. I asked for the $4.99 for 6 months deal; I was offered 1 year @ $96 including taxes. Then I asked for the 5/25 deal and got it. $28.11 with tax.

FYI: These promos auto renew at the end of the term. Must call to cancel a/k/a extend the promo.

peterl1365 said:   I was not a current customer, but I got a similar deal.

My 3-month trial subscription from my new car purchase was about to expire in a week.

Sirius called me with an offer. $4.99/month for 6 months. With taxes and fees, it was something like a $33.48 lump-sum payment.

I took the offer. I suppose I could have held out for more, but I doubt it, seeing as the $25/five month offer seems to be as good as it gets for existing customers.


I was in the same position, they called and offered the same. When I accepted, he said that with taxes and royalties fee it would be $38.xx.

Still works. Just had to turn down the 1 yr $90+ then the 6 month $43+ before getting the 5 month $25+ deal. And it shows up
online already with the new price and end date.

I was just about to go ahead and call them on this offer when I thought that if the billing happened later than the usual amount of time that you would consider to be optimal for this type of service when the other option is to just turn on the radio and listen.

i got two radios, 1 with internet service also, 5 months, $43.xx for 5 months total! hagglemaster5000 baby

Tome for renewal. Called CS, didn't get a good deal. They switched me over to an "Account Specialist". After some minutes of chatting and offers/counter offers, I got full year for 1/2 price ($80); with taxes & lic, was charged $102, about $9/mo.
I also was offered a "Free" Onyx car kit (refurb; radio + antenna), for just the cost of shipping ($8). Not bad, even if I just use the antenna on my 2nd car.
Now have to figure out best (cheapest) way to activate the new radio so I can use it on my 2nd car.

I called today (866-519-7570). Carla told me the $25 for 5 months rate is available, but that I will have to wait until Monday, when my present subscription expires. This is something new, as I have always been able to renew a few days early in the past, receiving credit for the overlap. Carla assured me that the change to a new plan could be done smoothly, without an automatic charge at the full annual rate being made to my credit card. We shall see how it goes.

My current promotional plan expires tomorrow (6/1/13) so I called today and asked to cancel. Once the CSR pulled up my account she asked the standard question "Can I ask why you want to cancel"? Once she asked this I knew I had them. I told her the Sirius subscription was getting too expensive for my budget. She offered me the $25/5 month deal and I took it. Total came out to $29.64 with taxes and royalty fees. Anyway, I set up a reminder on my phone to call again in 5 months. Thanks again Fat Wallet!!

Just called because my 3 month free trial is up and talked to Angel. I told her it was too expensive and she said okay just let it time out and you don't have to do anything. Now I'll see if they come back at me with an offer. They've been calling every night for a week, now I'll answer the phone.

i just used the online chat for a much less painful renewal experience. 6 months @ 24.99+taxes/fees -- was able to get this deal for two radios.

Just referenced that this deal was one my friend got, they tried to say it would only be good for one radio, I said I would cancel the other radio then, and he came back approving both radios at this rate.

Good luck!

Cheers to using the chat. Its totally painless. I followed exactly what beaglefan did and it went totally fine. Was done in 5 minutes. Don't forget to add your credit card to your account. Was about $29 after taxes.

Just renewed (again) at $25 for 5 months.

Got to love their website. Under chat there is a dropdown for the option to cancel, then when you click the button to start chat, it pops up a message saying you can't cancel via chat and you have to call. 5 minute call, told them it was too expensive as I only spend about 15 hours a month in my car, she offered 5 for $25.

Tried with chat and was told, "that's his promotional rate not yours"

So I cancelled for 3 cars she seemed pissed.

My free 3 month SiriusXM Select trial (new car) expired a few weeks ago. The first letter I received from SiriusXM was 3 weeks before the trial expired, and offered retail prices for renewal. A few days ago I received a second letter with an offer of $86/year.

I called 1-866-519-7570 and talked to Kevin, who first offered $186/year. I mentioned I got an offer of $86/year for Select and said I couldn't afford that much and asked for and got 6 months (July 8 - January 8) for $24.99 + fees = $28.12. I used a credit card that expires in November so their automatic renewal won't work.

Was put on hold twice while he "talked to the back room for approval." Other than being placed on hold, no problem. I suspect the holds are to "train" you to sign up for longer subscription times. So it took about 10 minutes total and will have to go through it again in 5 1/2 months. I notice their "training" has already worked on some persons who prefer $86 for a year to $25 for 6 months.

My Sirius XM trial on my GM car just expired and they mailed me an offer for 6 months for $30. The number on the letter was 1-877-646-0427. When I asked if that included Howard Stern, I was told, no, that was Sirius Premier and the 6 month price for that was $35. With taxes, the totals were approximately $33 and $38. I tried to get them to include Premier for the $30 and they refused so I ended the call. Has anybody had any success getting them to include Premier in the promo rate? I haven't tried the other phone number listed on here yet.

GMY said:   My free 3 month SiriusXM Select trial (new car) expired a few weeks ago. The first letter I received from SiriusXM was 3 weeks before the trial expired, and offered retail prices for renewal. A few days ago I received a second letter with an offer of $86/year.

I called 1-866-519-7570 and talked to Kevin, who first offered $186/year. I mentioned I got an offer of $86/year for Select and said I couldn't afford that much and asked for and got 6 months (July 8 - January 8) for $24.99 + fees = $28.12. I used a credit card that expires in November so their automatic renewal won't work.

Was put on hold twice while he "talked to the back room for approval." Other than being placed on hold, no problem. I suspect the holds are to "train" you to sign up for longer subscription times. So it took about 10 minutes total and will have to go through it again in 5 1/2 months. I notice their "training" has already worked on some persons who prefer $86 for a year to $25 for 6 months.


Just a datapoint for you - they put a charge through on my expired Visa and it went through just fine, sadly. Onstar auto-renewed on an expired card, too. This is Chase Freedom, BTW.



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