I just re-upped as well at 5/25. I'm actually happy with the service for this price and it was completely pain free and I was on/off the phone with my credit and extension in less than 5 mins. That's almost worth avoiding the hassle of trying to squeeze another month at that price.
Just called and told them I wanted to cancel, and she shot me a six month price of $108.00 to which I responded no I won't pay that I'll cancel first and she then search the database and gave me the 6 for $25 which I said I would accept. You just have to be firm and tell them you will go no higher and they will settle on that price. With tax and fees it was$27.98.
I called them at 1-866-635-2349 and said that I needed to cancel my service because I couldn't afford the renewal rate. I was then offered a year for $89 + taxes and fees, which I declined, and then I was offered the same deal I currently have, which is 6 months for $25 + taxes and fees for the XM Select plan. I accepted that and the rep signed me up. Call took less than 5 minutes from beginning to end.
I finally remembered to call to get the new rate before the automatic renewal took place (which was going to be tomorrow) and I got the bill in the mail a couple of weeks later. The person initially claimed that the only offers she could give me were the $89 for 6 months, or $9.99 per month for a reduced music package. I said I wasn't interested in those and wanted the 6 for $25 deal. She eventually put me on hold and when she came back she said that as a courtesy she could offer me the 6 for $24.99 deal, so of course I took it.
Then I told her that I wanted to re-activate an additional radio if I could get the same rate, which I figured wouldn't be a problem. Wrong. I told her I had received the 5 for $20 offer via email and she claimed that was all she could offer me, wouldn't even check. So I told her to forget it and called the number in the email that I had received (855-253-9095) and the guy there was able to give me the 6 for $25 deal without any problem. Now I just have to call back one time to renew both radios and not have to deal with different renewal dates.
I've always been told about the $2 invoice fee, but never was billed it. The second guy told me about the fee, but then said that because I was in NY, I would not be charged. Must be some state law, I guess.
Just wondering, I took a monthly plan (have had Sirius for over 2 years between different cars), which was more or less to save me money initially. Do you think they will let me convert to a 5 month for 25 dollar plan that seems to be the trend on here?
I'm sure that Sirius would let you change your plan. I just renewed a 6 mos. for $25, and I had a week to go on the old plan. They credited me the fee for the week and deducted it from the new plan. Just make sure they know that you'll cancel your service and that you want a new and better rate.
Lefty421 said: My current subscription ended today, so I called in to renew or threaten to cancel.....
XM Select 6 Month $24.99 U.S. Music Royalty Fee $3.47 Total Current Charges $28.46
So I'm good for another 6 months before having to do the same song and dance again.
My subscription was scheduled to expire on 3/1/15. I'm leaving town over the next few days and knew I would not be able to call before the expiration date and didn't want my subcription to auto renew. I called them at 866-635-2349 and said I wanted to cancel. I also mentioned a friend of mine just got the XM Select 6 month package for $24.99 and the CSR told me he got that because his subscription expired. I told him my friend is a current subscriber and still got this rate. The CSR told me that he would have to check to see if that package was still available and put me on hold. After a minute or two he came back on and told me he could offer that same package to me. I got 6 months for $29.59 which includes the Music Royalty fee. Took me a total of 5 minutes on the phone. Really hate going through this every 6 months but I guess that's what we'll have to keep doing. Just set a reminder on my phone for 6 months out and will do this again.
Thanks for the updates. Got 6 months / $24.99 today. It was actually super easy, called told the first person I spoke to that I wanted to renew at the promo rate - they asked me if I wanted 5/$20 or 6/$25 - I said 6/25 (I keep forgetting to call to renew so the less often I need to call the better).
Just renewed at 6 mo/ $25 for each of two radios + fee + taxes. Called 866-635-2349#. Said I wanted to cancel right away based on amount I listen at the current rates. They offered $89/year first, I said still too high. Then offered $25/6Mo like they always do. Been doing this for years - but worth it.
Just cancled my x m account, after three times on the phone.i am refusing to deal with a company that has no known USA phone reps, plus they try to squeeze as much as they can out of there customers. No more XM!
bpd67 said: I got 12/$89 last week, I'm ok with that as I hate calling in every 5-6 months. Why bother calling at all? After my 25$ subscription ran out, I got a link emailed to me for another subscription at the same price. The key is double check auto renew is turned off a few days after you renew.
NEDeals said: Why bother calling at all? After my 25$ subscription ran out, I got a link emailed to me for another subscription at the same price. The key is double check auto renew is turned off a few days after you renew. Can't find a way to turn off auto renew in my acct. Am I that helpless?
retrac said: NEDeals said: Why bother calling at all? After my 25$ subscription ran out, I got a link emailed to me for another subscription at the same price. The key is double check auto renew is turned off a few days after you renew. Can't find a way to turn off auto renew in my acct. Am I that helpless? Cannot find this either.
You can't turn off auto-renew. You have to call in, Sirius told me.
The other comments that you must be persistent in calling are true. I called 3x today: the first rep could not understand what I meant by "the Sirius app". Hung up on him.
With the second phone call, I told the rep that the new Sirius app is terrible, I've done all the updates, fixes, uninstalls/reinstalls on 3 devices to no avail and asked how am I supposed to renew my subscription and pay for something that doesn't work? She told me I do not qualify for any low rates because I already had a deal for the All-Access 1 vehicle ($65 w/fees/6 mos.)
The third phone call today: told this rep the same as above. Was first offered one year, but told this rep no way since I did not want to be stuck for a year when an app doesn't work. Was then offered the 6 mos./$65. This rep pro-rated that rate and gave me a $14 credit, so $55.04 for 6 mos, All Access and 1 vehicle.
My 6 months for $24.99 deal (Select, not All Access) ends May 1, so I called today to see what they could offer. Called 866-518-3925 and got a U.S. rep who was very helpful. He went through the current promotions, all of which were more than I wanted to pay, so he offered renewing at $24.99 again for another 6 months. With FL taxes, Royalty fee and mail invoice fee, came out to $32.44. IMHO, this is reasonable, even though I'll have to do the dance again in 6 months.
smokediverxxx said: I can't believe there are retards still paying for radio.......really?
Yes, I have tried it before for free. No more "commercial free" and if I heard "Welcome to the Jungle" one more time on HAIR NATION, I would throw my radio out the window...
Actually, there are many use cases. I'll give mine. Even though I am an avid Pandora & Google Music user (pay for both as well) there are times I am "off the grid" and being able to get all the content with NO INTERNET CONNECTIVITY anywhere with a view of the sky is a big plus. I also use it at home, though not as much. I'm sure others have their own use cases - maybe it's built in to their vehicle or whatever. Some just want to hear Howard Stern. Whatever the case may be - there is a market and SiriusXM fills it. I've been a subscriber off and on (mostly on) since the earliest days of Satellite Radio.
wjs2 said: You can't turn off auto-renew. You have to call in, Sirius told me.
Perhaps, but you can certainly get them to make a one-time payment on your account when you get the 6/$25 deal and not store your credit card. At least that way they can't automaticall bill your credit card for the regular price.
smokediverxxx said: I can't believe there are retards still paying for radio.......really?
Yes, I have tried it before for free. No more "commercial free" and if I heard "Welcome to the Jungle" one more time on HAIR NATION, I would throw my radio out the window... And I can't believe there are people like you who insist on insulting people here and making themselves look stupid in the process.
XM is not worth the normal price they charge. For $4 per month, it's a small indulgence. I can listen to the Broadway channel, as well as E Street Radio and occasionally traffic when I need it (although I wish they'd replace the guy with the terrible voice with someone better). I miss the Billy Joel channel, which they had for a few months last year and was getting really good when they took it off. I even activated my wife's radio at this rate for the 20 minutes a day she's in her car, so she can listen to the Broadway channel (and I can listen to it when I drive the car on the weekend).
BTW, how do you throw your car radio out the window?
After being transferred around and turned down for re-instating thethen asking them to cancel, the final guy offered me 5 months for $20 (previously I had 6 for $25). He told me he could not offer the "same promotion but can offer a different one". So, for those trying, if you get turned down, ask for the promo you are not currently on (either 5 for $20 or 6 for $25) Hope this helps.
wiseguy1100 said: After being transferred around and turned down for re-instating thethen asking them to cancel, the final guy offered me 5 months for $20 (previously I had 6 for $25). He told me he could not offer the "same promotion but can offer a different one". So, for those trying, if you get turned down, ask for the promo you are not currently on (either 5 for $20 or 6 for $25) Hope this helps. Or hang up and try someone else, which is likely to work. Although I guess you'd been through a lot and didn't want to have to call again.
Same old dance.. call 866-518-3925 and tell them I want to cancel unless I get same promotion (I've always gotten 5 for 25, I don't push for 6). They offer me 12 months for $89, I tell them I want the same promo. First answer is 'NO' and I need to talk to my manager. Wait a couple minutes on hold and magically now they can offer the same promo. Price always creeps up a few cents since the royalty charge or something else changes.
Kind of silly but all in all for a little over $5 a month I like having my built in radio activated on my car.
Just got 6 months for $24.99 on all 3 of my radios. Been doing this for years but this was the first time there was no fight, at all. I said cancel, they apologized and immediately offered the promo which I gladly accepted. Quick phone call and done.
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