Just renewed my 2 radios for another 6 months at $25+fees. The rep at first offered me a year for $99, but I told her that while I enjoyed the service, what I was paying was what it was worth to me and would not pay more, and she was able to get me the $25 rate again.
And yes, it's important to get to the "cancel my service" person and let them know that you will cancel if you can't get this price. Today's rep actually confirmed that before offering me the $25 rate (maybe since the calls are recorded and they need to make sure every effort was made to get you to pay more).
I noticed that I marked down the date the subscription would renew in my calendar instead of the last date of the current subscription, so my card ended up getting charged a little over $100 for the next 6 months. Whoopsies. So I called 888-635-5142 and said that although I enjoy the service, I just saw the renewal charge had gone through and I needed to cancel the subscription as the cost to renew was far too expensive. The first woman I spoke to sounded like she was somewhere in the southern US. She tried talking me into some music only subscription for $9.95 per month but I declined, and she said that since I had a promotion I wasn't able to get another one back-to-back with it (which is a lie, but there is no use in arguing with her). So I said I'd think about it and discuss it with my husband and hung up.
I called right back and got a guy who sounded like he was in an off-shore call center, and surprisingly, he was much easier to deal with. I only had to decline one attempt to get me to sign up for a year. Within about 5 minutes, he had signed me up for the same plan I had before (6 months for $25+tax and fees=$28.47 total) for the XM Select plan, and he refunded the difference between what I had been billed that morning and the $28.47 cost to my credit card. Easy peasy. I made sure that this time I marked down the last date of the subscription in my calendar rather than the date they will renew it.
I wasn't paying attention and let the renewal happen, they had an old card that had been stolen and replaced so couldn't charge me. The first time I didn't pay the bill before calling 866-635-2349. A woman with an asian or other accent (she sounded like a friend of mine from Jakarta) tried to get me to do a monthly (no deal, same 10.99 or 14.99 on website) or annual with a "special $10 credit" for the lowest plan for $140 after taxes. I told her that I would discuss it with my husband and call back.
The second time I paid the bill online first, then called 888-635-5142 ... and ... got the same woman!!! But I told her the same thing 'gooddeallie' said, and surprisingly she didn't acknowledge that we had already talked. She gave me an annual price for $99, then a 6 month for $47, both of which I declined. I told her that I like to listen to talk radio on FM, and I am the one who drives the car most of the time, that only my husband prefers Sirius and it's not important enough to me to pay those prices for him to listen to oldies. So she "found" the $24.99 + taxes for 6 months price. Refund to my card for the difference, less $12 for the month that I screwed up because I was too busy having fun on summer vacation, oh well. :/ Next time, I will call the day before it renews like they told me last time and she told me today.
billrubin said: Neilium said: michelb88 said: What's the best deal for SiriusXM Internet Radio? This one is solid. Which one? The one posted here is not for Internet Radio. Did you intend to include a link??
My $25 6/month sub expires on 8/26/15. I plan to call tomorrow (one day before it expires) to make certain that I don't get charged the full amount. Is everyone still getting this same sub? Are there any better deals that Sirius may be offering? I'd like to get a great 1-year deal so I don't have to deal with calling them every six months.
NEDeals said: billrubin said: Neilium said: michelb88 said: What's the best deal for SiriusXM Internet Radio? This one is solid. Which one? The one posted here is not for Internet Radio. Did you intend to include a link??
The offer that is the title of this thread!
I don't think everyone was getting internet radio apart of their 6 mon/$25+tax deal. I have the 5 mon/$20 deal and internet radio is not included either.
scsiguru said: My $25 6/month sub expires on 8/26/15. I plan to call tomorrow (one day before it expires) to make certain that I don't get charged the full amount. Is everyone still getting this same sub? Are there any better deals that Sirius may be offering? I'd like to get a great 1-year deal so I don't have to deal with calling them every six months. These 5- or 6-month deals are the best deals available. This is the advantage of having to call more often - you get a better deal. The best 1-year deal costs significantly more than two 6-month deals. That's intentional. There is a trade-off in terms of price if you don't want to call as often.
FYI, renewed 6 months at $24.99 + $3.47 royalty fee + tax tonight with the 866-518-3925 number. 1st cust service immediately transferred to another department which first offered me 12 months at around $99, then 6 months at around $47 and then said I could have the 6 for $25. It might be possible to get out of the royalty fee but I didn't even try.
Thanks everyone for keeping this thread alive -- just renewed my wife's 6-month promotional subscription for $24.99 + $11.97 for traffic + royalty= $40.43. While I know paying for traffic may seem extortive to many people since it's free on our phones, we live in the NY metro area and integrated traffic is well worth the $2/month to us...
All I nicely told the rep that answered was that I wanted to renew at the same promotion as last time, otherwise I was planning to discontinue the service. He said he'd be happy to do this -- he did offer the alternative of an annual option at $99 or so (I think this included the traffic since the other subscription did), which of course I passed on.
just renewed all three of my cars, listener care offered me 12mo/$99, then 6mo/$44, and finally got the 6mo/$25 deal. It didn't take long, just said "no thanks" twice and after the second time, he gave it to me. I was offered the $2/mo for traffic too but declined it.
Just tried and the best offer I got was $25/5 months. I will call back later and see if I can get $25/6. I noticed a few people have mentioned renewing multiple vehicles. Is there a way to get two vehicles on one subscription? Or is it always a separate subscription per radio?
slappula said: Just tried and the best offer I got was $25/5 months. I will call back later and see if I can get $25/6. I noticed a few people have mentioned renewing multiple vehicles. Is there a way to get two vehicles on one subscription? Or is it always a separate subscription per radio?
I had two that was close to the same date. I let one go back to their regular rate and when the second came up for renewal, I asked for both to be at the same rate and the same time. They returned the difference of the 1st one.
5 months at $25. I called at 10:30pm eastern time and was given another number to call tomorrow morning as their cancellation department "was closed for the day". I called the normal number so that might have cost me the extra month.
scsiguru said: I'd like to get a great 1-year deal so I don't have to deal with calling them every six months.
Why bother calling? Let your subscription expire and you get email/link offers for $25/6 and $20/5 regularly. Click on the link, enter your card information and you're done. I recommend sending them a message requesting no auto-renew.
scored, was cancelling anyway today, yearly was to renew tomorrow. at the cancellation center, they offered 99 for a year, then 44 for 6 months, I asked if I could have the 26 for 6 months and she said yes! Yipee!!
My two radios were up for renewal today so I called. First time I ended up at "Customer Care" since it said I had multiple accounts under my phone number and I didn't have the correct one Handy. BAD MOVE. Got some guy with an Indian accent who told me they could not offer a discount, even after I said I was considering cancelling.
Hung up and called again, entered the account number and then got to choose the "Cancel account" option on the voice menu. Said straight out that I wanted to cancel because of the cost. Did some chit chat where he asked what my favorite channels were and I told him, but stressed that it wasn't worth the regular price. The guy initially tried to get me to sign up for the $99 annual deal but when I said no, he put me on hold and came back to say that his supervisor had approved the $25 deal again. I really wish they would make this easier, but what can you do. I guess other people paying regular price (or even the $99 annual discount) is what allows them to offer us the $25/6 deal.
BTW the newly returned Billy Joel channel on 18 is great! Sadly I think it's just a limited time channel, as it was the first time they had it.
It took me between three and four years, but I finally nailed these shysters. They got me that long ago by sending a phony demand for payment to a collection agency. That was the first and only time in my life such a thing happened. I pay my legitimate bills timely. But I was ill at the time, unable to fight or defend myself, and I did not want my perfect credit destroyed. So I paid money I did not owe.
Fast forward to the recent class action. I contacted my state AG with a detailed report of what had happened. SiriusXM ended up disgorging and refunding the money they earlier had forced me to pay. Sweet justice against their fraud!!
Would I ever do business with these clowns again? I might. But he!! will have to freeze over first.
For the 13th time I went through the Kabuki dance to get the 6 month $24.99 subscription. I don't get upset anymore, the third world CSR has to go through the 1 year $99, 6 month $50 dance before he magically finds the $24.99 rate. It seems pretty silly but I'm getting better in crying cancel and demanding the rate. Took me less than 10 minutes. I have two cars and had been able to align end dates to do both in one phone call but when I recently bought a new car, because of the 'free' 3 month subscription the two cars now have different dates again. I'll try in July to get them aligned.
Called today. Was offered 1yr/ 99$ then 5 months/ 25$ and finally 6 months for 25$. I wanted to point out that if you are currently paying more on another plan (I was 1 yr/89$) you can call at any time to switch to the lower 6 months for 25$ plan. They don't add the 6 months onto the end our your current prepaid subscription. They put the new rate into effect immediately and credit the prorated amount of your prepaid service towards the new 25$ plan.
duhmel said: For the 13th time I went through the Kabuki dance to get the 6 month $24.99 subscription. I don't get upset anymore, the third world CSR has to go through the 1 year $99, 6 month $50 dance before he magically finds the $24.99 rate. My personal experience is that saying that you want to cancel in the voice menu gets you routed to a US-based rep. When I originally got sent to regular customer service the first time I called, I had someone with an Indian accent who said he could not give me the $25 offer. The rep who gave me the $25/6 even knew to do a one time payment without my even having to ask, and not leave the credit card on file to be billed regular price.
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