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Incredibledealmaker
Senior Member - 1K
posted: Sep. 14, 2012 @ 10:08a
You get the third day free. Requires at least a 3 day rental. I've already contacted Marriott about the advertisement not mentioning that important fact.
I received a quick reply back from Marriott that they are escalating our concerns: Dear X: Thank you for contacting Marriott. We appreciate the opportunity to provide you with information. We appreciate you bringing this information to our attention. We apologize for any confusion that was caused in viewing the website. We value the opinions and suggestions of all guests and will share your email with the Marriott executive leadership team. They will review the website and the contents of it. If we can be of further assistance, we invite you to reply to this email. Thank you for choosing Marriott.
Yoksel
Senior Member - 1K
posted: Sep. 14, 2012 @ 8:39p
Incredibledealmaker said: You get the third day free. Requires at least a 3 day rental. I've already contacted Marriott about the advertisement not mentioning that important fact. Thank you for pointing that out! They really don't mention it anywhere but in the fine print. I went all the way from extremely excited to deeply disappointed with this deal. Not only they require a 3 day rental which is likely to be more expensive with Hertz even after a free day than with one of the cheaper competitives but it also has to be full price (can't use airline codes to collect a bunch of miles?) and the requires the reservation between July 15, 2012 and December 31, 2012.
HawkeyeNFO
Senior Member - 2K
posted: Sep. 17, 2012 @ 9:55a
Incredibledealmaker said: I received a quick reply back from Marriott that they are escalating our concerns: Dear X: Thank you for contacting Marriott. We appreciate the opportunity to provide you with information. We appreciate you bringing this information to our attention. We apologize for any confusion that was caused in viewing the website. We value the opinions and suggestions of all guests and will share your email with the Marriott executive leadership team. They will review the website and the contents of it. If we can be of further assistance, we invite you to reply to this email. Thank you for choosing Marriott.
Quick reply? It's an automated response, and doesn't indicate that any person actually looked at your note.
It could require further follow-up, but Marriott is one of the best companies for customer relations, so I'd give it a week.
Incredibledealmaker
Senior Member - 1K
posted: Sep. 17, 2012 @ 4:32p
It was not an automated reply. What are you going to do "after a week" or are you trying to give me advice?
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