FIOS $20 existing customer discount for 12 months

Taken from SD:
There is a $20 existing customer discount for 12 months.
You have to be a customer for over a year and NOT under contract.
Just call up and ask for the existing customer discount you qualify for.
They'll look up your account, tell you you qualify, ask you if you want it added to your account, say yes and you're done.
You can not make any changes to your triple play to degrade the service, like deleting the TV part for example, but you can add features like premium channells, higher speed, etc.
That $20 credit will also lessen your taxes, fees, etc, making it worth more than $20.
This may be worth about $300 for the year!

Is this only for subscribers with triple play? I only subscribe to FiOS internet.

Is there any special code, or are there any links to this in writing? I'm wondering if the customer service rep will know about it. I've got the triple play, and this is a very good savings as long as they don't try to extend your contract or tell you that you need to upgrade your plan.

What's the phone number?

No special code, No contract extension, No plan upgrade.
1-800-VERIZON

$8/month credit for me but I have a number of other credits on there already that the Verizon FIOS store set me up with when I signed up. Thanks for the heads up!

thx OP. 5 minute call and "Loyal customer discount $20 for 12months" is added

MISTERCHEAP said:   GMY said:   What's the phone number?

1-800-VERIZON

Don't get Verizon in my area. Only Comcast, DISH, and DTV (which has really suked the last few weeks).

Does taking this credit place you in a contract for a duration of time once the change is made? Considering the call but not looking to lock in for another 2 years, if it is for 1 year I would do it.

Dekoops said:   Does taking this credit place you in a contract for a duration of time once the change is made? Considering the call but not looking to lock in for another 2 years, if it is for 1 year I would do it.

No contract extension, No plan upgrade.

JimboUS said:   Dekoops said:   Does taking this credit place you in a contract for a duration of time once the change is made? Considering the call but not looking to lock in for another 2 years, if it is for 1 year I would do it.

No contract extension, No plan upgrade.

Made the call, already had a $10 discount on something, best they could do was an additional $10. No contract extension, easy call. Thanks OP

I called because I wanted to correct an additional charge that stemmed from a service visit and replacing my Battery Backup Unit (ONT).

After fixing that, I did nicely ask if there was an existing customer discount available to me, and the rep said that she couldn't put the price any lower than the discounts I already have. Saying that my $94.99 Triple Play plan (25/15 internet) was about $30 below the current rates.

However, my existing discounts will expires at the end of 2 years, Feb 2013.

Wow! I called and they took 15 bucks a month off right off the bat. They also cut my Starz and HBO packages monthly costs in half for six months and increased my internet speed from 35/25 to 50/35. She also lowered my phone taxes! I will save over 34 dollars a month in the next six months and over 15 dollars a month after that. Great post! This is why I do Fatwallet every morning.

$20 discount did not work for me. It was "expired". The offered $8 off a month

I have triple play; got a $10 discount for 12 mo.
Better than nothing; I tried a few months back and they offered me bupkis.

I just got the $20 off deal.
TYOP!!!!!!

Hmmm... I just hooked up my Ooma last week (bought in August) and have been pretty happy with call quality. I was thinking of dropping the phone out of my bundle and just doing FIOS tv & internet. I've got 2 hd dvr's and that's way better than neighbor's fios 'play on any tv' crap.

I have a lingering $5 / month valued customer discount they put on my account that was to start 2 years ago when I first signed up. It didn't kick in for the first 3 months or so and they finally did it manually. My first two years is up ... was a no-term agreement anyway ... so bill went up $30+ last month ... Chatted online with billing and they said they really can't do anything because of the $5 valued customer already there, but I could try to call and talk to the retention department.

Oh well .. I just signed up for their Verizon Connections program for $10 off per month as a perk through my employer ... doubt they'd stack this (accidentally clicked the enrollment link while logged into my account on the chat -- grr ... wanted to wait and enroll for the $10 after calling retention, but, oh well ..).

Thanks OP. Was worth a shot.

Thanks op.

Got $10 off for 12 months. This after being stonewalled on all my prior attempts in recent months

$15 off/12 months, no contract, Double-Play only (Multi-Dwelling Unit w/no TV service available). Old $10/month discount expired in October. Thanks!

Fis said:   Folks,

You don't need to call Verizon to get this discount.

Just
- Log into your account
- Click Add/Upgrade My Services
- Select the current bundle promotion
- Click to remove the services you don't want
- Use the slider to change the internet speed
- Add to Cart

You should see a renewal offer with discounts of at least $10 off what you are paying now.

Mine was only $5 off of the "new" jacked up price, if and only if I agreed to a 2 year contract. There's no way to remove services (i.e., phone if you want to downgrade to tv and Internet), only upgrade/downgrade one or another. I confirmed that with the online chat rep who said that any service disconnections require a phone call (and subsequent minimum 20-30 minute hold because they are ALWAYS experiencing heavy call volume, and they even went with very cheap or free stock music for on-hold).