My experience with returning stuff at Kohls is that it is now terrible and complex, especially when you earned Kohl's Cash. It's all to their advantage. They make it complicated. But essentially they deduct KC from whatever you actually paid. A $50 item that you received 30% off of and earned KC then becomes a roughly $25 credit. The exchange amount that you receive depends on whether you can a) find something with the same sticker price (assuming the item wasn't a clearance item) or b) return it during a Kohl's Cash "earning" period. Every time I exchange, I go out and try to find something I want with the same sticker price--that way is pretty much to only way to receive an even trade. It's asinine that you can't get that amount of credit towards items that aren't the same exact price.
I've basically stopped buying gifts for people there during a KC earning period because of this. I know when my mother had to return a few items, she received less than half of the stick price--and it was a hassle because they want to know who specifically bought it for her.
I askedat the store, and they didn't even know the answer. I ended up buying a frying pan for $34.99 - $25-$10 promo certificates. Paid zero. But now I understand your return ability is not good. Thanks for the info.
Kohl's had some pretty terrible quarters that were the direct result of people taking advantage of the system. They lost quite a bit on people buying during KC times and then returning items but keeping the KC. That is what has made the returns process so annoying now. I suppose if they get enough flak they'll change the policy but I can't see it ever being as good as it used to be.
Since $34.99 (as a sticker price) is pretty common, it might be worth trying to exchange it. However, if you want to return it for a store gift card or refund, that's probably where you're going to see a lot less because the promos and KC are now expired.
I noticed that on a large shopping trip where I earned Kohls cash, they took back all the Kohls cash when I returned one item. From now on, if I am purchasing something that I'm not sure of, I will have the cashier ring up the item separately. A lot of retailers will subtract the entire value of a $10 or $25 coupon if something is returned even if the shopper made a large enough purchase to meet the conditions of the coupon. For instance, Old Navy subtracted the entire value of the coupon ($10) when I returned a $15 shirt out of a $100 purchase.
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.
Members of our community may attach files to a post in accordance with the User Agreement. FatWallet is not responsible for the content, accuracy, completeness or validity of any information contained in any attached file. Files have *not* been scanned for viruses. Be especially wary of Excel files which may contain malicious content.
Earn Cash Back while you shop - just 3 simple steps.
1. Sign Up so we know who to pay! (It's FREE.)
2. Shop through FatWallet for deals from your favorite stores. Your online purchases earn Cash Back that builds in your FatWallet account.
3. Get Paid by requesting a payment via check or PayPal.
FatWallet coupons help you save more when shopping online. Use our Coupons Search to browse coupons and offers from thousands of stores, gathered into one convenient location.
As part of our FatWallet Community, you can share deals with almost a million shoppers in our forums. Forum content is generated by consumers for consumers. Share deals, money-saving tips, and more. It's FREE, fun, and addicting.
Our customer experience team is here around the clock - real people ready to assist.