What is S taples' price-match policy?

How does Staples 110% price-match guarantee work?

I you find a lower price, anywhere else on a new identical item, just show us the lower price when you buy the item at Staples or within 14 days of your Staples purchase — and we'll give you 110% of the difference.

Which items does Staples price match?

Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. For wireless phones and other items with a service plan, the plan, provider, and other terms must be the same. The item must be in stock and available for purchase at that price from an authorized US reseller, whose authorization we reserve the right to verify.

Which items and services aren’t available for price-match?

We don’t match our store prices to those on other companies’ web sites. We don’t price match our third-party providers' products and services (e.g., Sprint® service, tax preparation, payroll services, and custom printing), items sold on auction sites or at local or special events (e.g., grand opening, anniversary or liquidation sales). We don’t price match taxes and typographical errors.

What if I find a lower price at Staples?

If you find a lower price in one of our stores, catalogs or on Staples.com®, we’ll match the lower price, however the additional 10% of the price difference does not apply. If an item is marked "clearance", the clearance price is only valid for in stock product that is marked at that clearance price.

How do Staples coupons and rebates contribute to the Staples price?

We’ll deduct any available Staples coupons and instant rebates (but not mail-in rebates) from the Staples price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company’s price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company’s price is $125, your price match would be $4.40 (110% of the difference).

Will Staples match another company’s price when combined with an instant rebate, mail-in rebate, gift check, or gift card, or free or discounted item?

We’ll match another company’s final price after deducting an instant rebate. If another company offers a product that comes with a mail-in rebate, gift check, gift card, or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail-in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.

Are delivery charges included in the price match?

Yes. When we compare our price to another company's delivery price, the equivalent delivery charges will be included. If the other company's delivery charges are not supplied, we will add $7.95 to the other company's price.

Are quantities limited on price-matched products?

We may limit the quantities of price-matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.

Can I price-matched online?

Yes, by using the Staples Live Chat during the hours of 10:00AM (EST) - 7:30PM (EST).

For policy information see customer service desk in store or call 1-800-333-3330. For a price match see customer service desk in store or call 1-800-333-3330. This policy is subject to change without notice.

Price matching items which have rebates

PM done at the time of purchase (online, phone or B&M) do NOT have an effect on Staple.s rebates.

PM submitted after your (online and phone order) purchase do NOT have an effect on Staple.s rebates. Your order (invoice) number will never changes for any reason. Plus Parago only gets to see the original order less (not) CSR notes,CC info etc, prices etc.

However, a PM submitted after the purchase was made at your local B&M; WILL have an effect (VOID)on Staple.s rebates. If not done correctly !


• (For Staple.s B&M purchase only!) The best method for doing a price match, and meeting the rebate requirements on a previous made purchase.
  
  1.) Start from scratch and do a total return; then do a re-buy with price match. This will give you a clean receipt with the proper rebate attached.

  
  

• Worst method? Just doing a PM on the original receipt and dancing with Staple.s to the tune of Phone calls,emails and Faxes sung by Parago group.. After the dance visit deal sites and whine.

S taples Return Policy

Easy Returns.

If you’re not 100% satisfied with your Staples purchase, return it for any reason.We’ll refund cash if you paid cash or check, or credit your account if you paid by credit card — with no restocking fee. Simply return your purchase in saleable condition with the original packaging, including UPC code, manuals, parts, and your receipt or packing slip. Just bring your return to any Staples store. If you don't have your receipt your return is eligible only for an in-store credit. Any return without a receipt is subject to verification and we may ask you for identification.

Office supplies: No matter when you made your purchase, you can return office supplies to us for a full refund.

Software: Return unopened software that we currently sell for a full refund at any time. We’ll gladly exchange opened software for the same title.

Technology: Because technology changes so quickly, we can only accept it for return within 14 days of the date of receipt. This includes: computers, monitors, notebooks/laptops, copiers, all-in-one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, and networking products.

Furniture: Furniture is subject to natural wear and tear, so we can only accept it for return within 14 days of the date of receipt. Custom-ordered and custom-assembled furniture is made and/or assembled to your specifications, so it’s only returnable if it’s defective when you receive it.


If you ordered through our catalog or Staples.com®, you can also have us pick up your return - just call 1-800-333-3330 or go to support@orders.Staples.com. For delivered items, we’ll refund your shipping charges if the item is defective.

S taples Blacklist Information aka "Restricted Access List"
See also :Staples blacklist Reference Master Thread

The following is an "edited" copy/paste from another old thread. Permission granted by author.

We go through the Blacklisting questions every time, is it real, is it real, how does it work, so here are a few things to note from Personal Experience:

Black listing is Real; don’t ask this damm question again.

When you are asked to "Place order at your local Staples, as we cannot take your order over the phone" that tells you that you have been blacklisted. Either that or when you give the phone rep your phone number you will be disconnected, without a reason I may say.

That takes you to the next answer which is that they reference your PHONE number first, but when you are put on the "Restricted Access List" which is the official name of the Blacklist, they run that list against other sub categories such as FirstName&LastName, Address&ZIP, FirstName&Zip, etc... This list auto updated the accounts and there is a department at Corporate that rechecks this automated list.

The first way to get Blacklisted is if by any chance your order history gets reviewed by either a rep or a manager, who can either then "Restrict" your account or forward it to that above department. They look for mailed coupons from the "Promotions" department to get a % of mailed vs. used coupon codes.

Worst thing to do is to use a 16 digit coupon code not issued to you, because they are account specific. It will not have a problem in most cases but once in a while it will work against you.

Many specially issued coupons such as this one are noted on the account and can be easily viewed by a manager for validity.

People that say to just not worry about BL, have to worry about not be able to jump on hot deal at Staples that may be legit and have to take their business in store.

People like me have Platinum Status which gets us free shipping on everything, and is quite handy when you actually really really need it.

Shahhere

BLACK FRIDAY
The day after Thanksgiving in the United States, is frequently referred to as Black Friday. One of the major U.S. holiday shopping days, it is the day many U.S. consumers begin Christmas shopping. The day is heavily promoted by retailers. The origin of Black Friday comes from the shift to profitability during the holiday season. Black Friday was when retailers went from being unprofitable, or "in the red," to being profitable, or "in the black", at a time when accounting records were kept by hand and red indicated loss and black profit.

BTW what/when is Black Friday? I missed it last year and want to know how the promo work on BF.

Thanks...

WillysEmptyWallet said:spotrun said:BTW what/when is Black Friday? I missed it last year and want to know how the promo work on BF.Thanks...
BLACK FRIDAY
The day after Thanksgiving in the United States, is frequently referred to as Black Friday. One of the major U.S. holiday shopping days, it is the day many U.S. consumers begin Christmas shopping. The day is heavily promoted by retailers. The origin of Black Friday comes from the shift to profitability during the holiday season. Black Friday was when retailers went from being unprofitable, or "in the red," to being profitable, or "in the black", at a time when accounting records were kept by hand and red indicated loss and black profit.

At this time, you get great, great deals. If you're not in any hurry, wait until just before or during then.

I'm impressed by the description -- very informative, very historically relevant

can you also include if any of the coupons are stackable or not. that will be a great piece of information.

whatsinthename

fenian said:Thanks WIll ..... this a certainly a HUGE undertaking and it is GREATLY appreciated!


Staples.com reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.com also reserves the right to reject orders with a coupon code that was transferred from a direct mail recipient or is in violation of any coupon restriction listed above.

Dragon007 said:Willy.....I pass the torch on to you....btw there's a greatload of information you have. I must say that the transition to one-time single use coupon codes.... and just the general lack of coupons to share for multiple use led to the demise of the original Staples coupon thread, and a little procrastination on my part. Thanks for picking up the slack.The good days are long past unfortunately.

Thanks Dragon007 and thanks to all other members who posted in the same fashion. I'm glad to see you posting again. What you say is true the ole days are gone. The goose was killed this year, by use of internal codes, Swatch and switch error etc.

I sent an email to corp awhile back complaining about not receiving any coupons in my email. Staples' reply in short:
Staples will continue to release 5 digit codes. There will only be few to drive up sales. For the most part are going the serialized route. (Thanks to Marketing dept who thrash the Sales dept at a VP meeting. Their gloves were packed with... what I already mentioned above.)They will be continuing with the freebies. (IMHO because the freebies only got hit once awhile back.Remember the $59.99 briefcases for a penny! )So are public 5 digit codes totally dead? IMO no I used one yesterday.

There are other reasons; I wanted to see the Staples thread up and running again. Take a look at the Staple threads especially Grabber's . The spoon feeding Grabber (and other OPs) has to do in his threads is mind-boggling. Poor guy... I really wonder why he continues to OP a thread. Most other OPs gave up and only post on other sites. I gave up after I got this PM from one of my last Staple threads. Here it is: Did you place the phone order today? can you use coupons? And can you use discover card to get 10% back? Can you tell me more details about it? Could you share the PM experience later if possible? All the info was in the OP if not it could be found in the thread! (Give all OPs a break already.) Hopefully, this thread will be a help to Staples OPs, by cutting down the spoon feeding and redundant questions.

Secondly, to stop the bad rap FW is getting. FatWallet did not start the “shenanigans” a few members did! You have to go no further than this thread.Tim warned that if coupon begging or posting of fraudulent coupons becomes a problem.Yet we have four beg messages posted. Why?

This brings me to another point. I deal with only one CSR (she is so sweet she makes your teeth rot), one B&M Mgr and one rep in the office of the president. It is a pita and nightmarish when they are not working. I get hit with (at the B&M) as soon they notice I have a coupon printout in my hands. “We do not except printouts posted on Fatwallet!” also get with same on the phone . I am sick of it and had enough! That is not to say I am against a very fugal and constructive hot deal. (see below). It is a fun and fair game to me!

Ok.. sorry I will get off the soapbox.

HP 25PK DVD+R SPINDLE 555506 $21.98 25/Pack 4 $197.82 Processing
REMOTE CONTROL ZENITH 581764 $9.94 each 1 $9.94
Subtotal: $207.76
Coupon Codes:
XXXXX: - $40.00
XXXXX: - 25 Staples Reward Check
Shipping: $0.00
Total: $142.76

-10.00 ~ REMOTE MIR
- 89.46 ~ Price Adjustment ( 555506 on sale this week for $9.94 per pk)
- 4.16 ~ 2% Fat Cash Back
-15.00 ~ CashBack Bonus award from Discover
- 10.39 ~ Staples Business Rewards
Total: ~ 13.75 +tax

I only have to deal with one $10 rebate.(IMHO Staples has the best rebates anyway)Final cost 13.75 for 225 blank DVDs. That is less than a penny each.

I had placed four more orders like above, using one filler item such as
CABLE/DSL WIRELESS RO 479527 $44.94 Each 1 $44.94 total cost A/R $10
NORTON ANTIVIRUS 2005 580605 $39.94 Each 1 $39.94 total cost A/R ZERO
to fulfill coupon. This Wednesday I will have 950 blank DVDs for a total cost of ~ 67.50 not to shabby.

Am I going to eBay the blanks? Nope. I got in on the Blockbusters rental deal. Do I need to say more?

Many PHDS members also order the HP 700MB CD-R Spindle, 100/Pack for $34.98 last week. Constructive deals now with the benefit of price adjustments (sale @ $17.44) of this week, has fetched them 100/pk CDRs ranging from ~8.00 to low of ~2.00. Best of all no rebates just a 2 min phone call.

Ra7 said: Here is a tip if you need a Staples coupon. Go to Staples website and order a catalog shipped to your home. There will be a 25 of 100 coupon on the back. I recently did it and got it. They also sent me another 30 of 150 in the mail. added Tks!

starsmoons said:again, you proved this thread doesn't deserve to exist.DEFINITELY, it will be so good for you with no coupon thread. You can sell all your coupons without any hinderance of free coupons.

Something is wrong with you if you can not appreciate this great post by Willy