Called Tivo customer support @ 877-367-8486 to cancel my $12.95 monthly service. Here is a link Text
Told them I was going to switch to a competitor. Many diffent reasons work as you will see if you read the posts below. "Too expensive".. "Can't afford it"..etc.etc. YMMV depnding on how serious you sound.
The guy asked me if price was the issue and I said YES. He offered me 6.95/Month for life. I naturally took it!
They dont officially call it a "retention" program ...but that is basiclly what it is.
Applies to Tivo monthly standalone customers.
Probaly will not work if your DVR is from Direct TV, Comcast, etc..etc cause I think they already come w/ a lower monthly fee.
TiVo can offer you $6.00 off your monthly bill in order to retain you as a customer. If you are an old TiVo customer and are still paying 12.95 per month, then they can lower your bill to 6.95 per month.
However, if you are a more recent subscriber and are paying 16.95 a month, they will only lower your bill to 10.95 per month.
Note, this is not a required thing for them to offer you. When trying to get this for my account, I was offered a free month of service multiple times. Don't give up, keep trying for your 6.95 plan!
Message edited by: ReidWings on 2007-08-14 12:28:19 CDT
Just for the record, you don't need a phone line to use TiVo under any circumstances. Eventually it will pop up and say they will stop sending you updates in a month, but last time I checked it said it had been disconnected for 400 some days. D4mn the man.
ShaneM said:Just for the record, you don't need a phone line to use TiVo under any circumstances. Eventually it will pop up and say they will stop sending you updates in a month, but last time I checked it said it had been disconnected for 400 some days. D4mn the man.
If you don't let a tivo call in, you will not get the guide data... Note that OP is about a STANDALONE TiVo, not a DirecTiVo which gets the guide data via sat, and hence no need to call home...
If you don't call home, it becomes a plain dumb DVR...
Since earlier this year, you automatically got your second subscription for $6.95/month. But this is the first I've heard of $6.95/month on your first/primary subscription.
tumbleweed said:Since earlier this year, you automatically got your second subscription for $6.95/month. But this is the first I've heard of $6.95/month on your first/primary subscription.
I picked up one of those Toshiba DVD/Tivo combo's ($99 AR) and of course had to have the "plus" service while the rebate was processing. (I'm STILL waiting at the approved stage.)
I called Tivo to change back to free "basic" and the Csr offered me the $6.95 deal. (It was my primary receiver) He said that it was a one time offer but when I refused he gave me a $12.95 credit for the next month and asked me to think about it.
When that deal was up I called Tivo again and was given the same offer but refused. I already have Directivo's and Ultimate tv's all over the house now.
maveric said:Tivo's business model is failing. Cable box PVRs will eventually lead to Tivo's demise.
What is your basis for this comment. Can you provide more facts please. Is there a news story or something that you could point us too? Just because a company is being competitive does not mean that they are struggling. If that were the case then I could assume that Wal-Mart is on track to it's "demise".
maveric said:Tivo's business model is failing. Cable box PVRs will eventually lead to Tivo's demise.
There is not one DVR that is better then TiVo, currently. Offerings from Dish Network, Comcast, Time Warner, Cablevision, you name it ... the interface and options pale in comparison.
rsuaver said:ShaneM said:Just for the record, you don't need a phone line to use TiVo under any circumstances. Eventually it will pop up and say they will stop sending you updates in a month, but last time I checked it said it had been disconnected for 400 some days. D4mn the man.
If you don't let a tivo call in, you will not get the guide data... Note that OP is about a STANDALONE TiVo, not a DirecTiVo which gets the guide data via sat, and hence no need to call home...
If you don't call home, it becomes a plain dumb DVR...
My .02...
Actually he's right, you DO NOT need a landline for a standalone Tivo. You basically go through your computer to download the guide, I currently have it setup through a serial cable. Works out well
Just called on this deal. Went to cancel my service with a one unit Toshiba SD-H400 with the "plus" service. Instally offered the to drop the price to $6.95 as soon as I mentioned that I thought the monthly fee was to much. Goes into effect immediately.
Considering that sites like TitanTV.com offer a similar TV recording/programming service for free for PC based DVRs.. its just a matter of time until we see really cheap linux based boxes that let you do Tivo-esq things without the monthly fee.. I just heard an advertisement this morning about a Panasonic DVR with a huge hard drive that lets you record TV and burn the programs easily if you want.. remember anything you DONT LIKE about TIVO becomes the basis for competing products.. (ie high price... monthly service fees... small storage.. difficult DVD burning.. ) and the first sign of a failing business model/increased competition is the appearance of RETENTION deals...
Derffie said:Considering that sites like TitanTV.com offer a similar TV recording/programming service for free for PC based DVRs.. its just a matter of time until we see really cheap linux based boxes that let you do Tivo-esq things without the monthly fee.. I just heard an advertisement this morning about a Panasonic DVR with a huge hard drive that lets you record TV and burn the programs easily if you want.. remember anything you DONT LIKE about TIVO becomes the basis for competing products.. (ie high price... monthly service fees... small storage.. difficult DVD burning.. ) and the first sign of a failing business model/increased competition is the appearance of RETENTION deals...
Maybe so, but some of these shortcomings might be mitigated by Tivo2Go. I wouldn't count Tivo out yet.
Thanks OP! Just called and told them that the cost for 3 tivos was too much, and asked for a better price. They offered to lower the cost on my first tivo to 6.95, so now they are all 6.95/month.
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