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Limit 500 per Household, Available In-Store Only

No Rebate needed???

R.I.O.T iPad Shells

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Elric428 said:   Limit 500 per Household, Available In-Store Only

No Rebate needed???

R.I.O.T iPad Shells


Probably a price mistake.

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THIS WEEK'S FREEBIE ALERT!

:DAVANQUEST BOOKKEEPER 2009 Two Rebates Required, Additional Purchase Required
:DAvanquest Drive Erase Professional Two Rebates Required
:DAvanquest MyMailList & AddressBook Additional Purchase Required
:DAVANQUEST MY MAIL LIST AND POSTAGE SAVER Additional Purchase Required
:DAvanquest Smart Buiness Pack V4 Additional Purchase Required
:DAVANQUEST SYSTEM SUITE 12 PROFESSIONAL Additional Purchase Required
:DAvanquest Web Easy Professional 8 Two Rebates Required
:DAvg Antivirus 2013- 1PC/2 YR Competitive Upgrade Rebate Required, Additional Purchase Required
:DAVG AntiVirus + PC Tuneup Competitive Upgrade Rebate Required, Additional Purchase Required
:DAvg Internet Security 2013-1 PC Competitive Upgrade Rebate Required, Additional Purchase Required
:DAvg Internet Security 2013- 1PC/2 YR Competitive Upgrade Rebate Required
:DBitdefender Antivirus Plus 2013- 3PC/2Year Competitive Upgrade Rebate Required
:DBitdefender Internet Security 2013 3PC/1Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DGFI Vipre Internet Security 2013 1 PC License - 1 Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DIMSI CLIPART & MORE 3.5 MILLION Additional Purchase Required
:DImsi DesignCAD 3D Max v20
:DIMSI INSTANT KITCHEN & BATH Additional Purchase Required
:DINLAND WIPES 2 PACK
:DIOLO DRIVE SCRUBBER 2008 - 3 PCs LICENSE Two Rebates Required, Additional Purchase Required
:DIolo System Mechanic Premium Unlimited PC Household Competitive Upgrade Rebate Required
:DIOLO SYSTEM MECHANIC PC TOTALCARE Competitive Upgrade Rebate Required, Additional Purchase Required
:DIolo System Shield Antivirus & Antispyware- 3PCs Additional Purchase Required
:DJC MATH BOOTCAMP
JC Merriam -Webster Collegiate Dictionary & Tresaurus
:DJC MERRIAM-WEBSTERS ENGLISH-SPANISH DICTIONARY
:DJC Merriam Webster Medical Desk Dictionary
:DJC Merriam-Webster's Spanish English Dictionary
:DJC Merriam Webster's Three Dictionary Combo
:DJC Student Locker: Tutoring Camp!
:DJC VISUAL DICTIONARY
:DKaspersky Antivirus 2013-1 PC Additional Purchase Required
:DKASPERSKY ONE 5 DEVICE 1 YEAR Competitive Upgrade Rebate Required
:DMcAfee Antivirus Plus 2013 -3 PCs Competitive Upgrade Rebate Required
:DMcAfee Internet Security 2013- 1 PC Competitive Upgrade Rebate Required
:DMcAfee Total Protection 2013- 1 PC Additional Purchase Required
:DNero Burn Express 2
:DNova Art Explosion 500,000 Two Rebates Required
:DNova Business Card Factory Deluxe Two Rebates Required, Additional Purchase Required
:DNOVA DISCO DELUXE (MAC)
:DNOVA GREETING CARD FACTORY DELUXE 8.0 Two Rebates Required
:DNova Hallmark Scrapbook Studio Deluxe 3.0 Two Rebates Required
:DNova HGTV INSTANT MAKEOVER Additional Purchase Required
:DNova Invoices & Estimates Pro 2.0 Two Rebates Required, Additional Purchase Required
:DNova Photo Explosion 5.0 Two Rebates Required
NOVA PHOTO OBJECTS 150,000 (MAC)
NOVA SAFE EYES 5.0 Two Rebates Required
:DNOVA WINWAY RESUME DELUXE 14 Two Rebates Required, Additional Purchase Required
:DNuance PDF Converter 8.0
:DNuance PDF Create 8.0 Additional Purchase Required
:DPanda Antivirus Pro 2013 Additional Purchase Required
:DPhone Power Broadband Telephone Service Combo Pack Activation Required
R.I.O.T. iPad Black Protective Shell
R.I.O.T. iPad Brown Leather Shell
R.I.O.T. iPad Grey Woodgrain Protective Shell
R.I.O.T.iPad Khaki Woodgrain protective shell
R.I.O.T.iPad Brown Woodgrain protective shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T. iPad See-Through Blue Protective Shell
:DSony Acid Music Studio 9 Competitive Upgrade Rebate Required
:DSymantec Norton Antivirus 2013 Tech Bench- 3 PCs (DVD Case) Additional Purchase Required
:DSYMANTEC PC TOOLS INTERNET SECURITY 2012 - 3 PCs Additional Purchase Required
:DSymantec PC Tools Spyware Doctor With Antivirus 2012- 3 PCs Additional Purchase Required
:DTotal Defense Internet Security Premium- 5 Devices Two Rebates Required, Activation Required
:DTrend Micro Titanium Antivirus 2013- 3 PCs
:DTrend Micro Titanium Maximum Security 2013-1 PC Two Rebates Required, Additional Purchase Required
:DTrend Micro Titanium Maximum Security 2013-3 PCs Competitive Upgrade Rebate Required
:DUnovon Grandstream HT502 Activation Required
:DVonage VDV22-VD V-Portal Phone Adapter Activation Required
:DVonage VDV22-CVR Whole House Solution Kit featuring a V-Portal and Motorola 3 Handset DECT Cordless Phone System Activation Required

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nvm

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THIS WEEK'S FREEBIE ALERT!

:DABBYY FINEREADER 9.0 EXPRESS EDITION Additional Purchase Required
:DAVANQUEST BOOKKEEPER 2009 Two Rebates Required, Additional Purchase Required
:DAVANQUEST MY ATTORNEY AND BOOKKEEPER 2008 BUNDLE Two Rebates Required
:DAvanquest MyMailList & AddressBook Additional Purchase Required
:DAVANQUEST MY MAIL LIST AND POSTAGE SAVER Additional Purchase Required
:DAvanquest My Professional Business Cards Two Rebates Required
:DAvanquest Smart Buiness Pack V4 Additional Purchase Required
:DAVANQUEST SYSTEM SUITE 12 PROFESSIONAL Additional Purchase Required
:DAvanquest Web Easy Professional 8Avg Antivirus 2013- 1 PC
:DAvg Antivirus 2013- 1PC/2 YR Competitive Upgrade Rebate Required, Additional Purchase Required
:DAVG AntiVirus + PC Tuneup Competitive Upgrade Rebate Required, Additional Purchase Required
:DAvg Internet Security 2013-1 PC Competitive Upgrade Rebate Required, Additional Purchase Required
:DAvg Internet Secutity + PC Tuneup Competitive Upgrade Rebate Required
:DBitdefender Internet Security 2013 3PC/1Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DBitdefender Sphere Competitive Upgrade Rebate Required
:DBYTECC SATA TO SUPERSPEED USB 3.0 HARD DRIVE ENCLOSURE - HD-35SU3-BK
:DGFI Vipre Internet Security 2013 1 PC License - 1 Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DIMSI CLIPART & MORE 3.5 MILLION Additional Purchase Required
:DIMSI INSTANT KITCHEN & BATH Additional Purchase Required
:DInland 33002 AC Charger
:DIOLO DRIVE SCRUBBER 2008 - 3 PCs LICENSE Two Rebates Required, Additional Purchase Required
:DIOLO SEARCH AND RECOVER 5 - 3 PCs LICENSE Two Rebates Required
:DIOLO SYSTEM MECHANIC PC TOTALCARE Competitive Upgrade Rebate Required, Additional Purchase Required
:DIolo System Shield Antivirus & Antispyware- 3PCs Additional Purchase Required
Kaspersky Antivirus 2013-1 PC Additional Purchase Required
:DKaspersky Pure Version 2.0 - 3 PCs Competitive Upgrade Rebate Required
:DMcAfee Antivirus Plus 2013 -3 PCs Competitive Upgrade Rebate Required
:DMcAfee Internet Sec 2013- 3 PCs Competitive Upgrade Rebate Required
:DMcAfee Total Protection 2013- 1 PC Additional Purchase Required
:DNero Burn Express 2
:DNova Art Explosion 500,000 Two Rebates Required
:DNova Business Card Factory Deluxe Two Rebates Required, Additional Purchase Required
:DNova Hallmark Scrapbook Studio Deluxe 3.0 Two Rebates Required
:DNova HGTV INSTANT MAKEOVER Additional Purchase Required
:DNova Invoices & Estimates Pro 2.0 Two Rebates Required, Additional Purchase Required
:DNova Photo Explosion 5.0 Two Rebates Required
:DNOVA WINWAY RESUME DELUXE 14 Two Rebates Required, Additional Purchase Required
:DNuance PDF Create 8.0 Additional Purchase Required
:DPanda Antivirus Pro 2013 Additional Purchase Required
:DPhone Power Broadband Telephone Service Combo Pack Activation Required
R.I.O.T. iPad Black Protective Shell
R.I.O.T. iPad Brown Leather Shell
R.I.O.T. iPad Grey Woodgrain Protective Shell
R.I.O.T.iPad Khaki Woodgrain protective shell
R.I.O.T.iPad Brown Woodgrain protective shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T. iPad See-Through Blue Protective Shell
:DSymantec Norton Antivirus 2013 Tech Bench- 3 PCs (DVD Case) Additional Purchase Required
:DSymantec Norton Antivirus 2013-1 PC Additional Purchase Required
:DSYMANTEC PC TOOLS INTERNET SECURITY 2012 - 3 PCs Additional Purchase Required
:DSYMANTEC PC TOOLS REGISTRY MECHANIC 3 PCsAdditional Purchase Required
:DSymantec PC Tools Spyware Doctor With Antivirus 2012- 3 PCs Additional Purchase Required
:DTotal Defense Internet Security Premium- 5 Devices Two Rebates Required, Activation Required
:DTrend Micro Titanium Internet Security 2013 - 1 PCCompetitive Upgrade Rebate Required
:DTrend Micro Titanium Maximum Security 2013-1 PC Two Rebates Required, Additional Purchase Required
:DTrend Micro Titanium Maximum Security 2013-3 PCs Competitive Upgrade Rebate Required
:DUnovon Grandstream HT502 Activation Required
:DVonage VDV22-VD V-Portal Phone Adapter Activation Required
:DVonage VDV22-CVR Whole House Solution Kit featuring a V-Portal and Motorola 3 Handset DECT Cordless Phone System Activation Required

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If you haven't done the upgrade rebate for Trend Micro Titanium Internet Security 2013- 3 PCs, it's a $10 MM this week. Of course, not as good as when there is a full price normal rebate and you can also do the upgrade rebate and make $35.

Strangely, the rebates do not show in the total on the product page but do in the Software sale list.

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Elric428 said:   Returning Freebie!

:DSymantec Norton Internet Security 2013/Norton Utilities V.15/Norton Ghost V.15 Exclusive Triple Bundle Competitive Upgrade Rebate Required


Oh oh...
Your rebate request did not pass our audit process.
Now the Norton version..

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fixfox69 said:   Elric428 said:   Returning Freebie!

:DSymantec Norton Internet Security 2013/Norton Utilities V.15/Norton Ghost V.15 Exclusive Triple Bundle Competitive Upgrade Rebate Required


Oh oh...
Your rebate request did not pass our audit process.
Now the Norton version..


That's the same reason that McAfee used to give. And I have seen several reports on other threads/boards of Parago invalidating rebates from other manufacturers too (Smith Micro, AVG, etc.). Not good at all.

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fixfox69 said:   Elric428 said:   Returning Freebie!

:DSymantec Norton Internet Security 2013/Norton Utilities V.15/Norton Ghost V.15 Exclusive Triple Bundle Competitive Upgrade Rebate Required


Oh oh...
Your rebate request did not pass our audit process.
Now the Norton version..


What is the offer number you are getting this for?

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I got it for 12-41402 so far.

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Wreptyle said:   fixfox69 said:   Elric428 said:   Returning Freebie!

:DSymantec Norton Internet Security 2013/Norton Utilities V.15/Norton Ghost V.15 Exclusive Triple Bundle Competitive Upgrade Rebate Required


Oh oh...
Your rebate request did not pass our audit process.
Now the Norton version..


What is the offer number you are getting this for?


13-43641

(Update: called and they fixed the problem).

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I didn't do 41402, but did do 43641, however I mailed it out only yesterday so I'll let you know. Personally, I've never seen this before for Norton. And if you were able to get it fixed by calling, it proves (at least for now) that it is not the company mandated error like what we've seen from McAfee. The McAfee ones you just CANNOT get it fixed by CSRs...you'll have to contact McAfee directly.

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i got the same thing invalid reason. -

Your rebate request did not pass our audit process.

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THIS WEEK'S FREEBIE ALERT!

:DABBYY FINEREADER 9.0 EXPRESS EDITION Additional Purchase Required
:DAntec Cleaning Wipes
:DAntec XL MicroFiber Cleaning Cloth
:DAVANQUEST BOOKKEEPER 2009 Two Rebates Required, Additional Purchase Required
:DAvanquest MyMailList & AddressBook Additional Purchase Required
:DAVANQUEST MY MAIL LIST AND POSTAGE SAVER Additional Purchase Required
:DAVANQUEST REGISTRY UTILITIES PRO - 3 PCs Two Rebates Required
:DAvanquest Smart Buiness Pack V4 Additional Purchase Required
:DAVANQUEST SYSTEM SUITE 12 PROFESSIONAL Additional Purchase Required
:DAvanquest Web Easy Professional 8
Avg Antivirus 2013- 1PC/2 YR Competitive Upgrade Rebate Required, Additional Purchase Required
AVG AntiVirus + PC Tuneup Competitive Upgrade Rebate Required, Additional Purchase Required
:DAvg Internet Security 2013-1 PC Competitive Upgrade Rebate Required, Additional Purchase Required
:DBitdefender Internet Security 2013 3PC/1Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DBitdefender Internet Security 2013 3PC/2Year Competitive Upgrade Rebate Required
:DGFI Vipre Internet Security 2013 1 PC License - 1 Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DIMSI CLIPART & MORE 3.5 MILLION Additional Purchase Required
:DIMSI INSTANT KITCHEN & BATH Additional Purchase Required
:DINLAND USB 2.0 HUB BLACK USB 2.0 4 PORT HUB
:DIOLO DRIVE SCRUBBER 2008 - 3 PCs LICENSE Two Rebates Required, Additional Purchase Required
:DIolo System Mechanic Professional Unlimited Competitive Upgrade Rebate Required
:DIOLO SYSTEM MECHANIC PC TOTALCARE Competitive Upgrade Rebate Required, Additional Purchase Required
:DIolo System Shield Antivirus & Antispyware- 3PCs Additional Purchase Required
Kaspersky Antivirus 2013-1 PC Additional Purchase Required
:DKaspersky Internet Security 2013- 1 PC Competitive Upgrade Rebate Required
:DKaspersky Pure Version 2.0 - 3 PCs Competitive Upgrade Rebate Required
:DMcAfee Total Protection 2013- 1 PC Additional Purchase Required
:DMcAfee Total Protection 2013- 3 PCs Competitive Upgrade Rebate Required
:DNova Art Explosion 500,000 Two Rebates Required
:DNova Business Card Factory Deluxe Two Rebates Required, Additional Purchase Required
:DNova Hallmark Scrapbook Studio Deluxe 3.0 Two Rebates Required
:DNova HGTV INSTANT MAKEOVER Additional Purchase Required
:DNova Invoices & Estimates Pro 2.0 Two Rebates Required, Additional Purchase Required
:DNova Photo Explosion 5.0 Two Rebates Required
:DNOVA WINWAY RESUME DELUXE 14 Two Rebates Required, Additional Purchase Required
:DNuance PDF Create 8.0 Additional Purchase Required
:DPanda Antivirus Pro 2013 Additional Purchase Required
:DPhone Power Broadband Telephone Service Combo Pack Activation Required
R.I.O.T. iPad Grey Woodgrain Protective Shell
R.I.O.T.iPad Khaki Woodgrain protective shell
R.I.O.T.iPad Brown Woodgrain protective shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T. iPad See-Through Blue Protective Shell
:DSmith Micro Poser Debut
:DSymantec Norton Antivirus 2013 Tech Bench- 3 PCs (DVD Case) Additional Purchase Required
:DSymantec Norton Antivirus 2013- 3 PCs Competitive Upgrade Rebate Required
Symantec Norton Internet Security 2013/Norton Utilities V.15/Norton Ghost V.15 Exclusive Triple Bundle Competitive Upgrade Rebate Required
:DSYMANTEC PC TOOLS INTERNET SECURITY 2012 - 3 PCs Additional Purchase Required
:DSymantec PC Tools Spyware Doctor With Antivirus 2012- 3 PCs Additional Purchase Required
:DTotal Defense Internet Security Premium- 5 Devices Two Rebates Required, Activation Required, Additional Purchase Required
:DTrend Micro Titanium Internet Security 2013 - 1 PCCompetitive Upgrade Rebate Required
:DTrend Micro Titanium Internet Security 2013 - 3 PCs Competitive Upgrade Rebate Required
:DTrend Micro Titanium Maximum Security 2013-1 PC Two Rebates Required, Additional Purchase Required
:DUnovon Grandstream HT502 Activation Required
:DVonage VDV22-VD V-Portal Phone Adapter Activation Required
:DVonage VDV22-CVR Whole House Solution Kit featuring a V-Portal and Motorola 3 Handset DECT Cordless Phone System Activation Required
:DWebroot SecureAnywhere Complete 2013 -5 Devices Competitive Upgrade Rebate Required

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squanderer said:   i got the same thing invalid reason. -

Your rebate request did not pass our audit process.


did you call or do chat and get it fixed?

if they are starting to do the same thing as McAfee this isnt good

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I did online chat about it and CSR said there was a problem at Symantec and they were working with them to get it fixed. He said to check status again in a few days.

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Switching the topic from Parago to Susteen Datapilot, today I was happy to receive a $205 Visa card from Susteen. Doesn't say exactly which offer numbers this covers, except for a notation on the bottom of the card that says "12 03 08". I will have to check my rebate spreadsheet to see exactly which rebates this covers, but considering the dollar amount, I expect that it will cover all of my pending Susteen rebates.

It's too bad that now we will have to start worrying about which of our Parago rebates will be denied. I guess that's what they want.

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seanws said:   squanderer said:   i got the same thing invalid reason. -

Your rebate request did not pass our audit process.


did you call or do chat and get it fixed?

if they are starting to do the same thing as McAfee this isnt good


i chatted with them and the rep was very uncooperative..kept answering 'I apologize, the submission did not pass the audit process and unfortunately we can not process the submission.' to my questions..

this was for the norton triple $50 rebate 13-43641, no word yet on the $25 competitive rebate

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I received the denial today for the $50 Symantec rebate promotion 13-43641. The reason was "Your rebate request did not pass our audit process". I called and they said I have submitted too many Symantec rebates. I only submitted one rebate for this promotion but they were not able to validate my rebate.

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wow...third person with the same issue for 13-43641. Mine is on its way...not looking good Anybody with successful status?

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just got this message on a Newegg rebate for norton 360. this is not good since i am in the process of mailing in rebates using OD rewards for the tax deal

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it looks like Symantec has now adopted the McAfee model for approving rebates. I believe it is time to pass on Symantec/Norton promotions until the rules are clear.

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i did online chat and they told me they were not given the information on why my rebate did not pass the audit process only that there was nothing they could do for me

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More importantly, that it doesn't invalidate EXISTING rebates in process. That has always been my issue with McAfee. They invalided existing rebates that was already approved by Parago! I just checked a few of my in process rebates...so far they are not invalidated yet *crossfingers*

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Wreptyle said:   More importantly, that it doesn't invalidate EXISTING rebates in process. That has always been my issue with McAfee. They invalided existing rebates that was already approved by Parago! I just checked a few of my in process rebates...so far they are not invalidated yet *crossfingers*

I have the "did not pass audit" invalidation too, for my most recent Symantec rebate which I sent in on Jan 19th. Also, on another board I saw some posts from people who had "Valid" rebates that Parago later switched to "Invalid". I believe these were for AVG & Smith Micro. So this could be a Parago across-the-board issue, not just specifically for Norton & McAfee. Not good news at all.

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roy7736 said:   Wreptyle said:   More importantly, that it doesn't invalidate EXISTING rebates in process. That has always been my issue with McAfee. They invalided existing rebates that was already approved by Parago! I just checked a few of my in process rebates...so far they are not invalidated yet *crossfingers*

I have the "did not pass audit" invalidation too, for my most recent Symantec rebate which I sent in on Jan 19th. Also, on another board I saw some posts from people who had "Valid" rebates that Parago later switched to "Invalid". I believe these were for AVG & Smith Micro. So this could be a Parago across-the-board issue, not just specifically for Norton & McAfee. Not good news at all.


Let's not get carried away (yet). The Smith Micro issue from the other forum didn't affect me whatsoever (again, fingers crossed). At that time, I had a smith micro in progress and it was valid. And I sent in another smith micro after that date and no issues with it so far. I wrote those (non-Norton) ones off as special cases (somebody mentioned BBB complaint???). This Norton one is troubling to me because multiple people have issues with a specific rebate offer. I'll see in a few days when they receive 13-43641 and 13-43642 for me. In the meantime, I just received a few Norton Antivirus I ordered last week...I'll sit on those until this clears up.

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Wreptyle said:   roy7736 said:   Wreptyle said:   More importantly, that it doesn't invalidate EXISTING rebates in process. That has always been my issue with McAfee. They invalided existing rebates that was already approved by Parago! I just checked a few of my in process rebates...so far they are not invalidated yet *crossfingers*

I have the "did not pass audit" invalidation too, for my most recent Symantec rebate which I sent in on Jan 19th. Also, on another board I saw some posts from people who had "Valid" rebates that Parago later switched to "Invalid". I believe these were for AVG & Smith Micro. So this could be a Parago across-the-board issue, not just specifically for Norton & McAfee. Not good news at all.


Let's not get carried away (yet). The Smith Micro issue from the other forum didn't affect me whatsoever (again, fingers crossed). At that time, I had a smith micro in progress and it was valid. And I sent in another smith micro after that date and no issues with it so far. I wrote those (non-Norton) ones off as special cases (somebody mentioned BBB complaint???). This Norton one is troubling to me because multiple people have issues with a specific rebate offer. I'll see in a few days when they receive 13-43641 and 13-43642 for me. In the meantime, I just received a few Norton Antivirus I ordered last week...I'll sit on those until this clears up.


my invalid ones came from a different norton offer number from a Newegg deal. number was 12-30886. so i dont think its limited to just the one offer

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count me in too.. my norton triple bundle $50 rebate shows 'Your rebate request did not pass our audit process'

i did an online chat and they were not very helpful....

what to do now? it's a big rebate..

and my package from frys came for the norton antivirus.. good thing i did not open it up yet..time to send it back to frys. don't want to but i'm not going to throw away $40..

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Since Frys advertised these items a FAR, I would suggest contacting them to see if they can help.

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seanws said:   
my invalid ones came from a different norton offer number from a Newegg deal. number was 12-30886. so i dont think its limited to just the one offer


My 12-30886 is valid, though I mailed it early (back on 1/4). I think there'll be hell to pay if they don't pay these rebates.

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13-43641 invalid here. I'm trying the BBB -> Fry's -> Attorney General -> Small Claims method (one after the other if the previous step fails). Chat transcript (phone support went pretty much the same): 10:10:25 PM : Galia: I show that your $50.00 rebate for the purchase of your Norton Internet Security/NU/NG Bundle was not processed because it didn't pass our audit process
10:10:35 PM : Galia: My apologies for the inconvenience.
10:11:26 PM : squinky: Ok, I submitted all the information and met the requirements on the form. Could you please resolve the issue?
10:11:50 PM : Galia: All rebate submissions have a verification period. After this timeframe, Symantec verified that this rebate did not meet the requirements for them
10:12:00 PM : Galia: I'm really sorry but there is no further review
10:12:22 PM : Galia: Symantec already declined this submission.
10:12:23 PM : squinky: All requirements on the form were met. I'd like to know what requirement was not met. You just said I did not meet a requirement, and I'd like to know what it is, please.
10:12:50 PM : Galia: Actually, we do not have any more information
10:13:51 PM : squinky: ? So you take my $50 under false pretense and keep it? That's not good... could you please escalate this so that it can be resolved ASAP?
10:15:42 PM : squinky: Hello?
10:16:20 PM : Galia: I'm really sorry for that. But there is nothing else that can be done.
10:17:25 PM : squinky: I'm sorry, that's not an acceptable response. Please escalate the issue so that it can be resolved. Taking $50 from a customer for a product/service and then not delivering that product/service is an unacceptable response. Escalate the issue.
10:19:56 PM : Galia: My apologies but there is no further review for this matter

Thank you for using Rebates HQ Chat. If there is anything else we can do to assist you, please visit us again. We are always happy to help. Be sure to visit our website www.rebateshq.com to track your rebate status. Be sure to assist us in making Web Chat enhancements by taking a quick exit survey. When you close the browser the exit survey will pop open

System: The session has ended!
Additionally, the system will not let you "review" the support experience when the agent ends the chat like that.

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I remember going through the same thing squinky with McAfee back when. It's infinitely frustrating...these guys were trained at some point to go deaf and repeat the same thing to you over and over regardless of what you are saying. What's fun is that they can't hang up on you, so I had fun just keep getting them to stay on the line and repeat the same thing over and over and over. Don't ever lose your temper though...cause that's when they can hang up.

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I filed a complaint regarding Parago invalidating many of my rebates on Dec. 31st to the Texas AG and to the BBB, and still haven't heard back from either of them.

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My copy of NIS/G/NU just arrived 2 days ago. Haven't opened the shipping carton yet. Wondering if I should just return it. Everything I've submitted so far has been validated including 12-30886. Folks who have invalids, are you willing to say approx. how many Symantec rebates you've submitted in past 6 mos and for 2013? Are the invalids only for NIS?

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my4mainecoons said:   My copy of NIS/G/NU just arrived 2 days ago. Haven't opened the shipping carton yet. Wondering if I should just return it. Everything I've submitted so far has been validated including 12-30886. Folks who have invalids, are you willing to say approx. how many Symantec rebates you've submitted in past 6 mos and for 2013? Are the invalids only for NIS?
I've sent in many Symantec/Norton rebates but I'm not sure how many. I am sure that I've never sent in more than 1 rebate per promotion number. My two denials are for the Norton triple bundle from Frys ($50 13-43641 and $25 13-43642). I would recommend that you return your triple bundle if you have purchased and filed rebates for the same product anytime in the past several months.

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my4mainecoons said:   My copy of NIS/G/NU just arrived 2 days ago. Haven't opened the shipping carton yet. Wondering if I should just return it. Everything I've submitted so far has been validated including 12-30886. Folks who have invalids, are you willing to say approx. how many Symantec rebates you've submitted in past 6 mos and for 2013? Are the invalids only for NIS?

Make sure you let someone in store management know why you are returning it.

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my4mainecoons said:   My copy of NIS/G/NU just arrived 2 days ago. Haven't opened the shipping carton yet. Wondering if I should just return it. Everything I've submitted so far has been validated including 12-30886. Folks who have invalids, are you willing to say approx. how many Symantec rebates you've submitted in past 6 mos and for 2013? Are the invalids only for NIS?I wonder if their RMA department will accept it after their shipping department cut the boxes in half to fit it in a smaller box?

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THIS WEEK'S FREEBIE ALERT!

:DABBYY FINEREADER 9.0 EXPRESS EDITION Additional Purchase Required
:DAntec Black Notebook Cooler
:DAVANQUEST BOOKKEEPER 2009 Two Rebates Required, Additional Purchase Required
:DAVANQUEST DRIVER GENIUS
:DAvanquest MyMailList & AddressBook Additional Purchase Required
:DAVANQUEST MY MAIL LIST AND POSTAGE SAVER Additional Purchase Required
:DAVANQUEST REGISTRY UTILITIES PRO - 3 PCs Two Rebates Required
:DAvanquest Smart Buiness Pack V4 Additional Purchase Required
:DAVANQUEST SYSTEM SUITE 12 PROFESSIONAL Additional Purchase Required
:DAvg Antivirus 2013- 1PC/2 YR Competitive Upgrade Rebate Required, Additional Purchase Required
:DAVG AntiVirus + PC Tuneup Competitive Upgrade Rebate Required, Additional Purchase Required
:DAvg Internet Security 2013-1 PC Competitive Upgrade Rebate Required, Additional Purchase Required
:DBitdefender Internet Security 2013 3PC/1Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DBitdefender Total Security 2013- 3PC/2Year Competitive Upgrade Rebate Required
:DGFI Vipre Internet Security 2013 1 PC License - 1 Year Competitive Upgrade Rebate Required, Additional Purchase Required
:DIMSI CLIPART & MORE 3.5 MILLION Additional Purchase Required
:DIMSI INSTANT KITCHEN & BATH Additional Purchase Required
:DInland NuGiant Slim Surge NSS01
:DIOLO DRIVE SCRUBBER 2008 - 3 PCs LICENSE Two Rebates Required, Additional Purchase Required
:DIOLO SYSTEM MECHANIC PC TOTALCARE Competitive Upgrade Rebate Required, Additional Purchase Required
:DIolo System Mechanic Standard Unlimited PC's household Competitive Upgrade Rebate Required
:DIolo System Shield Antivirus & Antispyware- 3PCs Additional Purchase Required
Kaspersky Antivirus 2013-1 PC Additional Purchase Required
:DKaspersky Antivirus 2013-3 PCs Competitive Upgrade Rebate Required
:DKaspersky Pure Version 2.0 - 3 PCs Competitive Upgrade Rebate Required
:DMcAfee Total Protection 2013- 1 PC Additional Purchase Required
:DMcAfee Total Protection 2013- 3 PCs Competitive Upgrade Rebate Required
NOVA BERLITZ CHINESE/JAPANESE PREMIER Two Rebates Required
:DNOVA BERLITZ CHINESE/JAPANESE PREMIER Two Rebates Required
NOVA BERLITZ CHINESE/JAPANESE FOR MAC Two Rebates Required
:DNOVA BERLITZ ENGLISH PREMIER Two Rebates Required
:DNOVA BERLITZ ENGLISH PREMIER Two Rebates Required
:DNOVA BERLITZ ENGLISH PREMIER FOR MAC Two Rebates Required
NOVA BERLITZ FRENCH PREMIER Two Rebates Required
:DNOVA BERLITZ FRENCH PREMIER Two Rebates Required
:DNOVA BERLITZ FRENCH PREMIER FOR MAC Two Rebates Required
:DNOVA BERLITZ GERMAN PREMIER Two Rebates Required
:DNOVA BERLITZ GERMAN PREMIER Two Rebates Required
NOVA BERLITZ GERMAN PREMIER FOR MAC Two Rebates Required
:DNOVA BERLITZ ITALIAN PREMIER Two Rebates Required
:DNOVA BERLITZ ITALIAN PREMIER Two Rebates Required
:DNOVA BERLITZ ITALIAN PREMIER FOR MAC/PC Two Rebates Required
NOVA BERLITZ SPANISH PREMIER Two Rebates Required
:DNOVA BERLITZ SPANISH PREMIER Two Rebates Required
:DNOVA BERLITZ SPANISH PREMIER FOR MAC Two Rebates Required
:DNova Business Card Factory Deluxe Two Rebates Required, Additional Purchase Required
:DNova HGTV INSTANT MAKEOVER Additional Purchase Required
:DNova Invoices & Estimates Pro 2.0 Two Rebates Required, Additional Purchase Required
:DNOVA PHOTO IMPACT PRO 13 Three Rebates Required, Competitive Upgrade Rebate Required
:DNova Print Artist Platinum 24 Two Rebates Required
:DNOVA WINWAY RESUME DELUXE 14 Two Rebates Required, Additional Purchase Required
:DNuance PDF Create 8.0 Additional Purchase Required
:DPanda Antivirus Pro 2013 Additional Purchase Required
:DPanda Internet Security 2013-3 PCs
:DPhone Power Broadband Telephone Service Combo Pack Activation Required
R.I.O.T. iPad Grey Woodgrain Protective Shell
R.I.O.T.iPad Khaki Woodgrain protective shell
R.I.O.T.iPad Brown Woodgrain protective shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T.iPad Black Leather Protective Shell
R.I.O.T. iPad See-Through Blue Protective Shell
SIIG CLEANING WIPES 2PK
:DSymantec Norton Antivirus 2013 Tech Bench- 3 PCs (DVD Case) Additional Purchase Required
:DSYMANTEC PC TOOLS INTERNET SECURITY 2012 - 3 PCs Additional Purchase Required
:DSymantec PC Tools Spyware Doctor With Antivirus 2012- 3 PCs Additional Purchase Required
:DTotal Defense Internet Security Premium- 5 Devices Two Rebates Required, Activation Required, Additional Purchase Required
:DTrend Micro Titanium Antivirus 2013-1 PC Competitive Upgrade Rebate Required
:DTrend Micro Titanium Internet Security 2013 - 3 PCs Competitive Upgrade Rebate Required
:DTrend Micro Titanium Maximum Security 2013-1 PC Two Rebates Required, Additional Purchase Required
:DUnovon Grandstream HT502 Activation Required
:DVonage VDV22-VD V-Portal Phone Adapter Activation Required
:DVonage VDV22-CVR Whole House Solution Kit featuring a V-Portal and Motorola 3 Handset DECT Cordless Phone System Activation Required
:DWebroot SecureAnywhere Complete 2013 -5 Devices Competitive Upgrade Rebate Required

rated:
squinky86 said:   13-43641 invalid here. I'm trying the BBB -> Fry's -> Attorney General -> Small Claims method (one after the other if the previous step fails). Chat transcript (phone support went pretty much the same): 10:10:25 PM : Galia: I show that your $50.00 rebate for the purchase of your Norton Internet Security/NU/NG Bundle was not processed because it didn't pass our audit process
10:10:35 PM : Galia: My apologies for the inconvenience.
10:11:26 PM : squinky: Ok, I submitted all the information and met the requirements on the form. Could you please resolve the issue?
10:11:50 PM : Galia: All rebate submissions have a verification period. After this timeframe, Symantec verified that this rebate did not meet the requirements for them
10:12:00 PM : Galia: I'm really sorry but there is no further review
10:12:22 PM : Galia: Symantec already declined this submission.
10:12:23 PM : squinky: All requirements on the form were met. I'd like to know what requirement was not met. You just said I did not meet a requirement, and I'd like to know what it is, please.
10:12:50 PM : Galia: Actually, we do not have any more information
10:13:51 PM : squinky: ? So you take my $50 under false pretense and keep it? That's not good... could you please escalate this so that it can be resolved ASAP?
10:15:42 PM : squinky: Hello?
10:16:20 PM : Galia: I'm really sorry for that. But there is nothing else that can be done.
10:17:25 PM : squinky: I'm sorry, that's not an acceptable response. Please escalate the issue so that it can be resolved. Taking $50 from a customer for a product/service and then not delivering that product/service is an unacceptable response. Escalate the issue.
10:19:56 PM : Galia: My apologies but there is no further review for this matter

Thank you for using Rebates HQ Chat. If there is anything else we can do to assist you, please visit us again. We are always happy to help. Be sure to visit our website www.rebateshq.com to track your rebate status. Be sure to assist us in making Web Chat enhancements by taking a quick exit survey. When you close the browser the exit survey will pop open

System: The session has ended!
Additionally, the system will not let you "review" the support experience when the agent ends the chat like that.


That is so messed up...

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