mizliz said:...
I don't know what the hell is going on but I do know it's going to be a pain in the butt to straighten this mess out. My own fault for not being more assertive with the BB guy. He acted like he knew exactly what he was doing, but apparently not.

The 2nd post of this thread clearly indicates to order "SBC/yahoo DSL - Express Package - Modem Take-Out Kit". You (and others who are to do this) should bear in mind before making the store trip. If the clerk selected different one, you would know it was wrong. If you cannot find the modem, in store, you should also have known you should not do it (this is widely discussed here that no modem, no deal).

But I still think you might get the deal better than simply subscribe via the sbcglobalnet

I just talked to some stoner dude at best buy rebate center about the two $75 rebates with the same promotion number but with different skus..

His suggestion was, "like dude what i would do, honestly, is like if you have a different address, then you should like send them to different addresses, but like if don't then like you might talk to the store, but basically i don't know, man."


I don't think i'll take him up on his offer, I'd rather get one rebate than lose them both for trying to commit fraud.

But I guess I'll just follow the instructions exactly and submit them both and see what happens. I expect I'll get one rebate check and one postcard telling me I wasn't eligible for the other one, which will be ok.

For what it's worth...My BB was also sold out of the modems. But the guy told me that if I didn't want to wait a week or possibly 2(my new service starts in 4 days) that I could order the modem online and still apply the rebates. I still don't know if I'm going to do it...but the modem he told me to get was modem #5531917

HERE IT IS

Good luck!

sorry if this has been answered already. I've read the whole thread but I don't recall seeing this come up..

If I want to purchase the modem from BB now, to ensure availability, but I don't want to have DSL activated for another 2-3 weeks or so.. do I have any control over that?

I've got Earthlink dial-up that I need to transition out of, so I need a little time for that (deleting/archiving emails as I won't have that email addy anymore, saving favorite websites info, finishing off the remaining days or weeks of service from this current months billing cycle, etc.)

I've had Earthlink dial-up for the past 5 years, which has been my one and only IP and email account, so this is all new to me.

thanks.

To answer the question of whether you can delay activation--yes, you can specify what date you want service activated. Up to ~1 month in the future.

BTW, I ordered the service instore but had my modem mailed to me because the clerk said I would be charged $99 on my first month's bill with an immediate $99 credit on the same bill. I also received a $75 gc form as well as a $75 rebate form and the $20 image card form. Considering I'm supposed to get the modem free (minus $13 shipping) I'm wondering whether I can or should submit the extra $75 modem rebate.

I signed up at the westwood store in L. A. But not without a couple of problems, first the SBC web site would not let me complete the sign up without putting in my customer code number off my SBC phone bill so I had to come back on Firday with my phone bill, then after I left the store and I got back to my car I decided to check to see if I had everything but I was missing the $15 modem rebate. so I go back into the store find the sales person then he took me up to customer service where the CSR tried to convince me the $20 Image Lab card was the other modem rebate, there was no way I was going to fall for that BS so after me and the sales person spend 20 minutes arguing with the CSR the sales person brought up the modem price tag from the shelf, which clearly said FREE after rebate, the CSR scanned the tag and was able to bring up and print the $15 modem rebate.

So bring your phone bill with you and make sure you have all 4 rebates before you leave the store.

nomansland said:

I only got 4 rebate forms. I believe they removed either item 4 or item 5 from the system. Or maybe I was just out of luck.

It may just means you're lucky, saving stamp and time to try the "not-going-to-get-passed-duplicated" rebate

HI All

I signed up over a week ago for this service. I got email saying the exact date my account would be active. Im on my ninth day and my account isnt active. Was there any delays in your activation??

thanks

zack

zacksmith said:HI All

I signed up over a week ago for this service. I got email saying the exact date my account would be active. Im on my ninth day and my account isnt active. Was there any delays in your activation??

thanks

zack

What do you mean "isn't active?" you get the info from SBC.com/orderstatus or just because you did not get their phone call?
Once SBC set your phoneline for DSL (beginning from the activation date), you -- YOU need to regsiter to SBC (either via running the enclosed CD or via the tricks-without-using-cd" from your phone using the modem, to select your SBC ID to activate your service.

find the info on your self instllation package, written very clearly (on how to use CD to do it). or google how to do it manually, bunch of websites for instructions

Hi TechKid, that happened to me too, and I tried calling but it was past customer service hours...will try again tm. I did open the box that came in the mail, and inside is a return ship label, so I'm assuming once you call in, they'll allow you to send it back to them. Does anyone else have something more concrete?