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Sorry if this is verboten in these kinds of threads, but what good are $19.99/mo. and a c-note if the service is unreliable and the customer service representatives are poorly trained?
Service unreliable?? Huh? What are you talking about, other than the big DNS problem they had for maybe 5-6 hrs on one night this past year I've had it their uptime has been sterling... As for the CSR's, tend to agree with you but like most things these days you can find out info you need via support/forum boards...
13 months- 24 technicans- 13 modem changes- still ping way too high I dont want to count the number of calls to them... Those are the problems that I have in the north part of Chicago...
yowhatup said:Anyone know if current customers can share in the deals with Comcast?
Current customer promotions are ALWAYS YMMV and depends on the CSR you talk to when you call them. As long as you haven't had a promotional rate in the past 90 days, you qualify for a new promotion. Don't believe what the CSR says if they deny you, just hang up and call again.
crice said:yowhatup said:Anyone know if current customers can share in the deals with Comcast?
Current customer promotions are ALWAYS YMMV and depends on the CSR you talk to when you call them. As long as you haven't had a promotional rate in the past 90 days, you qualify for a new promotion. Don't believe what the CSR says if they deny you, just hang up and call again.
I will be canceling Comcast and go with Verizon. It's always NEW CUSTOMER and I am sick of it. Swapping between Verizon and Comcast once every other month must be very popular these days.
just2greens said:13 months- 24 technicans- 13 modem changes- still ping way too high I dont want to count the number of calls to them... Those are the problems that I have in the north part of Chicago...
But the offer is pretty warm.I'm in NW Chicago and don't have any problems with them. When I signed up at my old apartment, the HSI wouldn't work so they sent out a tech to rewire the whole apartment building's box outside and it worked afterwards. Moved like a month later and they reinstalled everything for free
Cable's speed does get reduced if a lot of people are using it in your neighborhood. You live in a huge apartment building or something? Not sure what you're paying, but go for DSL instead (SBC 3Mbps for $25/month)
The best way to get re-rated to the new promo is to call the 800 number and pick the "cancel your service" option
crice said:yowhatup said:Anyone know if current customers can share in the deals with Comcast?
Current customer promotions are ALWAYS YMMV and depends on the CSR you talk to when you call them. As long as you haven't had a promotional rate in the past 90 days, you qualify for a new promotion. Don't believe what the CSR says if they deny you, just hang up and call again.
Crice could you give me some more information on this since it isn't explicitely mentioned in their terms. I've been a Comcast cable and internet customer for 14 months now, and had the promotional offers for the first 6 months. So do I technically qualify for this promo scheme? As you said, its YMMV depending on the CSR, but if I know for sure that I'm treading on firm ground I can try this a couple of times till I'm approved
Ya, I've been a customer for 5 years now and have never gotten a new modem, price adjustment, free month, etc... Unfortunately, DSL isn't in my area yet.
On the positive side, I've always had the fastest connection a normal home user can purchase cost-efficiently.
13 modems... you need some help with the power lines in your house.... That is beyond rare, and more along the lines of ignorance.
just2greens said:13 months- 24 technicans- 13 modem changes- still ping way too high I dont want to count the number of calls to them... Those are the problems that I have in the north part of Chicago...
DarthSidius said:crice said:yowhatup said:Anyone know if current customers can share in the deals with Comcast?
Current customer promotions are ALWAYS YMMV and depends on the CSR you talk to when you call them. As long as you haven't had a promotional rate in the past 90 days, you qualify for a new promotion. Don't believe what the CSR says if they deny you, just hang up and call again.
Crice could you give me some more information on this since it isn't explicitely mentioned in their terms. I've been a Comcast cable and internet customer for 14 months now, and had the promotional offers for the first 6 months. So do I technically qualify for this promo scheme? As you said, its YMMV depending on the CSR, but if I know for sure that I'm treading on firm ground I can try this a couple of times till I'm approved
thanks, ---Sidius
While I cannot show you concrete proof of Comcast's promotional policy, I can tell you that I spoke to a CSR regarding to this issue before. For my case, my parents' residence has been with comcast for 3 or 4 years now, and I've helped them get many promotional periods over the years. What I can gather from the comcast CSRs is that you must wait 90 days after your first promo rate before you can get another promotional rate. CSRs can see when you have had a promotional rate and they can deny you if you fall within the 90 days.
However, some CSRs just can't do anything. I once called maybe 3 times to the retention department (the option to "disconnect/downgrade" service), and they shot me down 3 times. On the fourth try, I called the billing department and they gave me $19.99 HSI and $24.99 expanded basic for 6 months. Others have had the reverse come true. The billing department shot them down many times, but retention helped right away.
Basically, if you follow the 90 day rule of thumb, you CAN get a promotion. Just don't get too discouraged when the CSRs deny you of it. Keep trying
Also note that if the CSR at the retention department tries to waste your time by explaining how good Comcast is compared to other ISPs, just say "i know" and hangup. One time a CSR went on for 15 minutes explaining how good it is to be contract-free with comcast, whereas DSL required a contract. Biggest waste of 15 minutes ever. You have better things to do with your time, such as getting a good promotion
DocBrown said:Sorry if this is verboten in these kinds of threads, but what good are $19.99/mo. and a c-note if the service is unreliable and the customer service representatives are poorly trained?
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