I got this today from Crutchfield deal and I am impressed. especially the sound is better than my Nano and the screen is cool.

I received mine Zen Vision M yesterday from crushfield.com, it has been a long waitted, finally very excited. But it didn't last long, my Zen Vision M is defective!! After I turned the switch to "on", the screen was blank, only the four conner buttons were lighted up with blue lights. Then I can't even reboot or turn it off. Those four button light stay "on" all time. I contacted creative support line, they weren't very helpful, only told me to reload the firmware (downloaded from creative.com), but it was exactly the same version as the one in Zen vision M, anyway, I followed the instrustion and reload the firmware into the player, but towards the ending where the player suppose to reboot itself upon completion, but it still failed, only the four button lights are "on". I tested the screen, to make sure it is not the screen problem by deleted the firmware in the player (By holding RESET on the bottom + Power Switch to "on" for 5 secs), the result is: the screen does work, it shows CREATIVE first, then "ZEN", then "Fireware Problem". But then, even after I reinstalled the firmware, it still doesn't work. Anybody can help? I am so upset... and disappointed... First time getting a brand new device that is defective. Can I even call creative ask for additional discounts and exchange for another brand new one?

contact them again because the price has dropped to 299.99

jacky668 said:I received mine Zen Vision M yesterday from crushfield.com, it has been a long waitted, finally very excited. But it didn't last long, my Zen Vision M is defective!! After I turned the switch to "on", the screen was blank, only the four conner buttons were lighted up with blue lights. Then I can't even reboot or turn it off. Those four button light stay "on" all time. I contacted creative support line, they weren't very helpful, only told me to reload the firmware (downloaded from creative.com), but it was exactly the same version as the one in Zen vision M, anyway, I followed the instrustion and reload the firmware into the player, but towards the ending where the player suppose to reboot itself upon completion, but it still failed, only the four button lights are "on". I tested the screen, to make sure it is not the screen problem by deleted the firmware in the player (By holding RESET on the bottom + Power Switch to "on" for 5 secs), the result is: the screen does work, it shows CREATIVE first, then "ZEN", then "Fireware Problem". But then, even after I reinstalled the firmware, it still doesn't work. Anybody can help? I am so upset... and disappointed... First time getting a brand new device that is defective. Can I even call creative ask for additional discounts and exchange for another brand new one?

I've been playing with this device a bit, and I've seen the same problem you've described. An easy solution is to take a small paper clip or pin and insert it into the reset hole on the device. It will reboot the device, and the problem will be (temporarily) resolved.