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Vonage Unlimited customer? Call them to get $14.99/mo and 2 free months in: Phone & InternetTelephone ServiceVOIP

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alert mods    
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thanks OP ! Green for you

Called in and changed my plan for 12 months and also got 2 free months...worked like described on first page


alert mods    
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Thank you OP.

I got on it too...$15 unlimited plan for 1 year, no free months though, CSR insisted that i call back after 1 year to see if i can get an extension or a better promotion...well, i signed up for Vonage just 50 days ago under CC deal...this plan makes the deal much much better!


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Here's what worked for me:
1)dialed 866-243-4357
2) selected english
3) pressed 1
4) asked for account management
5) Said I wanted to cancel but would stay for a $14.99 plan
All in all was my quickest call to Vonage- nice way to start my day


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This has been my bill for 9+ months for less than 50 minutes call a month.

Residential Basic 500 Minutes Plan for TEXAS (24/Aug-23/Sep) $14.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Sales Tax $1.23
Federal Universal Service Fee $1.11
County 911 Fee $0.50
Total Amount $19.81

The different is that New Hamshire doesn't have a sale tax. Us Texan pay 8.25% sale tax, and county fee ect... just like the Bell. So I just count all the fees as tax.


rojey said:Well, I transferred my service to SunRocket from Vonage one and a half years ago because I hate those fees. But look at what happened there Now I am back to Vonage and learned not to complain those fees any more.

For question about total cost of the $14.99 plan, it's $18.43 for me (because I made international phone calls):

Residential Basic 500 Minutes Plan for 1-(603)-xxx-xxxx (19/Sep-18/Oct) $14.99
International Calls for 1-(603)-xxx-xxxx (19/Aug-18/Sep) $0.33
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Federal Universal Service Fee $1.13
Total Amount $18.43

Honestly, only the Federal Universal Service Fee is a tax, about 6.5%. Without international calls, the final price would be about $18.08 (there's a tax on international calls as well).

tuan2 said:Its just like the Bells now. Expect to pay ~$20 total. Its 33% tax!

 

jomarrod said:I have been thinking about it for a while - I am not a fan of voip service but I am willing to give it a shot. I pay $31 just for local service with caller ID (including all taxes and surcharges.

On a $14.99 plan, how much should I expect the total (including al fees) will be?...

Thanks OP

Message edited by: tuan2 on 2007-09-19 16:53:30 CDT
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JJZ said:Here's what worked for me:
1)dialed 866-243-4357
2) selected english
3) pressed 1
4) asked for account management
5) Said I wanted to cancel but would stay for a $14.99 plan
All in all was my quickest call to Vonage- nice way to start my day

Ahhh! I'm on the line with them right now, they're not offering it, I think the CSR needs me to say it a certain way before they can offer it, from the way he keeps phrasing his statements. And I tried just bulling ahead and asking for the lower price, and he keeps reading from his sheet.

Update: My cell phone cut out. A fresh start, and hopefully a different CSR.


alert mods    
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Scored the deal too. They said 1 year also, but call back and they may be able to extend it.
Thanx OP


alert mods    
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Thanks OP.

Worked like a charm, a quick 5min phone call and i can see the rate reflected on my plan.
So for next 12 months, it saved me $120, thanks OP.

I tried for the free 2 months offer, but he wouldnot give it, thats fine.


alert mods    
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That was a quick call. 12 months for $14.99 and 2 months free. Thanks OP.


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will this work if you're a new customer?


alert mods    
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JJZ said:Here's what worked for me:
1)dialed 866-243-4357
2) selected english
3) pressed 1
4) asked for account management
5) Said I wanted to cancel but would stay for a $14.99 plan
All in all was my quickest call to Vonage- nice way to start my day

Thanks for the step-by-step. worked for me too. Asked for 2mos free and got it.


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Okay, the call back was much better. This CSR didn't keep giggling, and didn't even mention 'canceling my plan' (wink wink) just switched me over to the $14.99 monthly. No free months, but at some point I do have to get back to work. I did ask him if he's got anything else to offer, like a T-shirt, but drew a blank. I thought that sounded a bit too Fatwallet, and left it at that.


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Got $14.99 for the life of my service, but no free months. I didn't bother asking for the months and let him bring up the $14.99 deal.


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I've been on the $14.99 forever... The upgrade to Premium Unlimited for the same price worked for me. Thanks OP.

I called -866-243-4357, then waited for the voice prompt to "cancel service." I went straight to the retention guy... no routing thru regular customer service first.

He sent the confirmation via email immediately:
Item Quantity Unit Subtotal
*******************************************************************
New Rate Plan Activation Charge 1 $0.00 $0.00
Unlimited Residential Plan-RT0807 1 $0.00 $0.00
------------------------------------
------------------------------------
Total: $0.00


alert mods    
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Thanks OP. Got in on the plan. Was able to get only 1 month free though. Well.. Might try calling back later for the extra month


alert mods    
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called for changing from $14.99 basic plan to unlimited one and no go!


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$14.99 Unlimited Residential Plan-RT0807 , Got on first call. Not sure how different it is from Premium. Did not ask for free months?


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I was on on 2 months free promotion. But they cancelled 2 free months and offered 14.99/month for 12 months

*******************************************************************
Item Quantity Unit Subtotal
*******************************************************************
New Rate Plan Activation Charge 1 $0.00 $0.00
Premium Unlimited 12 Months Step Up Plan 1 $0.00 $0.00
------------------------------------
------------------------------------
Total: $0.00

***************************************************************


alert mods    
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It was a breeze, thanks OP.

Called 866-243-4357, followed by 1,5,5,3 to reach Retention. He offered me the plan and the 2 months free without any issues.


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I also got in on this deal without a problem. I said I wanted to cancel and let them offer the $14.99 plan. After offering it, I asked if they could throw in a couple of free months as well and got them without issues. My account was credited a total of $34.74 based on the new $14.99/month rate. Thanks OP!


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Thanks for the post! Just got it on both my lines! Had to go through a bit of a dog and pony show with the rep though. It's almost like they have to go through a script in order to do this. Funny thing is that I got cut off in the middle of the call but went and checked my account and the rep finished the process.

Gotta love saving $120/year (was already on a $20 retention plan)


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