Just updated our Comcast Account with a GREAT offer, when a promo ended on our account.

- Set up a cancellation request for 2 weeks out from the date of request
- Waited for a call from Comcast for a retention offer
- Received 1st Call that offered my current services to be continued for 1 year for $10 more than what I am paying now, said NO
- Received 2nd Call from Retention Department, they gave me 1 year of Digital Cable/Starz/HBO and HSI for $50/month. This includes another promo for a free HD DVR box for 1 year.

This in the PA/Northeast Region.

As stated this is YMMV, but not impossible. If that have promotion codes to give it to me at this rate, then it seems possible for others.

what type of promo did you have with them before?

also how long have you been with them?

MIGHT HAVE TO GIVE THIS A TRY SINCE I AM PAYING AROUND $120 FOR REGULAR DIGITAL CABLE, HIGH SPEED INTERNET AND ONE HDTV DVR BOX.

hellyea81 said:is it a guarantee that you'll get a retention call?
There are only two things guaranteed in life, my young grasshopper!! Everything else is a coin toss

BLASK said:what type of promo did you have with them before?

also how long have you been with them?

I had $50/month for 1 year (digital cable & internet) without any movie channels. I was simultaneously on a separate promotion for HBO/Stars for 6 months which expired in January.

I lost my phone service once

SpitRage said:bpydimer said:hellyea81 said:is it a guarantee that you'll get a retention call?
There are only two things guaranteed in life, my young grasshopper!! Everything else is a coin toss

Now I know the answer to "Whats the most you've ever lost in a coin toss?"

My HSI & Cable TV

Considering that I'll get a retention call I cancelled my cell phone service 3 week in advance. Still waiting for ATT to call me back.

bpydimer said:hellyea81 said:is it a guarantee that you'll get a retention call?
There are only two things guaranteed in life, my young grasshopper!! Everything else is a coin toss

I did the same thing and was actually offered a higher rate, but the transfer to the sales department offered the same package with about $5 more than the current rates.

The retention department will call though. I received a call from a third-party vendor a few days after I called to schedule a cancellation... apparently comcast outsources some of their services.

Yea my dad would do this every other year. Sometimes he gets it. Other times...swing and a miss. Just off topic about Comcast reliability of their internet. They will not consider it a "network" problem on their end until they get at least 100 users on the same local neighborhood network with problems. So lets say for example what just happened to me. The internet was going up and down all day. I could see that I was able to tracert, if you dont know what "tracert" is in command prompt look it up, past my router, past the modem, and into the first Comcast station...then it times out. I called Comcast, which is always fun, to tell them the internet is down. Their solution is to send a repair guy to my house, oh yea they charge you for this even if it is a problem on Comcasts network. If they send a repair man to your house you foot the bill. I found this out when I was talking to a neighbor who was having the same problem with his Comcast internet. When the repair guy was there he admitted it was a network problem, but had to confirm it with about 75-100 complaints of the same manner to get the Comcast's Network Engineers to address the problem and fix it. Most of the 75-100 people will get a $50-$100 repair bill from Comcast for fixing their problem. I have to call again to dispute it to get a credit for the next month. Figure how many people either don't notice the extra charge or assume that it is a legit repair charge. Comcast must make a ton on $$$$ on charging customers for repairs that are not the customers responsibility.

Bring on the red for being off topic or bring "down" a post. I dare you...

i have 10 meg and they gave it to me for a year at 27.00 a month(charter)..no cable or phone just internet..charter rocks