Stolen from SD

Hi all,

Before you chew me a new one, hear me out. I have AT&T service, on a FAN account (Foundation Account Number- My employer gets me a discount). Anyways, I was speaking to a rep and they told me of a feature code U200 which when added on to your account gives you 200 minutes per line on your plan, every month for as long as you have the account.

I think you might have to have a FAN account, (employer discount- mine is 20%). But anyways, long story short, the rep couldn't add it, something about them not being authorized to do so, so I called up customer service, hit the option to cancel, and basically said that my corporate representative had told me to call and get the feature added to my account, as we were going to be on a lot of conference calls soon. They asked me what the code was and I said U200.

It took me about 3 or 4 calls before I found someone that was willing to add it on (they don't like giving you something for no reason I suppose), but I managed to get it on all 3 lines on my account, so now I have a total of 600 extra bonus minutes per month, free of charge. I guess if you have had an issue with them lately you could say that your rep told you to call because of the inconvience. Just be nice to them.

Took about 15 min of my time. Now if that isn't a SlickDeal, I don't know what is.

edit:
Thanks for the reps you guys gave me, I appreciate it. Post success stories in the Wiki!

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

i have GOT to try this!!!

Thanks for the headsup OP !!! Green for you. I will try the same and report the results.

First Try!!! - Very rude an bitchy rep! Got thrown away!

Will Try again and post!

Look what I found from google!
Link to All Different Kinds Of AT&T Codes

After 2 tries I was able to get it on one line of my family account!

----------------------------------------------------------------------

9:30 PM EST!

I called again to add the code to the other lines on my account and it went like a piece of cake! The rep did it in minutes! I have 5 lines on my account and additional 1000 minutes really helps!

TYOP!!! THIS IS A VERY VERY GOOD!!!

Lady was more than happy to add it, but she said the computer wouldn't authorize her to add it.

hmmmmm.....

On the phone now, she kept me on hold....lets c if its a byatch or angel.

Edit: Shot down....confirming its a Byatch.

smi2710 said:i just got this done it was super easy

i got it on three phones

are we sure this is for the life of our service

if so this is awesome

Who did you speak with? Any extension they gave you?

Did you go to customer retention, or just hit 0 twice?

jsehlms said:smi2710 said:i just got this done it was super easy

i got it on three phones

are we sure this is for the life of our service

if so this is awesome

Who did you speak with? Any extension they gave you?

Did you go to customer retention, or just hit 0 twice?

Hint: 1) You should have FAN (Foundation account number) in your account (ie., you should be receiving corporate discount currently)
2) Start with the CSR like " My corporate manager told there is a feature which can be added to my account to get 200minus bonus". If CSR is puzzled , tell her the code you think something like U200

This might make your trail easy

prabhup said:jsehlms said:smi2710 said:i just got this done it was super easy

i got it on three phones

are we sure this is for the life of our service

if so this is awesome

Who did you speak with? Any extension they gave you?

Did you go to customer retention, or just hit 0 twice?

Hint: 1) You should have FAN (Foundation account number) in your account (ie., you should be receiving corporate discount currently)
2) Start with the CSR like " My corporate manager told there is a feature which can be added to my account to get 200minus bonus". If CSR is puzzled , tell her the code you think something like U200

This might make your trail easy

1. Already do have
2. Used those exact words

Jamestren said:Once it is added, I finally found where you see the minutes. Looks like since i have two lines on my family plan, it gives me 200 for each. Under minute details >

Additional Minutes Purchased Usage

USAGE TYPE...................PURCHASED............USED.. ................REMAINING
918-760-xxxx
Anytime*....................................200... ..................0............................200

918-704-xxxx
Anytime*....................................200... ..................0............................200

Yes each line will get 200 Bonus minutes every month