Before you chew me a new one, hear me out. I have AT&T service, on a FAN account (Foundation Account Number- My employer gets me a discount). Anyways, I was speaking to a rep and they told me of a feature code U200 which when added on to your account gives you 200 minutes per line on your plan, every month for as long as you have the account.
I think you might have to have a FAN account, (employer discount- mine is 20%). But anyways, long story short, the rep couldn't add it, something about them not being authorized to do so, so I called up customer service, hit the option to cancel, and basically said that my corporate representative had told me to call and get the feature added to my account, as we were going to be on a lot of conference calls soon. They asked me what the code was and I said U200.
It took me about 3 or 4 calls before I found someone that was willing to add it on (they don't like giving you something for no reason I suppose), but I managed to get it on all 3 lines on my account, so now I have a total of 600 extra bonus minutes per month, free of charge. I guess if you have had an issue with them lately you could say that your rep told you to call because of the inconvience. Just be nice to them.
Took about 15 min of my time. Now if that isn't a SlickDeal, I don't know what is.
edit: Thanks for the reps you guys gave me, I appreciate it. Post success stories in the Wiki!
For service or support questions including existing order status, call: Customer Support: 1-800-331-0500
Message edited by: prabhup on 2008-03-28 13:34:39 CDT
um... i tried calling and first guy said he's been there for 3 and a half yrs and never heard of it. he went thru my acct and said there's no such thing for my employer.
2nd rep i spoke to gave me more info. said that my employer was not eligible for it. she said that it's an internal code which is used only under minimal circumstances. she said it usually applies for new accts that qualify. unfortunately, she said, my acct is not eligible for this discount.
one last thing she said was i should check with my hr about it. LOL
i'm gonna get my friend to try since her company offers 20% discount. mine only offered me a lousy 4%!! rofl
I called again to add the code to the other lines on my account and it went like a piece of cake! The rep did it in minutes! I have 5 lines on my account and additional 1000 minutes really helps!
TYOP!!! THIS IS A VERY VERY GOOD!!!
Message edited by: TheDawn on 2008-03-28 21:09:26 CDT
Good deal. A good competition in wireless market. Verizon is also offering bonus minutes of 450 Mins/month with no contract extensions. I called in to inquire about the unlimited plan and helpful CSR told me they can add 450 bonus minutes/month on my exisiting 39.99 plan as no extra charge. I, however, switched to unlimited as I needed it and because you can change plans anytime later too with no contract extensions.
Message edited by: pamraj on 2008-03-28 13:40:10 CDT
jsehlms said:smi2710 said:i just got this done it was super easy
i got it on three phones
are we sure this is for the life of our service
if so this is awesome
Who did you speak with? Any extension they gave you?
Did you go to customer retention, or just hit 0 twice?
Hint: 1) You should have FAN (Foundation account number) in your account (ie., you should be receiving corporate discount currently) 2) Start with the CSR like " My corporate manager told there is a feature which can be added to my account to get 200minus bonus". If CSR is puzzled , tell her the code you think something like U200
prabhup said:jsehlms said:smi2710 said:i just got this done it was super easy
i got it on three phones
are we sure this is for the life of our service
if so this is awesome
Who did you speak with? Any extension they gave you?
Did you go to customer retention, or just hit 0 twice?
Hint: 1) You should have FAN (Foundation account number) in your account (ie., you should be receiving corporate discount currently) 2) Start with the CSR like " My corporate manager told there is a feature which can be added to my account to get 200minus bonus". If CSR is puzzled , tell her the code you think something like U200
Once it is added, I finally found where you see the minutes. Looks like since i have two lines on my family plan, it gives me 200 for each. Under minute details >
Jamestren said:Once it is added, I finally found where you see the minutes. Looks like since i have two lines on my family plan, it gives me 200 for each. Under minute details >
Tried again and got a different lady who didn't even put me on hold. Just added it to both lines. 30 seconds done. Why can't everyone be that efficient.
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