Furi Rachael Ray Coppertail 3-Piece East/West Bamboo Knife Set 7" knife + 5" knife + bamboo case These are Japanese santoku-style knives. List price $150, typical retail price $100. Amazon reduced their price to $49.99 (don't know for how long). Free super saver shipping. Out of 26 Amazon customer reviews, 23 are 5-stars and 3 are 4-stars.
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Kicking myself in the butt. I green'ed this thread a few hours ago, and wanted to have a few hours to think about it. Of course, I come back and the price has gone up!
I called and asked that they send the correct item. According to them, the item is no longer available from Amazon.com. They would refund the money or give a discount on the item they shipped. They offered $15.00 USD off the item. So $38.12 for the item they sent. Not that good of a deal since you can buy both of the knives separately for 44.00 USD without the case. I would rather have had the copper tail knife set. Oh well.
I called and asked that they send the correct item. According to them, the item is no longer available from Amazon.com. They would refund the money or give a discount on the item they shipped. They offered $15.00 USD off the item. So $38.12 for the item they sent. Not that good of a deal since you can buy both of the knives separately for 44.00 USD without the case. I would rather have had the copper tail knife set. Oh well.What was the time and date of your order confirmation? (My confirmation was sent on Sun 7/6/2008 @ 10:10 AM--I get the knives Monday, so it'll be interesting to see what actually shows up).
Zenoicus said:Keiretsu said:I ordered this item as specified in the link and they have sent the Furi Rachael Ray Gusto-Grip 3-Piece Knife Set accidentally.
I called and asked that they send the correct item. According to them, the item is no longer available from Amazon.com. They would refund the money or give a discount on the item they shipped. They offered $15.00 USD off the item. So $38.12 for the item they sent. Not that good of a deal since you can buy both of the knives separately for 44.00 USD without the case. I would rather have had the copper tail knife set. Oh well.What was the time and date of your order confirmation? (My confirmation was sent on Sun 7/6/2008 @ 10:10 AM--I get the knives Monday, so it'll be interesting to see what actually shows up). 7/14 UPDATE: rec'd Coppertail set, as ordered.
gisele2828 said:I ordered mine July 5th and just received the orange gusto grip. I'm calling them now. I want the coppertail one that I originally ordered.That's crazy, I order a day after you (and only two hours before they pulled the offer), and I get the right product--and you get a substitute.
Zenoicus said:Keiretsu said:I ordered this item as specified in the link and they have sent the Furi Rachael Ray Gusto-Grip 3-Piece Knife Set accidentally.
I called and asked that they send the correct item. According to them, the item is no longer available from Amazon.com. They would refund the money or give a discount on the item they shipped. They offered $15.00 USD off the item. So $38.12 for the item they sent. Not that good of a deal since you can buy both of the knives separately for 44.00 USD without the case. I would rather have had the copper tail knife set. Oh well.What was the time and date of your order confirmation? (My confirmation was sent on Sun 7/6/2008 @ 10:10 AM--I get the knives Monday, so it'll be interesting to see what actually shows up).
Order Date: July 6, 2008 I am going to call again and see if I can return the Gusto grip knives. They just look cheap and feel cheap.
gisele2828 said:I ordered mine July 5th and just received the orange gusto grip. I'm calling them now. I want the coppertail one that I originally ordered. Did you get the coppertail knives?
They didn't even offer me a discount. They just sent an e-mail saying they refunded my $56 and a link to print out a return label. I don't know what I'll do yet. The problem I think was that someone stuck the wrong sku label on the side of the box saying it's the coppertail item even though the photo on the box is clearly of the gusto grip knives. I'm willing to wait till it comes back in stock but it seems Amazon isn't going to deal with that supplier again.
Bizarre that they would offer $15 to one person, but nothing to another. Amazon may be tightening up on their customer service largesse as the economy sinks....
Incidentally, the UPC sticker on the side of my Coppertail box says "FUR753" at the top, and "9 323414 007535" below the bar code. (The bamboo-boxed Gusto-Grip set should carry a model number of FUR863).
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