posted: Jul. 28, 2008 @ 1:52a
Baaaaaad reviews on the Egg. Note that the first review is from a Promise engineer who is trying to counter the bad reviews. He says:
I would like to take a moment to clarify comments regarding the NS4300N but first I would like to thank everyone who has purchased the product (regardless of how you currently feel), we appreciate your business, seriously!
1. Our Design Philosophy - We opted to design the NS4300N with light weight ""Sturdy Plastics"" for several reasons. One reason is to control vibration, metal chassis requires design to keep vibration under control. Vibration will harm drives in a very short period of time resulting in ECC Errors, Bad Sectors and Tears. Our Drive Carrier trays are a prime example. The plastic trays are design to ""fit"" extremely tight in the chassis minimizing vibration. Also, drive carrier trays serve one purpose and during the life of the product will not be removed and inserted on a daily basis therefore the design serves its purpose will keep the cost of the product for the customer low.
2. AD - AD is very tough to manage and maintain, some issues do exist. Fixes are coming!
3. Fan Noise - We are VERY aware of this issue and apologize for the inconvenience and annoyance. We are working to release a new version of the NS4300N in the next two months. This version will feature "Fan Control" and "greatly" reduces the "noise" (fan RPM is now at 1200 idle instead of 2900 RPM). Those who are truly bothered by the noise can contact tech support and ask for "escalations" (I am the only one to handle Escalations). I will handle exchanging your Unit in the future when units become available (seriously).
4. Hard Drive Spin Down - This feature was implemented in the last service release, SR4. Please download SR4 and proceed to Power Options in Web Management.
5. SmartNAVI - SmartNAVI (now available) is a new state of the art Management GUI for Windows and MAC. With SmartNAVI you can Access Directories "Directly", Manage Users, Manage Volumes, features BitTorrent Downloader, Plug-In Management (DLNA, iTunes, BT) and more without the need to access Web Management.