Updated by fwlogue - four easy steps and price update 9/17/2009
Customer Loyalty Program's direct number is 866-443-8002, option 2 for digital camera upgrades.
Also see excerpt of Canon Order Confirmation at the bottom of this summary.
In-stock orders cannot be modified or canceled! That said, here are the four easy steps:
1) Specify that you have a broken Canon XYZ camera and would like to know what the loyalty upgrade options are. They will try to transfer you to a technician, but you can tell them you just want to know the prices first and the rep can give them to you.
2) Once you are ready, call again. This time, you will get transfered to a technician, who will ask you to desribe the issues. They would verify that 1) it's broken* and 2) it's out of warranty (just say you've had it for a over a year). Then, he would ask for the broken camera's serial number, your name, phone, address and email.
(*TIP: if you specify water damage, e.g., it won't turn on after it got wet, they will accept it as broken for sure)
3) The technician will give you the prices as well, then transfer you back to the loyalty program rep, who will take your name, phone, address again as well as your credit card. You will get the order number.
Shipping options:
$10 2-business days
$20 1-business day
Plus state sales tax where applicable
4) Canon will ship you the replacement camera with Fedex signature required, along with a prepaid Fedex label and a box for you to ship your broken camera to them. You must ship it to them within 10 business days to avoid unreturned product fee. You only need to ship the camera body, so you can keep all accesories (batteries, charger, straps, etc.).
PLEASE UPDATE THE LIST HERE:
Digital SLR options, trade in any Canon DSLR to get (9/17/2009):
Canon XS, $359 (can use a film SLR camera for this)
Canon 50D Body Only, $629 (N/A with film camera exchange)
Canon 50D with 28-135 Lens, $759 (N/A with film camera exchange)
(Canon 50D N/A with film camera exchange)
Don't forget to add applicable taxes!!!
S10, S30, S40, S45, S50, S60, S70 (SX110 SI was not offered), S100, S200, S230, S300, S330, S400, S410, S500, SD100, SD110, SD200, SD400, SD550, SD600, SD630, SD700-IS, SD800-IS, SD870-IS, SD1000, S1-IS, S2-IS, G2, G5 trade for:
SX110 IS (upd 7/16/2009) - $130 (upd 8/18/2009, 125 to 130)
SD890 IS (upd 7/16/2009) - $150
SX10 IS (upd 7/16/2009) - $200
Rebel XTI with 18-55 mm lens (upd 7/23/2009) - $350
SD850 IS - $150
G9 - $250 - NEW price as of 8/28/08: $359 - $275
A40, A50, A60, A70, A75, A80, A95, A510, A520, A530, A540, A610, SX100IS trade for:
A590 (upd 10/9/2009) - $79
SD1100 (upd 10/9/2009) - $99
SX110 IS (upd 10/9/2009) - $129
A400 trades for:
A460 - $79
A560 - $89
SD750 - $100
SD10 trades for:
SD890 - $150
SX110 - $175
G9 - $275
SD750/SD800 trades for (as of 10/26/09):
SX110 - $129
SD890 - $149
SX10 - $199
Camcorders Elura2MC, zr80 trades for:
zr800 - $150
dc220 - $210
hg10 - $599
Videocameras older than 2001 are also not in the program. NOTE: Cameras with a particular CCD problem qualify for free shipping (and free repair/replacement).
Affected Models:
Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
Digital Cameras: A60, A70, A75, A300, A310, S230, SD100, SD110, A40, A80, A85, A95, S1 IS, S60, S200, S330, S400, S410, S500
Here are some interesting links for Canon hacks.
Excerpt of Canon Order Confirmation Email to fwlogue, 9/17/2009
canonloyaltyprogram at cits.canon.com said:
Thank you for taking advantage of Canon's Loyalty Program.
We are pleased to confirm the placement of your order and to inform you that your order will be shipped by Federal Express.
Please note that an adult signature is required for delivery.
Your Loyalty Program package will include a prepaid shipping label to assist you in returning your original unit to Canon.*
Upon receipt of your Loyalty Program package:
Securely package the original unit in the box provided.
Affix the prepaid label addressed to Canon.
Take the package to any Federal Express pick-up location.
You may keep all original accessories, such as your memory card and battery.
Your original unit must be returned to Canon within 10 business days of the date you receive the replacement unit to avoid an unreturned product fee that is equal to the purchase price of the replacement camera.*
Once the Loyalty Program process has been completed, your original unit will no longer be available.
If you have any questions regarding your order, don't hesitate to call us at 1-866-443-8002.
* NOTE: If your original unit is currently with the Factory Service Center (FSC), your original unit will be forwarded by the FSC to the Recycle Center for recycling.
