My story:
My S400 did not have the CCD issue but it was missing pixels on the lcd plus the lens would only extend half way when powered on. Opened ticket with Canon, sent in the camera and waited a week. Received email stating they were going to fix it for free. Two days later received phone call from Canon rep stating the inside of the camera showed PROOF the camera had been submersed in water. I was just hoping they would offer me an upgrade to begin with but when they said they would fix it I was fine with that. It absolutely torqued me when she said the camera wasn't working because I dunked the camera. That was a completely fabricated story so I couldn't help but argue the point. Finally, after a supervisor, I was offered the loyalty program. The SD850is was $150, G9 was $359, and the EOS XT was $299 plus tax and shipping. It seems they just keep raising the prices so I passed. I told them to keep my underwater S400. Olympus here I come.

My thoughts... it's a great way for them to get another of THEIR cameras in your hand to build customer loyalty. They take your old camera and possibly donate them to some charity and write them off. A win for everyone.

I have to give it to Canon, they are class acts. My camera (SD800 IS) was technically 3 days out of warranty since they go by purchase date, but I mentioned to them it was still less then one year that I've physically had the camera since I bought it online and gave them a tracking number verifying the same. But that was just the first hurdle. The camera wouldn't turn on because I dropped the thing, and it was obvious - the battery/memory card door was missing. A few days after they received my camera, they emailed me to tell me they were repairing it free of charge. I know some people think Canon owes them the world, but really, I'd like to know of any other camera manufacturer that repairs free of charge out of warranty cameras that were damaged doing one of things that aren't supposed to be covered in the first place. Canon could have enforced the letter of the warranty contract and I would have been out of luck with no one to blame but myself, but instead they were considerate of this now very loyal customer. And Nyrm22, thanks for your story, I also have a SD110 that just sits in a drawer and has the silver chipping off all over and a broken CCD (all regular wear & tear), maybe I'll give it a shot and mail it in and see if they are as generous with me a second go around.

itsme3112 said:itsme3112 said:I came across this topic recently...
I have a PowerShot A95 and A80 both working.

A80 gives me the problem (looks like CCD) not always.. sometimes the image is blurry but other times they are fine.

Do you guys think its time to replace it... or should i tell that my camera is having an issue???

any advice...

TIA

No one???

nope.

itsme3112 said:itsme3112 said:I came across this topic recently...
I have a PowerShot A95 and A80 both working.

A80 gives me the problem (looks like CCD) not always.. sometimes the image is blurry but other times they are fine.

Do you guys think its time to replace it... or should i tell that my camera is having an issue???

any advice...

TIA

No one???

sent my A80 and should be getting it back sometime this week. I had the same sorta issue. The letter I received from their assestment was that it was the CCD issue and they would repair free of charge. I am hoping though that I get a newer model back without the upgrade fee.

Sent in a S230 with CCD issue and they repaired it. Looks like free upgrades might be over.

Sent in an SD110 with CCD issues last week of December and they repaired it for free, also. No replacement here.

I had a A95 with CCD Issue. Sent in received it repaired. No replacement.

Ramius said:My S30 got the ones mentioned above still. Do you think the SD890IS is worth 150 + 10 + tax?
I was looking at the SD1100IS which is 149 today on Amazon (blue).Tough decision... New 890IS cameras are 202 new on Amazon.

Ramius said:aseelam said:I had a A95 with CCD Issue. Sent in received it repaired. No replacement.

When I called yesterday they described the process as 1) shipping me the new camera I choose (SD890 for $150) and 2) send my S30 in the return labeled box. Sounds like you peeps had to send in your old camera first.

As stated several times, the loyalty program is not the same as the CCD recall. For CCD recall, you send it in and they fix it. As for loyalty, you send in your old camera after buying a refurb over the phone.