Updated by FreeToFly - DSLR updates, lens info 2012-05-03 Updated by tigger1 - P/S pdates 2012-1-11 Updated by TKE96 - P/S pdates 2011-10-19 Updated by FreeToFly - DSLR updates 2011-08-25 Updated by bubbla - updated DSLR prices and models 6/4/2011 (prices valid as of 7/18/2011) Updated by HitLines - added inventory link 4/27/2011 Updated by ScottLee77 - updated prices 4/20/2011 Updated by yehforvina - added SD600 trade in options 9/29/10 Updated by fwlogue - four easy steps and price update 9/17/2009 Updated by Shadow6934 - DSLR price update 2010-01-13 Updated by JesseKnows - updated prices Updated by wuman82 - T3i price update 3/22/2012 Updated by fatbill - A1200 price 5/7/2012 Updated by ThankThoseWhoShare - 100HS, 300HS, 310HS, 510HS, SX230 price 2/8/2013 Updated by bor - 5D Mk3 price 7/9/2013
Customer Loyalty Program's direct number is 866-443-8002 , option 2 for digital camera upgrades.
Also see excerpt of Canon Order Confirmation at the bottom of this summary.
In-stock orders cannot be modified or canceled! That said, here are the four easy steps:
1) Specify that you have a broken Canon XYZ camera and would like to know what the loyalty upgrade options are. They will try to transfer you to a technician, but you can tell them you just want to know the prices first and the rep can give them to you. (Update 9/13/12 - Rep said no need to transfer to tech, can just take your info and serial and process)
2) Once you are ready, call again. This time, you will get transfered to a technician, who will ask you to desribe the issues. They would verify that 1) it's broken* and 2) it's out of warranty (just say you've had it for a over a year). Then, he would ask for the broken camera's serial number, your name, phone, address and email.
(*TIP: if you specify water damage, e.g., it won't turn on after it got wet, they will accept it as broken for sure)
3) The technician will give you the prices as well, then transfer you back to the loyalty program rep, who will take your name, phone, address again as well as your credit card. You will get the order number.
See "Canon Loyalty Trade-In Prices" for recent quotes on trade-in prices
4) Canon will ship you the replacement camera with FedEx signature required, along with a prepaid FedEx label and a box for you to ship your broken camera to them. You must ship it to them within 10 business days to avoid unreturned product fee. You only need to ship the camera body, so you can keep all accesories (batteries, charger, straps, etc.). Canon Loyalty Trade-In Prices:
Note that unlike in the past, there is no known restriction on eligibility for replacement model based on the broken camera model. All prices include Ground Shipping. Don't forget to add applicable taxes to each of the prices below:
DSLRs: Rebel XS - (only with 18-55mm lens) $282 (updated 5/3/2012) Rebel XSI - (with or without 18-55mm lens) $400/$335 (updated 6/4/2011) << possibly removed T3 - (only with 18-55mm lens) $352 (updated 5/3/2012) T1I - (with or without 18-55mm lens), $384/$333 (updated 5/3/2012) T2I - (with or without 18-55mm lens), $448/$384 (updated 5/3/2012) T3I - (with or without 18-55mm lens), $544/$480 (updated 5/3/2012) 50D - (with or without 28-135 lens), $665/$563 (updated 6/4/2011) 60D - (with or without 18-135 lens), $831/$640 (updated 8/25/2011) 7D - (only without lens), $1087 (updated 6/4/2011) 5D-II - (only without lens), $1538 (updated 9/13/2012) 5D-III - (body only), $2379
Add a lens! - FreeToFly You might be able to add a refurb lens to your body purchase (subject to availability). You get 20% off the lens as well and are upgraded to 2nd day air. Body can be returned for partial refund if you really only wanted the lens.
YMMV - different folks have reported varying success with various CSR's on list of eligible lenses.
Note: Free CCD repair for the S230 ended July 31, 2010. Free CCD repair for the A40, S200, and S330 ended March 31, 2010. A60 to end 3/31/2011, A70 and S400 to end 2/28/2011.
NOTE: The Powershot SD200, SD300, SD400, or SD500 with a cracked or broken LCD may also qualify for free repair. You pay shipping to the factory repair center on this offer, and you can only take advantage of it once. It ends August 31, 2010. Details are at the end of the Warranty page for the affected models (for example, the SD300) .
Excerpt of Canon Order Confirmation Email to fwlogue, 9/17/2009 canonloyaltyprogram at cits.canon.com said: Thank you for taking advantage of Canon's Loyalty Program.
We are pleased to confirm the placement of your order and to inform you that your order will be shipped by Federal Express. Please note that an adult signature is required for delivery.
Your Loyalty Program package will include a prepaid shipping label to assist you in returning your original unit to Canon.* Upon receipt of your Loyalty Program package:
Securely package the original unit in the box provided. Affix the prepaid label addressed to Canon. Take the package to any Federal Express pick-up location. You may keep all original accessories, such as your memory card and battery.
Your original unit must be returned to Canon within 10 business days of the date you receive the replacement unit to avoid an unreturned product fee that is equal to the purchase price of the replacement camera.*
Once the Loyalty Program process has been completed, your original unit will no longer be available. If you have any questions regarding your order, don't hesitate to call us at 1-866-443-8002.
* NOTE: If your original unit is currently with the Factory Service Center (FSC), your original unit will be forwarded by the FSC to the Recycle Center for recycling.
Thanks OP. For my daughter's busted SD800-IS I was offered a refurb G9 for $250. Other things they offered was SD850 IS $150 and the XT for $275. No interest in the latter, I am still thinking about the former. I asked if there is an expiration date on the offer and was told that there is not
csizzlin said: does it do any good to eBay one of these cameras and then calling them?
CZConsidering the only decent deals so far are for fairly decent cameras, and even then aren't massive, probably just not worth it. I am half way tempted to scam a serial number and see what offering a digital rebel would get though.
Though actually a known problem with some of the canon digital cameras http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=226&modelid=11154 is that the serial number wears off, so you could see what you could get without having the camera yet, but I am just too lazy.
Ed: actually since the info is in the exif you can go to flickr search by camera select a camera of the sort you were thinking, and click more properties on one of the images (may take a few tries find one that displays exif). Then you would at leaat know if it was worth it... but far far too much work for little old me
those who want to trade in old film cameras, please let me know. although canon does not want them. i may be able to offer to buy from you for the trade in price. you know what a good guy i am, always willing to help anyone in need.
I called in and they are offering same deal as OP ('saferisk'). I am getting "Rebel XT 8MP Digital SLR" for my "Canon PowerShot SD110 3MP Digital Elph with 2x Optical Zoom" 4 year old camera. Thanks 'saferisk'.
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