Canon loyalty program, return old camera, get refurbished Rebel XT for $275

Updated by tigger1 - P/S pdates 2012-1-11
Updated by TKE96 - P/S pdates 2011-10-19
Updated by FreeToFly - DSLR updates 2011-08-25
Updated by bubbla - updated DSLR prices and models 6/4/2011 (prices valid as of 7/18/2011)
Updated by HitLines - added inventory link 4/27/2011
Updated by ScottLee77 - updated prices 4/20/2011
Updated by yehforvina - added SD600 trade in options 9/29/10
Updated by fwlogue - four easy steps and price update 9/17/2009
Updated by Shadow6934 - DSLR price update 2010-01-13
Updated by JesseKnows - updated prices

Customer Loyalty Program's direct number is 866-443-8002 , option 2 for digital camera upgrades.

Also see excerpt of Canon Order Confirmation at the bottom of this summary.

In-stock orders cannot be modified or canceled! That said, here are the four easy steps:

1) Specify that you have a broken Canon XYZ camera and would like to know what the loyalty upgrade options are. They will try to transfer you to a technician, but you can tell them you just want to know the prices first and the rep can give them to you.

2) Once you are ready, call again. This time, you will get transfered to a technician, who will ask you to desribe the issues. They would verify that 1) it's broken* and 2) it's out of warranty (just say you've had it for a over a year). Then, he would ask for the broken camera's serial number, your name, phone, address and email.

(*TIP: if you specify water damage, e.g., it won't turn on after it got wet, they will accept it as broken for sure)

3) The technician will give you the prices as well, then transfer you back to the loyalty program rep, who will take your name, phone, address again as well as your credit card. You will get the order number.

See "Canon Loyalty Trade-In Prices" for recent quotes on trade-in prices

4) Canon will ship you the replacement camera with FedEx signature required, along with a prepaid FedEx label and a box for you to ship your broken camera to them. You must ship it to them within 10 business days to avoid unreturned product fee. You only need to ship the camera body, so you can keep all accesories (batteries, charger, straps, etc.).

Canon Loyalty Trade-In Prices:

Note that unlike in the past, there is no known restriction on eligibility for replacement model based on the broken camera model. All prices include 2-Day Shipping. Don't forget to add applicable taxes to each of the prices below:

Point and Shoot:
A490 - $49 (2011-12-19)
A3000 - $72.44 (2011-10-19)
A1100IS - $72.00
SD1200IS - $86.40
SX120 - $119.13
SD980 - $131.34 (2011-10-19)
G11 - $259.99
SD1300 - $94.49 (2012-1-11)
SX30 - $300.99 (2011-10-19)
G12 - $349.99 (2012-1-11)

DSLRs:
Rebel XS - (only with 18-55mm lens) $320 (updated 6/4/2011)
Rebel XSI - (with or without 18-55mm lens) $400/$335 (updated 6/4/2011)
T1I - (with or without 18-55mm lens), $480/$416 (with 18-55mm Lens) (updated 6/4/2011)
T2I - (with or without 18-55mm lens), $512/$448 (with 18-55mm Lens) (updated 6/4/2011)
T3I - (with or without 18-55mm lens), $512/$576 (with 18-55mm Lens) (updated 1/5/2012)
50D - (with or without 28-135 lens), $665/$563 (with Lens) (updated 6/4/2011)
60D - (with or without 18-135 lens), $831/$640 (with Lens) (updated 8/25/2011)
7D - (only without lens), $1087 (updated 6/4/2011)

Inventory changes daily, check Canon's site for current stock (or call).

Videocameras older than 2001 are also not in the program.

NOTE: Cameras with a particular CCD problem qualify for free shipping (and free repair/replacement). (Link has been updated; now shows the list of concluded or soon-to-be-concluded model eligibility.)

(If the above link doesn't work, try this one for a list of all Canon Product Advisories.)

Affected Models:
Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
Digital Cameras: A60, A70, A75, A300, A310, S230, SD100, SD110, A40, A80, A85, A95, S1 IS, S60, S200, S330, S400, S410, S500

Note: Free CCD repair for the S230 ended July 31, 2010. Free CCD repair for the A40, S200, and S330 ended March 31, 2010. A60 to end 3/31/2011, A70 and S400 to end 2/28/2011.

NOTE: The Powershot SD200, SD300, SD400, or SD500 with a cracked or broken LCD may also qualify for free repair. You pay shipping to the factory repair center on this offer, and you can only take advantage of it once. It ends August 31, 2010. Details are at the end of the Warranty page for the affected models (for example, the SD300).

Here are some interesting links for Canon hacks.

• Article: Turn your Point and Shoot Camera into a Super Camera
  
• Canon Cameras which can be hacked with CHDK program - unlock features which are not available with factory settings.

Excerpt of Canon Order Confirmation Email to fwlogue, 9/17/2009
canonloyaltyprogram at cits.canon.com said:
Thank you for taking advantage of Canon's Loyalty Program.

We are pleased to confirm the placement of your order and to inform you that your order will be shipped by Federal Express.
Please note that an adult signature is required for delivery.

Your Loyalty Program package will include a prepaid shipping label to assist you in returning your original unit to Canon.*
Upon receipt of your Loyalty Program package:

Securely package the original unit in the box provided.
Affix the prepaid label addressed to Canon.
Take the package to any Federal Express pick-up location.
You may keep all original accessories, such as your memory card and battery.

Your original unit must be returned to Canon within 10 business days of the date you receive the replacement unit to avoid an unreturned product fee that is equal to the purchase price of the replacement camera.*

Once the Loyalty Program process has been completed, your original unit will no longer be available.
If you have any questions regarding your order, don't hesitate to call us at 1-866-443-8002.

* NOTE: If your original unit is currently with the Factory Service Center (FSC), your original unit will be forwarded by the FSC to the Recycle Center for recycling.