YMMV AT&T Existing customer offered DSL Elite $17.5/mo for 6 months which beats Comcast $20 6mbps promotion

I have been paying $25/mo for AT&T DSL Express (1.5mbps). Comcast is offering 6mbps cable Internet service for $20/mo for the first 6 months only from its retailers, expiring end of September. Being an existing AT&T DSL customer, I tried to price match.

Today I called AT&T at 1-800-288-2020 (national Internet support #) and told them that Comcast is offering 6mbps cable Internet service for $20/mo but did not mention it's only good for 6 months; the first CSR offered a $50 visa card if I upgrade to the Elite service (6 mbps) for $35/mo regular price, but I declined.

Then they connected me to the second CSR who offered the Elite service for $17.5/mo for 6 months which beats the Comcast 6-month promotion offer. I took this offer for now.

It appears that the second CSR is well aware of my local Internet service competitor's promotion offer even though Comcast does not offer the $20/mo deal directly on their website any more.

After the first 6 months, I called the retention center again and received another 6-month for the same half-price.

Comcast also offers FAR cable modem, and depending on when you sign up, a $100 or $150 cash rebate incentive. Although there are mixed reviews on whether the $100 rebate will actually arrive. I signed up a few weeks ago, and will need to wait several months to see if it does.

Thanks OP

Called AT & T---1-800-288-2020

Talked to 1st operator..no nelp

She connected me with their retention dept

We cuurntly have 6meg (elite service) and are paying 29.99/month

She offered me it for 17.95 month for a year, also lowered my phone bill $5 a month.
So for us it was a savings of almost $18 per month

EDIT to add. All you have to do is make it sound like you are going to cancel...they want you as a customer and will try to keep you. IF you have no success with the first person you talk to, then ask to talk to someone in retention

ahmao said: the speed of comcast is far more higher than att DSLIsn't that a sweeping statement? FYKI, cable internet is shared bandwidth, DSL is dedicated. What you say is true "under standard test conditions". More users = Slower cable internet. IMHO, whoever gives me the best deal money wise will get my business, period.

Just got a flyer in the mail. $21.99 a month for Verizon high speed + first 6 months free, so its like $12 month for a year. Free modem with free shipping. 877-404-2833 or verizon.com/fast45

$150 - $120 ($20/mo for 6 mo) - $0 (FAR modem) = get paid $30 for 6 month trial peroid. is that worth it?

Paul46217 said: I had Comcast Internet and Cable "service" for over three years in two different brand new communities. It is faster than dial up and no doubt some broadband, but it is far from the "faster than DSL" that they advertise on TV and in other media.

In my three plus years of Comcast, the cable modem (furnished by Comcast) required a REBOOT AT LEAST ONCE A MONTH, service by a technical support specialist (and me waiting on a phone line for an hour or more) every three months on average; outages of 1 day or more on average about every 6 months and an on-site visit by a technician about every 6 months. Finally, I had enough. I moved to AT&T U-Verse about 3 months ago, so far no interruptions no support required, no on hold for an hour or more and service that is on the order of several times faster than Comcast ever was. And yes they are both "rated" at 6 Mbps, but the Comcast line is shared by everyone on a switch and so your speed gets slower during busy times. AT&T is dedicated and the 6 Mbps is all mine, not shared, no slowdowns, MUCH FASTER!

Just my experience, yours could vary but I would not go back to Comcast unless it was one heck of a deal on both TV and Internet and then they would have to pay me!

i am currently on ATT's pro service until sometimes in March 09 I think. I wonder if I can get in the elite for 20. I am paying like 25 for month when I sign up for 1 year. how can I get 20 for the elite.

billybabe3883 said: Thanks OP

Called AT & T---1-800-288-2020

Talked to 1st operator..no nelp

She connected me with their retention dept

We cuurntly have 6meg (elite service) and are paying 29.99/month

She offered me it for 17.95 month for a year, also lowered my phone bill $5 a month.
So for us it was a savings of almost $18 per month

EDIT to add. All you have to do is make it sound like you are going to cancel...they want you as a customer and will try to keep you. IF you have no success with the first person you talk to, then ask to talk to someone in retention

I pay 29.99 for RoadRunner Turbo 20mbs down when I threatened to cancel for Fios in Manhattan....

I guess att might have some type of rating system. I have contacted them several time over last several months to ask for upgrade my basic dsl, they said the basic is only thing I can heave. I know my neighbors are using faster speed from att. And they argue the number of slot for faster speed is limited and they can't provide it to me. I tried several times threatening to cancel, it seemed every time they were happy to do that for me! I only do web surfing, so I am not heavy user.

got PRO for 50% off for 6mo and measured local at $5.83/mo. going to have T-Mobile at home and a landline for a total of $16 which is cheaper than what i was paying before. had express for $20 before. 2 lines worked out better for me as i have such needs.

timewarner sales guy lied and said he could match and waited a week to say he couldn't while my move planning is underway. so suck this roadrunner! i'm going to ignore you for another 6 months.

Thanks OP!!!

I was currently paying $30.00 for PRO speed. Called ATT told them I wanted to cancel, when they asked me why, I told them about the Comcast offer. They initially offered to give me the PRO speed for $14.95, but I asked if there were any offers for the ELITE speed and it was offered to me for $17.50. Not only is my bill going to be cheaper, but I'm also getting faster internet!!!

Sounds like a great deal if you can get it, however I'm content with my $10 a month forever at&t basic DSL.

Thanks OP, I called the 800 and got DSL Pro for 1/2 price which is $15 per month for 6 months. After 6 months, I can call back to downgrade or get other promo offers. I was on basic for $10 a month but the price goes to 19.95 on 10/22/08 if I did nothing.

My first offer was to get basic for 14.95 (without contract). Funny, how you have to call and haggle for everything.

Does anyone know how the Free Wi-Fi access works?

Please clarify - are any of the offers for Dry Loop customers, or do you all have land lines with ATT?

Just got the Elite for $17.95 / month... (6 months) So still working. Saved me a bunch of money OP, so thanks!

Vetterin said: Sounds like a great deal if you can get it, however I'm content with my $10 a month forever at&t basic DSL.

I have the same exact dsl plan as you, I would like to know if the $10 dsl is a fixed price or if it will increase after the end of 2009? If the rate will increase (which is what i thought would happen) I hope i can talk my way into getting this faster speed for $17.50

hmm, I just activated AT&T DSL pro service last week for $30/month. (I'm supposed to receive a $125 check for switching to DSL from cable internet.) Would these new retentation promotions work for someone like me who's just recently signed up for DSL service?

Called to cancel. CSR said originally it's normally $35 for Elite, special now for $30/6 months and 1st month free.

Ha! I said no thanks, are you sure you are not offering the $17.50 deal? CSR said she would check w/her mgr.

BAM. $30 off and $17.50/6 months for Elite.

Thank you OP.

freeyellow2000 said: Just got off the phone with ATT

Called AT & T---1-800-288-2020

Talked to 1st operator..about billing issues (make too much than I am supposed to) ....she was absolute no help wasted 15 min.

She connected me with their retention dept (Cindy)

I have 3meg (pro service) was paying 24.99/month but they billed me for $30.00

I did mention Comcast promo of $20 month for internet and she claims she couldn't match the offer. She later offered me 50% discount for the 6 month (no contract...She says that the current promo as of 10-08-08 is 50% off internet plan.

It is appear that only Retention has the ability to get similar/comparable deal to match there competitors.

She advised me that to call in 5 months later (depending on your billing cycle) to see if there is promo going on.

Just make it should like your going to cancel which is the reason why I mention the Comcast offer in the first place.

50% off $35/month for elite does make $17.50/month....

budster said: hmm, I just activated AT&T DSL pro service last week for $30/month. (I'm supposed to receive a $125 check for switching to DSL from cable internet.) Would these new retentation promotions work for someone like me who's just recently signed up for DSL service?
Same question, I just activated Pro package for $30/month, with the promotion
1. $100 Cash Back
2. $50 reward
3. $79.99 rebate for gateway modem.
Would I be able to get the ELITE speed with $17.50 for 6 months, then go back to PRO after 6 month?
Or Get ELITE speed with $17.50 for 6 months and get addition $20 more for upgrade?
Or just get the PRO for $14.95 for 6 months?

Am existing customer that was on a discounted plan for 6 months. Called after it expired and they said customers could only use one promotion a year and the most she could do was a $5 monthly credit. I successfully cancelled, with a delayed disconnect in three weeks. Looking for a good priced comcast deal or will use my Clear iSpot until one comes up.