rated:
posted: Sep. 28, 2008 @ 7:52p
Lilricky said:Starrx05 said:The rule says once you present your pickup email confirmation to cashier, they must have it ready within 24min. Complain to manager to get it, if you still can, call 800# right at the store. I got a GC this way mailed to me.
Incorrect, from the website:
"Q: Does the 24-minute guarantee include any wait time in line?
A: We try and manage the time a customer waits in line so it will not have an impact on your visit, but the guarantee is that the product will be ready to pick up 24 minutes from the timestamp on your order confirmation email."
Its 24 minutes from the time on the confirmation email, not from the time you give the email to the cashier/clerk.
Still not 100% correct. They screw the rules up just to make this hard as hell to get.
The policy in the store states that "time spent standing in line does not count towards the 24 mins". This line shouldn't even exist since the website says its 24 mins from the timestamp on the order confirmation email. Obviously, they are making it hard to impossible to get a GC.
When I spent those 2 hours waiting on my GC, the CSR said they were reviewing the security tape to see what time I entered the store. That shouldn't even matter!!
Message edited by: Bmr4life on 2008-09-28 19:54:00 CDT