rated:
posted: Oct. 3, 2008 @ 9:33a
couldn't get the 2nd price match, bump anyway:
Initial Question/Comment: Hi, I ordered a hard drive on Tuesday and now it is listed on Staples.com for $15.00 less.
10:06:40 AM StaplesCSR
Thanks for waiting, you paid $59.99 for the Maxtor you ordered.
10:09:14 AM Me
I originally paid $64.99, then received a $5.00 credit earlier this week, and now the price has dropped again, by $10.00 more, to $49.99
10:10:05 AM StaplesCSR
I understand, however, you have a $25 off $75 coupon. And if I lower the price, the coupon will not be valid.
10:11:47 AM Me
I understand somewhat, how about issuing a gift card for the difference ($10.00) since if I had waited to buy the drive today I would have been able to purchase more items at Staples?
10:12:35 AM StaplesCSR
Correct, but at the same time, you would not have been allowed to apply the $25 off $75 coupon.
10:13:25 AM Me
Sure I would, I'd just add $10+ more of Staples products to my order
10:14:10 AM StaplesCSR
If you would like me to price match this I can, however, the $25 coupon will be taken off the order and charged back to you.
10:14:42 AM Me
?? so you're offering to bill me $10.00?
10:15:15 AM StaplesCSR
No.
10:15:34 AM Me
then I'm confused
10:16:39 AM Me
receiving a credit for the price drop wasn't a problem earlier this week. why is it a problem now?
10:17:00 AM StaplesCSR
In order to use multiple coupons, you have to meet the required total. If I price match this again, you would not meet requirements. The order before coupons and instant savings was $90.47, then the coupons, etc, took off $40.00. Making your total $54.00.
10:19:23 AM Me
receiving a credit for the price drop wasn't a problem earlier this week. why is it a problem now?
10:19:55 AM StaplesCSR
Honestly, the first price match was done in error.
10:22:20 AM Me
the first price match made me happy!
10:23:01 AM StaplesCSR
I have spoken with a Supervisor regarding this, and I am unable to price match. Is there anything else?
10:23:56 AM Me
understood, not a problem, have a nice day 