rigaway said:
I had similar problem. I placed an order during their Frieds & Family sale, it was 12:35am pacific time zone. So, it was well within their advertised 6pm-6am no matter how you fudge it.

At any rate, called them on the Monday morning and the rep said a credit refund should occur 24-72 hrs. Today is already Friday but no refund yet.

Therefore, I called again today and the first two reps said the computer system is down. The third rep, whose name is John (POS), put me on hold for 15 minutes and then just hang up the phone. Finally reached another rep and said the credit refund will take another 3 days to complete.

Let's keep my fingers cross this time. Sears has all the right stuff but just bunch of lazy morons working.....

Count me in. My Samsung W/D order placed on 11/16 @ 6:30PM was cancelled without any reason.
Never received confirmation email from Sears.com then called on 11/17, CS said everything was fine and I should have confirmation within 24 hrs and price adjustment of $899.99 has been requested. Nothing came but online order status showed completed so I called yesterday to check my delivery schedule. Guess what? The CS lady said the order was cancelled due to customer's request which I never did. Called again and sent email to sear.com then they answered it was cancelled due to OUT OF STOCK. How can this happen??

sk99 said:
Count me in. My Samsung W/D order placed on 11/16 @ 6:30PM was cancelled without any reason.
Never received confirmation email from Sears.com then called on 11/17, CS said everything was fine and I should have confirmation within 24 hrs and price adjustment of $899.99 has been requested. Nothing came but online order status showed completed so I called yesterday to check my delivery schedule. Guess what? The CS lady said the order was cancelled due to customer's request which I never did. Called again and sent email to sear.com then they answered it was cancelled due to OUT OF STOCK. How can this happen??
If you can wait until Black Friday it will be $599.99

mountv said:sk99 said:
Count me in. My Samsung W/D order placed on 11/16 @ 6:30PM was cancelled without any reason.
Never received confirmation email from Sears.com then called on 11/17, CS said everything was fine and I should have confirmation within 24 hrs and price adjustment of $899.99 has been requested. Nothing came but online order status showed completed so I called yesterday to check my delivery schedule. Guess what? The CS lady said the order was cancelled due to customer's request which I never did. Called again and sent email to sear.com then they answered it was cancelled due to OUT OF STOCK. How can this happen??
If you can wait until Black Friday it will be $599.99

The same Samsung W/D on BF is $599.99? anyone confirm this?

JeferyKuan said:No, it's the Kenmore pair for $599 on BF.

Thanks - I've read the ad 10 times and thought I needed to find the thread on $9.99 glasses

I purchased a panasonic hdtv at Sears a month ago. The tv went on sale a week later for $200 less. I returned to the store and was refunded the 200 and an additional 10% ($20). Although, I don't think he would have given me the additional 10% if I hadn't asked.

I just got an email saying that my samsung washer and dryer wouldn't be available until Feb 2009, and that they would subsitute the kenmore pair, if I wanted them. Anyone else have a similar situation?

I called Sears and they told me the Samsung W/D would be delivered on 1/15/09

I went to the store over the weekend and talked to the store manager. He said that Sears.com is not same as in store, he can't give me any adjustment. So I called the Sears.com to cancel my order. Rep said would take 5 bussiness days. My lesson, no more their online order.

rigaway said:swtu68 said:I’ve very bad experience with Sears.com for this promo. Their website software had error, but the customer service from Sears.com would not honor their mistake to give me the adjustment.

I was trying to buy Kenmore Water Softener. The email ad said that online promo is from 6pm to 6am (Sun night to Mon morning), so I waited till my kids went to sleep, then I can take my time to do the shopping.

Around 10:30 pm, I’ve searched this Kenmore WS ($599.99), it listed in red text ‘saving $120.00’ (20% off), but when I checked out, it only showed 10% off ($60.). I was thinking their website has an error, but I had a stupid thinking at that time that I believe Sears.com will honor their online error. So I went ahead to place the order and planning to call Sears.com on Mon. morning.

I woke up early on Mon. morning to call their online customer service and tried to get the adjustment. First the rep said that I should not get the 10% discount because that is for Sears employee. Then I explain I got your email for this promo, which is for ‘family and friends’, and asked where it said that is for Sears employee? Finally, she said I’ll get email in 24 hrs to 48 hrs to resolve.

I called Wed. again, the rep said it will take 3 to 5 days to get resolve. I asked why this need to take so long, I asked to talk to her supervisor. The rep told me to hold and I wait for 5 min, the rep came back and said it will take 3 to 5 days.

I asked I want to talk to your supervisor, at the beginning, she kept repeating that it will take 3 to 5 days according to her supervisor. I kept asking why I can’t talk to your supervisor, and then I insisted. Finally, I had hold for 20 mins to talk to the supervisor.
The supervisor was very mean and rude. She did not listen the problem is and did not do any compromise; she just said you go to store to get the differences because I asked for store pick up. Then she hung up the phone.

I had the screenshots when I placed order, and I had the order confirmation email. If they don’t honor, I will cancel the order.

Be very careful when making online order from Sears.com. And also customer service from Sears.com are very very bad.

I had similar problem. I placed an order during their Frieds & Family sale, it was 12:35am pacific time zone. So, it was well within their advertised 6pm-6am no matter how you fudge it.

At any rate, called them on the Monday morning and the rep said a credit refund should occur 24-72 hrs. Today is already Friday but no refund yet.

Therefore, I called again today and the first two reps said the computer system is down. The third rep, whose name is John (POS), put me on hold for 15 minutes and then just hang up the phone. Finally reached another rep and said the credit refund will take another 3 days to complete.

Let's keep my fingers cross this time. Sears has all the right stuff but just bunch of lazy morons working.....