Road Runner - Dropped 10 bucks off high speed bill with a call :)

funny....I have TWC roadrunner 7 MBPS (standard)

In my area they had a promo for 6 months for 29.99, than it goes to 44.95
My 6 months was up about 2 months ago so I was paying 44.95...I decided that was too much to pay, so I was going to go to a lower my service.

I called and they gave me two options for my area. RoadRunner Lite & RoadRunner 2.0

Light was 24.95 & Roadrunner 2.0 is 29.95.

I said I'd think about the prices and call back. About an hour goes by and I called back because I decided to go with RoadRunner 2.0

When I asked to be downgraded to 2.0 the operator asked me WHY I would I wanted to drop the 44.95 plan. I said it was too much and that I'm hardly using the internet so their's no need for me to pay the extra prices. She than followed up asking me if would I stay with my 44.95 service is she could drop 10 dollars a month, I asked if I had to make a commitment and she said no....so in one simple call I dropped 10 dollars off my road runner bill. I'm now paying 34.95 (she said they can't change the price on my account for a year and that she would log it..I can cancel anytime.

So it's worth a shot if your an existing Customer to try and give them a call....worst case scenario they say no....if that's the case, call back and hope you get another operator. Worked for me...maybe it will work for some of you also!!!!

1-800-934-4181

A few months back when RR turned into a major chickens**t and removed newsgroups, I called and complained. They had used the excuse that "newsgroups just weren't used". Well, I used them, and I knew that the real reason they dropped them was that New York was getting ready to start suing internet providers because 68 of 90,000 newsgroups had kiddie porn (I'd rather see the kiddie port purveyors shot, personally). I called and griped, especially since RR gave 3rd party options for newsgroup suppliers that cost upwards of $20/month.

After a good gripe session or two, they dropped my overall Time-Warner bill by close to $30/month for 2 years.

So, if you used newsgroups, or can speak intelligently enough about them to gripe to RR about them, give it a shot.

I did the same with Charter a few days ago. My promo ended and went up to $60/month. A 5 minute call took it to $40/month.

Last time I called to bluff and cancel, they adjusted my account right away. I didn't have to wait 6 months. I have TWC cable and internet.

Digital cable w/DVR receiver, showtime free for 1 year, 2nd digital tier free for 6 months, RR standard (6 mpbs) $66.50/month + taxes

This isn't a deal. It's common business practice for subscriber-based services. Not mention, it's incredibly YMMV. I did sometyhing very similar with my Sprint cell phone bill. This is a thread better saved for the discussion forums.

T0mmyBoy said: A few months back when RR turned into a major chickens**t and removed newsgroups, I called and complained. They had used the excuse that "newsgroups just weren't used". Well, I used them, and I knew that the real reason they dropped them was that New York was getting ready to start suing internet providers because 68 of 90,000 newsgroups had kiddie porn (I'd rather see the kiddie port purveyors shot, personally). I called and griped, especially since RR gave 3rd party options for newsgroup suppliers that cost upwards of $20/month.

After a good gripe session or two, they dropped my overall Time-Warner bill by close to $30/month for 2 years.

So, if you used newsgroups, or can speak intelligently enough about them to gripe to RR about them, give it a shot.

i've tried that, and also tried to threaten to cancel my RR but the lady didnt seem like she cared. so i got angry and canceled it. my bro reactivated it under his name for 30/month, for a year only tho.

to me, *this msg for you RR* if you guys are trying to make/keep customers, it would be nice to show them a little respect after all i've been with them for 10+ years. they didnt really care about anything, just cancel and that was that. you wont be in business that long if thats the attitude you're teaching your workers.

hunter2010 said: can i get internet without regular service cable?? Yes.

hunter2010 said: can i get internet without regular service cable??

Yep and around here (western NY) they charge more for it that way.

i just tried to get 7mbps for $29.99 in mid OHIO with no luck. She asked me where i saw it advertised and tried to look it up and found nothing. I did have RR turbo but moneys tight and i decreased to 2mbps. How are you guys getting the 7mbps for $29.99?

FYI most companies will bend over backwards to keep you as a client if you "decide" to cancel.

I have Cox cable for both cable and internet. I called them and told them that I would like to cancel their services. They asked why, I told them that with the economy being what it was i felt i was paying too much and could save money with different carriers for both internet and tv service. The rep then cut my current bill by more than 30% for 3 months and 20% for the next year.

Try it. Call your company and tell them that you're interested in canceling your service and ask what you need to do in order to do this. When they ask why, just say you feel you could save money by going with different carriers in the area. See what they offer you. If they offer nothing then you're no worse off than you are now.

Ask them for details on canceling your service... for example.. if you have a cable box ask where you need to return it to, or if somebody has to be scheduled to come turn it off since you had to have somebody come out to turn it on. If they ask if you want to turn it off now tell them you need to call DTV first to schedual installation and you'll get back to them to make sure you don't have any serious interuptions in your service. That almost always does it... if they don't say anything.. *shrug* go with dtv anyways they apparently don't value as a customer enough :-p

Just a note, usually when you say you are going to switch to DSL or another provider they just recommend going for the lower bandwidth cheaper RR service. That's their way to offer you a lower monthly fee but it sacrifices the connection speed.