T-Mobile FREE MyFaves add-on for a VERY Limited Time-YMMV

Credit for Volk123 from SD

I just called T-Mobile to check something on my account. I was about to hang up when I got what I was calling for until the nice Customer Care rep called and asked if I would be interested in adding on MyFaves FOR FREE!

I asked what the catch was. She said there is no catch. She would be able to add on MyFaves to my account for free, and all they ask for is a 1 year agreement. I'm thinking, I just signed up for for the G1, so 1 year isn't a big deal. It actually wouldn't add to my contract.

I was afraid it would mess up my corporate discount, grandfathered plan and features, but they were all untouched. I even asked if anything would be changed. Her reply was that the only thing that is different, is the addition of the Myfaves Add-on.

Sweet! Hope you guys get in on this. The customer care rep said this was a new but limited-time promotion. So if you want in, I would do it SOON!.

I just told the GF about this, and she got it without an contract extension (she's currently out of contract) so YMMV on contract extension or not.

_______________________________
THis deal is offer thru "custumer loyalty dept"...

1) Call Tmobile 611 from your handset or 1-877-453-1304 from any other phone, or go into a Corporate Owned Tmobile store.
2) Enter in your mobile number when prompted, and when the voice prompt asks you what you want to do, say either "cancel" or "retentions"
3) Tell the Retentions rep that you want to transfer to the "loyalty dept", if they ask why, tell them you was talking to the Loyalty rep and get cut off. When you get to the Loyalty rep, simply ask about the Myfave add on promotion
4) YMMV on a contract extension, when I did it yesterday, I had to agree to a 1 year contract extension. Others report being told a 2 year contract extension, some report not having to extend their contract at all.
According to the thread on howardforums, its rumored that this promotion is only good through the end of the month (January).
Also its been reported that going into a Corporate Store is the greatest way to get this added on without having to extend your contract.

fantastic - thanks, will call cs in the morning!

sc0rpio said: We are on the same family plan for several years now with unlimited mobile-to-mobile (within family + any t-mo number). Can MyFaves be added or will it completely replace mobile-to-mobile?

Looking at t-mo and comparing various plans it can be added on keeping unlimited mobile to mobile. Shows up as + $20 plan.

No go...Rep said 2yr deal. Oh well.

I had been following the SD thread, and it appeared that the majority of people could not swing this deal w/o an additional 1 to 2 year extension to their contracts. Guess it really depended on the CSR that you speak to. Good luck to everyone who calls.

carat said: called in.. and CSR said just for Individual line ONLY.. No family plan as she claimed.

Try again. Had to extend my contract, but got the deal. I now have:

- Family plan with 4 numbers
- Free MyFavs for all 4 lines (each line gets their own 5 Favs that they can change every month)
- $9.99 (instead of the 19.99 I was paying prior to this call) for unlimited family sms
- Unlimited Blackberry service on 3 of 4 numbe4rs
- Corporate discount.

I've been with tmo under the current name for 6 months, and they(customer care) told me I'm ineligible for transfer to customer loyalty because of it. Anyone in a similar situation?

sheena99 said: How did you get the 9.99 for the unlimited sms? I need to have that! And is the BB service still 19.99?

it was a promotional feature offered a while ago

Called and the deal was available however I was told I'd have to give up the 10% corporate discount I get (freelancers union anyone?) and it also "required a 2 year contract extension".

I did. 1000 any time + free nights & weekends w/corporate (freelancers union) discount. Now w/unlimited my faves.

Thanks! Just called and get all three lines added with my faves free! Since there is still one line with one more year contract I do not need to extend contract of any line!

Forgot to ask if I still keep my corporate discount. Don't know if I should call back to check or just wait until next bill. Anyway, this is great! My tips: keep saying your friend got it with only one year contract and let them get you to a specialist. Then you are all set!

Thanks OP, got this offer without any contract extension, currently I don't have any contract

NYCRule said: Thanks OP, got this offer without any contract extension, currently I don't have any contract

this is nice.. i just called and they want 1 year extension and i'm not tied to any contract.. i've been with them for 7 years and have 5 lines on my family plan.. still thinking about it..

ty op! they made me sign up for 2 years though.

I'm going to try calling and see if I can get it added. I don't ever use more than 1/2 the minutes on my grandfathered $49.99 FT plan but free MyFaves can't hurt! I've been with them since 2001 and the last time I talked to retentions was when I told them either exchange my BB for a refurb'd one [it was under warranty but PDA support decided more troubleshooting needed to be done, and this was after three weeks!] or I'm leaving. The retentions rep didn't just exchange my BB, she sent me a brand new one for free with no contract extension and said to keep the old one for the accessories and what not.

Anyway, she specifically mentioned that she does NOT like when people call in just to ask for free stuff. So -- don't be so blatant about it, and also remember that everytime you call in the rep has to note your account as to what was discussed. If you lie to them about what the last rep told you, they'll know!

Thank you OP, just called and got myself myfav upgrade, and no contract extension.
P.S. I'm also on a family plan, so it will work for family plans too.
P.P.S. only my phone was about to end contract. The other 3 numbers contract ends in 2010. So trying to scare them about cancelling wasn't the biggest factor, i think it was more of me being with them for over 5 years maybe?? In other words it made still work with people who still have a brand new 2 year contract.

Oh forgot i was also able to keep my corporate discount too. GREEN for OP
Good luck all

I just called 611. A guy from cancellation dept first told me there's no such thing called loyalty dept, but he was able to get someone called Chris on the phone to help me after I insisted.

Chris told me that there's indeed free myFave, but it's not compatible with my account because I have corp discount from Free Lancer Union. However, he was kind enough to give me $6.99 mobile2mobile for free for a year.

i just called right now, i talked to a customer rep, I told them I saw on an online fourm that you guys are offering free myfaves add on, he said yes its something very new, and he added it for me...they did not take off my government discount, but yes there is a contract extension.by the way you dont need to talk to customer loyalty

Got it with a one year renewal today. Yesterday it was a two year renewal or nothing. Looks like if you've been a long time customer they're willing to forgo the contract (rare) or reduce it to a one year renewal like I got. I'm happy!

Thanks OP!
I called last night and got the deal on my $49 family plan on 3 lines with only 1 yr contract. we already had 1 1/2 yr left on one of the lines. Then she also said if we do 2yr contract we can upgrade any or all phones to Blackberry Curve for $79 each!!! I researched and noticed that the Curve is actually a $450 phone and for upgrades it costs $370. We always wanted full keypad data phones for SMS and this one also includes wifi which can be used with any hotspot and no data plan. So I called tonight and ordered three for the 3 lines. Even if we don't use them we can eBay or craiglist them for much more than $79. They said that this was a customer loyalty offer. I went to retention department both times.
Just FYI.

MikeDaddy said: Can anyone verify whether the free myfaves can be added to a family plan that has a corporate discount? It seems like it cannot, and T-Mo told me so, but I just wanted to check to see if anyone was able to get it added. I get a 15% discount through my school.

I got it.Try hard.