I called ooma customer support and costco. The $50 eventually magically appeared in my account. I have been a Vonage subscriber for YEARS and I am VERY HAPPY with ooma. I am very impressed by the quality of the service -- customer support was very supportive -- and their device, with the scout just rocks. Highly recommended.

If you cut landline with ATT and only use their naked DSL, your internet prices goes up $10. So payback for Ooma just doubled because phone line just cost me $20.

This is what costco's website says about their refund policy
"Merchandise: We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones."

For ooma specifically, costco says:
"Costco.com products can be returned to any of our more than 500 Costco warehouses worldwide."

So, I believe ooma can be returned anytime for a full refund.

just wondering for people that have ported their numbers...

do i port my number first (calling ooma), then wait until its ready, then cancel my Verizon landline?

or can i call verizon and tell them im porting my number and canceling my service? when should i let them know im leaving them?

thanks for any replies!

also, how long does ooma take to port number?

Port your number first (calling ooma), then wait until its ready, then cancel your Verizon landline.

It took 3 weeks for me.

Does it come with second line like feature? When one person is receiving the phone and another person from different instrument can make another call. Is this a standard feature.

They still have them available at our local Costco. There is no sticker on the box. One thing I did notice is you'll get socked with a $12 USF/recovery fee on the second and subsequent years.

It's on the side of the box.

The $50 international credit has to be used within 90 days.
That's about the only thing I'm not sure I'd take advantage of. Otherwise this really does seem like a good deal.
I don't know enough about the Telo that's supposed to be coming out, but other than looking snazzy, what's the benefit of waiting?

GPDMAJ said:I was seriously considering getting the Ooma from Costco unitl I found there was an $11.75/year recovery fee. Here's their Rates where it is listed. It only applies to those purchased at Costco (B&M or Online). I talked with an Ooma CSR and she confirmed this.

You might be mistakan about online purchase - from your link, $11.75/year fee applies only to "Costco Warehouse store (Hub only) customers", and, as was confirmed by some, there is a sticker on those boxes describing this fee. The boxes ordered from costco.com are not 'hub only' and do not have this sticker.