Word came down yesterday that starting July 27th, customers will start receiving snail mail notifications stating that effective September 1st T-Mobile is increasing their per minute overage charge. In an effort to better align with the competition as the email states, T-Mobile is attempting to ensure that customers receive the best value by notifying them if they are on a plan that is not in line with their usage. We are still trying to clarify what customers means, though we told it means all postpaid, nongovernmental, non flex-pay users but we’re waiting for clarification.
The answer to the question at least some of you have already started asking yourself is yes, T-Mobile is stating customers affected by this change can leave ETF free. Though again, we emphasize details are still coming forward and we can’t saying anything concrete until we learn more.
* FlexPay and Business/Government specific rate plans are not impacted by this change. * Overage for Single Line rate plans under $59.99 will increase to $0.45. All other Single Line rate plans will increase to $0.40. * Overage for pooling rate plans under $89.99 will increase to $0.45. All other pooling rate plans will increase to $0.40 * The average increase for customers who have usage charges is expected to be $3.34. Certain customers affected by this rate change will be notified via direct mail beginning July 27 and will be able to cancel their contracts without incurring Early Termination Fees.
I personally haven't tried it, I got the info from Tmonews.com
ENJOY
Message edited by: alvinmathew88 on 2009-07-28 10:14:18 CDT
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For those of you who got shot down by CSR (for not going over your minutes:
I called this morning to cancel my contract. I just wanted to see what they would say or offer me. I have been a loyal Tmob customer for at least six years and I am mostly happy with the rates and the service I have gotten. But, I think it's only fair to ask for some kind of compensation if they want to change the terms of my contract with them. I am on a family plan with four lines and home phone service as well. I have not come close to going over our minutes in at least six months so I was a little doubtful that they would do anything for me. When I told the rep that I wanted to cancel, she first told me that I would have to pay the ETF, but i protested politely that they were changing the terms so I shouldn't have to pay. She then switched me over to another rep. who told me that i had not gone over my minutes in a long time. I told her that I was concerned that I might go over in the future and that i didn't want to have to pay the higher rate. She offered me 1200 minutes extra that would be valid for two years. She said that if any of the lines in my service went over, the 1200 minutes would help to cover any overages. I agreed to that. I guess I could have held out for more, but I didn't want to look a gift horse in the mouth and I thought that what she offered me was fair.
Message edited by: alvinmathew88 on 2009-08-08 00:36:53 CDT
longdennis said:i wonder if i can still keep my phone number after i cancel my T-Mobile contract? since i love my phone#. If you port out to another carrier, then you would keep your old phone number, but if you just cancel w/o porting, you would lose it.
What if you still want the service but don't want to be tied to a cotract your in now. Can you get out of the contract and keep the service under no contract?
Shuttle said:What if you still want the service but don't want to be tied to a cotract your in now. Can you get out of the contract and keep the service under no contract? I don't think that's possible. Unless you do pre-paid.
xxazndimsumxx said:longdennis said:i wonder if i can still keep my phone number after i cancel my T-Mobile contract? since i love my phone#. If you port out to another carrier, then you would keep your old phone number, but if you just cancel w/o porting, you would lose it.thank you, i think i better no cancel it.
Quatrix , A contract is an agreement between two parties. If they change the terms of the agreement, and you do not agree you always have the legal right to void it in the USA.
Message edited by: smeagle on 2009-07-28 14:41:27 CDT
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