Praise be to Lord Delmar at ppcgeeks. It seems that Sprint is allowing unhappy Touch Pro users to exchange for the Touch Pro2, among other devices, due to multiple defects on the Touch Pro. Due to many MANY returns of Touch Pros, Sprint is asking their dealers to direct customers who come in with a broken TP to a new device.
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Sprint Advance Exchange still only offers a replacement Touch Pro. Apparently, you will only get offered a Touch Pro 2 if you visit a store and show to their satisfaction that the unit is not repairable.
Message edited by: lgmayka on 2009-10-08 19:26:40 CDT
I've got an HTC PPC9800 sitting around the house that I used on Alltel before I got my iPhone, and that phone has made me swear off HTC and Windows Mobile forever. It's going to take a lot to get me to buy one of their phones again. Buggy as all hell from the get go. I felt like an Alpha Tester the entire 2-years of my contract...
My phone occasionally overheats after a night of charging, and locks up. If I can trigger that, I can probably bring the phone into a store (still locked up) and get a Touch Pro 2.
craaap I just got my touch pro replaced under warranty. Hopefully I can coax the keyboard to not work again on this one to swap up before the 1 year is up in november.
Much better then the HTC Snap they were offering last week... A little bummed I just got my touch pro replaced for a Blackberry Tour. I'm shocked how much I like it though, and am debating if I want to complain and get the tp2.
Some buzzwords for replacement: Overheats on long phone calls and powers off even while plugged in to the wall. Locks up overnight while charging Missed calls due to screen refresh issues (especially while texting) Missed alarms Poor keyboard and many more...
Message edited by: Superx337 on 2009-10-08 22:02:43 CDT
I'm on my second TP, just got it a month ago, replaced under warranty. Do I have new 1 year warranty on the replacement, or the remainder of original warranty?
I've got the Touch Pro & it's working fine besides it freezing a couple times, nothing enough to need a new one yet... Anything I can say to act like the phone sucks to get a replacement Touch Pro 2?
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Apparently, you will only get offered a Touch Pro 2 if you visit a store and show to their satisfaction that the unit is not repairable.
