Hey fellow FWer's! I just received $10/month off my bill by adding my Verizon Wireless account to my Triple Play (found out from a VZ Rep on dsl reports). Not sure if this is available everywhere. I tried to add it through Steve the myfiosguy.com rep but he can only add the wireless part for new customers. He did say that next week the rebates go to $375 for triple.
edit: apparently I misheard the explanation and the rebate total is actually $375
Just called FIOS to renew my bundle for a year. I haggled a $5 monthly credit and a $15.99 monthly credit for a second DVR, then added my Verizon Wireless bill to the bundle (Quad Play) for an additional $14.99 monthly credit.
It's only available on the east coast for now (list of states on that page).
I signed up for it but it is only going ot be effective 12/10 for me because I am still in my $30/mo discount for the first 6 months. if I switched now I'd lose that $30 so it makes no sense at this point. I had to extend my contract but I am happy with FiOS so it's not a big deal. I upgraded to the $109.99 plan that gives me 35/25 and Showtime.
The rep suggested signing up now with the future date because it's possible they could pull the offer and not have it available for signing up in December. I can always change it if a better offer comes along before then.
BTW the title of this thread should be made clearer, or someone should start a new thread for current customers.
letmegoout
New Member
posted: Oct. 20, 2009 @ 6:30p
I negotiated a new 1 yr contract, 2 yr price lock with internet speed of 25/15 for their triple play.
Here are the credits I was able to get. $15 credit a month for life of merged fios and vz wireless accounts. $59.97 lump sum credit for multi room dvr (bottom of my most recent bill said to call for 3 months free of this) $5.99 credit a month for a year - just because? 90 days free HBO/SkinaMax free
In all, I break out even since I had a free multi room dvr box for a yr when I first signed up. The $15 + $5.99 credits wll cover it this year. They wouldn't budge on giving credit for a box straight out. I tried and called 3 times. TVI will never go back to cable. Their HD TV and menus just aren't the same.
Does anyone know how to get around having a box on all non-HD tvs? The free digital converter boxes don't work and qam tuners seem very expensive.
letmegoout said: Does anyone know how to get around having a box on all non-HD tvs? The free digital converter boxes don't work and qam tuners seem very expensive.FiOS is an all-digital system so you need a digital tuner on each set. I assume you mean the $40 digital converter boxes. Those are for over-the-air TV, not cable (surely you must have known this already).
You can get something they call a "digital adapter" from Verizon which is a dumb set-top box which costs $3.99 per month vs $5.99 for the normal STB.
I am going to have to check my bill and/or call Verizon again because I was told that the DVR credit was only for new DVR customers.
sthanit said: I wonder how trustworthy myfiosguy.com is.
Thanks They're a reseller who'll give you a small cut of their commission (in the form of a gift card) on top of a cable/phone company's promotional offer. If you're not the kind to negotiate, you'll come out ahead slightly with such a reseller. But I got a better deal by negotiating with Verizon directly than what the reseller could offer me.
sthanit
Senior Member
posted: Oct. 22, 2009 @ 8:35p
poohbie - Would you be able to share some negotiation tips?
poohbie said: sthanit said: I wonder how trustworthy myfiosguy.com is.
Thanks They're a reseller who'll give you a small cut of their commission (in the form of a gift card) on top of a cable/phone company's promotional offer. If you're not the kind to negotiate, you'll come out ahead slightly with such a reseller. But I got a better deal by negotiating with Verizon directly than what the reseller could offer me.
Can you share your negotiation technique? I was at the mall the other day and the FIOS guy (at a FIOS kiosk)told me that no FIOS reps are at liberty to lower prices... all they do is offer what is available... Is that true?
I called to check my bill since my promotional free HM DVR for 12 months expired last month. Here is what I was offered:
new 1 yr contract, 2 yr price lock with internet speed of 25/15 ($109.00/mo.) for triple play, Movie package incl. Showtime and TMC
$15 credit a month for adding my VZ wireless accounts (QUAD)
$15 credit a month for a year - just for asking if there were any credits available. Rep offered $10 and then said, good news, the system wouldn't take $10 but you can get $15.
90 days free HBO/MAX free
I have to pay $19.99/mo for the HM DVR now but feel pretty good about $79.99/mo. QUAD. No real negotiating. I have my wireless account at Verizon already so saving $15/mo just for combining my bill. I should have done this earlier. Nice of the guy to give me $15/mo. credit.
I love the FIOS offering. I am glad that they value keeping a good customer. Great product but they definitely need better marketing and faster roll out to increase coverage areas.
BTW anyone can get the 90 days free HBO/Cinemax, you just have to call and ask. If you are a current HBO customer, they'll remove it from your account for a day and then add it back with the free promo. I'm on my third such offer!
Verizon FIOS - buyer beware. I love the service but arghhh dealing with customer service. As a follow up to my 12/18/09 post:
Adding Verizon Wireless to my bill required changing the wireless bill to my name. The original rep that sold me the bundle explicitly told me that I would not need to do that. Changing to my name hurt since I lost the employee discount that I no longer qualify for under my name. *** So fyi, employee discounts do not transfer. *** Also, it took a month to transfer the wireless account to my name whereby Verizon's various systems receive the change (Wireless to Landline). Then you need get the bills combined which takes 1-3 billing cycles. *** You do not get the discount until that happens. ***
Verizon told me today that existing wireless accounts no longer qualify for a QUAD discount. It is only for new wireless accounts. What the @#$%!!! After explaining the whole deal, they are honoring the discount now.
Getting all this corrected involved starting a new bundle so my 2-year committment restarts as of today, rather than a month ago.
Sorry if this is long and involved but so is dealing with Verizon's customer service. Just wanted this out there in case it helps someone else make a better informed decision. If Verizon had given me the correct info up front, I never would have combined for the QUAD.
Can you all tell me what your final bill is with all taxes receivers etc is that your bill comes to???
I used to have FIOS got tired of dealing with calling three different departments for billing or support and only during banking hours. I went with DIRECTV thinking it would be cheaper. They screwed me on my rebate by claiming even though I got no rebate (they didn't recieve form in time BS) that I was stuck for two years........Argh
thetopgun said: Can you all tell me what your final bill is with all taxes receivers etc is that your bill comes to???
I used to have FIOS got tired of dealing with calling three different departments for billing or support and only during banking hours. I went with DIRECTV thinking it would be cheaper. They screwed me on my rebate by claiming even though I got no rebate (they didn't recieve form in time BS) that I was stuck for two years........ArghFile a complaint with your state's AG.
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