I had AT&T U verse for a year and half, when i first signed up, the rate was 25.00 dollars a month for the first year and later went up to 48 dollars a month. After realizing the 25 dollar a month for 12 month deal is still valid. I called to cancel my subscription. After talking to an unhelpful CSR, she advised me that if i cancel U-verse i will be black listed for 6 month and can not resign up for service. I asked her to email me a copy of the directive stating this policy. She claim there is no official documentation for this. So i did not believe her and cancelled. Afterwards, i tried to resign up for the service online and it shows that U-verse is not available to my address. My question is first: is there such a policy from AT&T? Second, is it legal for them to discriminate previous customers?
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ZenNUTS
Deez
posted: Jun. 30, 2012 @ 8:51p
LoL
thumpergeek
Cranky Member
posted: Jun. 30, 2012 @ 9:24p
They can pretty much do whatever, it's a business policy. Mediacom has a deal here where it's 9.99 a month for however many months, whatever for a while and like 65 after a year. Just find a way around it, have a family member sign up and say you moved out or something. Social engineering can do wonders sometimes.
scrouds
Luddite
posted: Jun. 30, 2012 @ 9:46p
call them up and tell them that you are a black hispanic indian gay woman in a wheel chair and you're going to sue them if they don't give you free internets.
caterpillar123
Senior Member - 1K
posted: Jun. 30, 2012 @ 11:04p
They warned you before you canceled. If you want to game the system, you have to be more creative. Scrouds's idea may work.
JorgeBurrito
Category IV Economic Depression
posted: Jul. 1, 2012 @ 1:04a
How is this a scam or discrimination? They are/were offering promo rates to attract new customers. You are not a new customer so why do you think you deserve the lower rate? You can wait 6 months to become a "new" customer again or I bet if you call them up and tell them you are willing to pay full price they will reconnect you. As far as I know all cable companies do this with varying months until you are considered a new customer again. Comcast I think is 3 months.
fokuslee
Member
posted: Jul. 1, 2012 @ 2:01a
Once you walk away from a deal never turn back.
I found that charter has a good deal 29.99 for 12 month, plus free modem, have installation fee of 19.99 thou. After one year of charter i can switch back to AT&T.
12mbps internet is not worth 50 bucks a month.
All i am saying is that if it is the official policy then state it clearly and offer document to back it up when i ask for it.
MechanicalMan
Texts w/Favre
posted: Jul. 1, 2012 @ 3:31a
Well, at least AT&T U-verse has high bandwidth HD programming that rivals the quality of its competitors, has reached a deal with AMC to continue providing some of the best original programming on TV, and does not charge exorbitant fees for exceeding internet usage caps.
Oh, sorry... none of that is true.
burgerwars
just a salad for me
posted: Jul. 1, 2012 @ 5:59a
FTTN instead of FTTH was the deal breaker for me. They built their network on the cheap in my area. I stuck with the cable company.
MadAnthony
Guinea Pig
posted: Jul. 1, 2012 @ 8:47a
scam (skm) Slang n. A fraudulent business scheme; a swindle
Having a clearly stated policy that's pretty common in it's industry is not a scam. Stop overusing the word.
kamalktk
Dwayne Elizondo Mountain Dew Herbert Camacho
posted: Jul. 1, 2012 @ 9:15a
fokuslee1078 said: I had AT&T U verse for a year and half, fokuslee said: Once you walk away from a deal never turn back. Unusual username coincidence?
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