Rough Sawn/Hewn Top
Box Mismatch 1
Box Mismatch 2
I just had new mid grade KCMA certified maple wood kitchen cabinets from a major nationwide manufacturer installed last week and I'm noticing a few defects already. First, there is some de-lamination/peeling on the inside top part of one cabinet. I notified the dealer/kitchen designer and a claim was put in. Not sure what that means specifically.
I have noticed with two doors on two different upper cabinets that they appear to be warped, for a lack of a better term, as the top portion of these doors are not flush with the cabinet (they bow out). When you push the slightly bowed out doors when they are closed on the upper part of the door, they make a rattle/vibrate sound vs the door right next to them on the same cabinet. Can this be adjusted by the installer or does it require a new door? These are semi-full overlay, framed upper wall cabinets. One cabinet that has the warp/bowing out is 42 inches, the other is 36 inches. Each door has three hinges.
In addition, on one cabinet, the bottom horizontal pieces on the doors are at different heights. They weren't cut evenly at the factory. The left door bottom panel has been cut 1/8" shorter than the same panel on the right door, and when these two doors are leveled properly by the installer it will become even more exaggerated to the eye, since this is the centerpiece cabinet. A ruler/tape measure verifies this as does the eye when you look at it straight on, at an angle, and from a distance.
Another issue I just noticed is that the top portion of the drawer box piece that is attached to the face of the cabinet is beyond rough and "chewed" looking. The same piece on other drawers do not feel like they have been sanded smooth and there is a wide range of color variation in them. On the other hand, in the bathroom vanity cabinet ordered at the same time from the same manufacturer that same piece of wood that is attached to the faceplate is absolutely uniform in color, matches the rest of the drawers and is super smooth. The drawers are soft close, full extension and dovetailed.
Also, when some of the doors close on the soft close part, there is a slight creak. Will this go away in time as the door gets used?
Has anyone ever experienced these flaws before and what are the best courses of action to remedy them? Should I direct all my complaints to the dealer/kitchen designer only, or should I independently contact the manufacturer as well?