Verizon service sucks. What can I do next?

Find out who the top corporate officers are at Verizon (use Moody's, Standard & Poor, or the company website).

Send a snail-mail letter to each apologizing for bothering them, but you have been unable to get decent service from their company for months, and customer support doesn't do anything.

The execs will scream at customer service to do their jobs so they don't get pestered like this.

SVTour98 said: How about

these?

That'll do. Send one to Thomas J. Tauke, I don't like his face

I was thinking about picking Verison DSL service, but its these horror stories that keep me staying with Comcast even with its higher price. Have you tried going the press/news route like 7 On Your Side. No companies like bad publicity or the spotlight on them.

HTN said: I was thinking about picking Verison DSL service, but its these horror stories that keep me staying with Comcast even with its higher price. Have you tried going the press/news route like 7 On Your Side. No companies like bad publicity or the spotlight on them.

I'd try that but I also don't want the publicity. I'm an teacher and wouldn't want my fact plastered on the TV screen because I'm "complaining about my phone service". It is a good idea though...

SVTour98 said: Ever since moving here a year ago, I've had nonstop problems with my Verizon phone service and now DSL service. The phone had a loud humming noise in it. I would call Verizon, they'd send someone out a week later, and the problem would go away. Then 3-5 weeks later it would come back. And so the cycle has continued for a year now. I've probably made 30-40 calls and they've probably been here at least 5 times. Most of the time they would not show up. They'd leave a generic message on my machine saying they found the problem in their central office, when in reality they did nothing. So not only did they NOT fix it, they wasted my day having to wait around for them to show up. The service has also cut out for a week at a time probably twice in the last year. Today there is a buzzing noise on the line so loud I can't even hear the dialtone, rendering the phone useless. The DSL service has gone out about 3 times in the past 2 months. (Only had it two months). And again it took about a week each time to get it resolved.

My question is...what the heck should I do about this? It seems like there is no fix because no one over there cares about their customers. I filed a complaint with the FTC and the FCC (not sure which one to use), and have not yet heard back on either. I phoned for superviers at Verizon to discuss the matter but they NEVER call back like they're supposed to. And that's the only way to get one now apparently (call-back). It's an absolute monopoly because they know they can do whatever they want and I can do nothing about it. So is there something I can do to force these guys to take a look into the problems I'm having? I feel like I don't have any leverage against them on this.

TIA!

Call and cancel your service. Tell them politely but concisely why you're cancelling. Demand a credit for the downtime you've had. If they don't offer to fix the service with their top-tier techs, then cancel. No point in paying for bad service and becoming frustrated with it.

Sanjoelo said: SVTour98 said: Ever since moving here a year ago, I've had nonstop problems with my Verizon phone service and now DSL service. The phone had a loud humming noise in it. I would call Verizon, they'd send someone out a week later, and the problem would go away. Then 3-5 weeks later it would come back. And so the cycle has continued for a year now. I've probably made 30-40 calls and they've probably been here at least 5 times. Most of the time they would not show up. They'd leave a generic message on my machine saying they found the problem in their central office, when in reality they did nothing. So not only did they NOT fix it, they wasted my day having to wait around for them to show up. The service has also cut out for a week at a time probably twice in the last year. Today there is a buzzing noise on the line so loud I can't even hear the dialtone, rendering the phone useless. The DSL service has gone out about 3 times in the past 2 months. (Only had it two months). And again it took about a week each time to get it resolved.

My question is...what the heck should I do about this? It seems like there is no fix because no one over there cares about their customers. I filed a complaint with the FTC and the FCC (not sure which one to use), and have not yet heard back on either. I phoned for superviers at Verizon to discuss the matter but they NEVER call back like they're supposed to. And that's the only way to get one now apparently (call-back). It's an absolute monopoly because they know they can do whatever they want and I can do nothing about it. So is there something I can do to force these guys to take a look into the problems I'm having? I feel like I don't have any leverage against them on this.

TIA!

Call and cancel your service. Tell them politely but concisely why you're cancelling. Demand a credit for the downtime you've had. If they don't offer to fix the service with their top-tier techs, then cancel. No point in paying for bad service and becoming frustrated with it.

It would be pointless to cancel wouldn't it? If the issue is somewhere in the lines out there, it would just get transferred to the new carrier, no? Either way I'd be dealing with the same problem.

Not to mention that would probably just compound the problems and the monthly cost. That's why I feel stuck in the corner with these idiots.

SVTour98 said: Sanjoelo said: SVTour98 said: Ever since moving here a year ago, I've had nonstop problems with my Verizon phone service and now DSL service. The phone had a loud humming noise in it. I would call Verizon, they'd send someone out a week later, and the problem would go away. Then 3-5 weeks later it would come back. And so the cycle has continued for a year now. I've probably made 30-40 calls and they've probably been here at least 5 times. Most of the time they would not show up. They'd leave a generic message on my machine saying they found the problem in their central office, when in reality they did nothing. So not only did they NOT fix it, they wasted my day having to wait around for them to show up. The service has also cut out for a week at a time probably twice in the last year. Today there is a buzzing noise on the line so loud I can't even hear the dialtone, rendering the phone useless. The DSL service has gone out about 3 times in the past 2 months. (Only had it two months). And again it took about a week each time to get it resolved.

My question is...what the heck should I do about this? It seems like there is no fix because no one over there cares about their customers. I filed a complaint with the FTC and the FCC (not sure which one to use), and have not yet heard back on either. I phoned for superviers at Verizon to discuss the matter but they NEVER call back like they're supposed to. And that's the only way to get one now apparently (call-back). It's an absolute monopoly because they know they can do whatever they want and I can do nothing about it. So is there something I can do to force these guys to take a look into the problems I'm having? I feel like I don't have any leverage against them on this.

TIA!

Call and cancel your service. Tell them politely but concisely why you're cancelling. Demand a credit for the downtime you've had. If they don't offer to fix the service with their top-tier techs, then cancel. No point in paying for bad service and becoming frustrated with it.

It would be pointless to cancel wouldn't it? If the issue is somewhere in the lines out there, it would just get transferred to the new carrier, no? Either way I'd be dealing with the same problem.

Not to mention that would probably just compound the problems and the monthly cost. That's why I feel stuck in the corner with these idiots.

It's more the threat than the actual cancellation. You claim that they've been unresponsive to your requests for support. Nothing gets a response better than the potential loss of a paying customer. If they don't respond to that, file claims with your local utility commission as someone already suggested, and with the BBB. They aren't going to realize (or care about) the gravity of the situation unless you play hardball at this point.

SVTour98 said: Ever since moving here a year ago, I've had nonstop problems with my Verizon phone service and now DSL service. The phone had a loud humming noise in it. I would call Verizon, they'd send someone out a week later, and the problem would go away. Then 3-5 weeks later it would come back. And so the cycle has continued for a year now. I've probably made 30-40 calls and they've probably been here at least 5 times. Most of the time they would not show up. They'd leave a generic message on my machine saying they found the problem in their central office, when in reality they did nothing. So not only did they NOT fix it, they wasted my day having to wait around for them to show up. The service has also cut out for a week at a time probably twice in the last year. Today there is a buzzing noise on the line so loud I can't even hear the dialtone, rendering the phone useless. The DSL service has gone out about 3 times in the past 2 months. (Only had it two months). And again it took about a week each time to get it resolved.

My question is...what the heck should I do about this? It seems like there is no fix because no one over there cares about their customers. I filed a complaint with the FTC and the FCC (not sure which one to use), and have not yet heard back on either. I phoned for superviers at Verizon to discuss the matter but they NEVER call back like they're supposed to. And that's the only way to get one now apparently (call-back). It's an absolute monopoly because they know they can do whatever they want and I can do nothing about it. So is there something I can do to force these guys to take a look into the problems I'm having? I feel like I don't have any leverage against them on this.

TIA!


My subdivision has the same problems. It will go from house to house, so you know if you see a verizon truck fixing a problem for one house the next week another will be out. We have called numerous times and contacted everyone we can and we get or there is not enough money in the budget or It was a weather related problem. We can not cancel our phone service because their is not another provider. We also live out in the middle of nowhere so the cell phones do not pick up and we can only get dial up. Verizon sucks and their customer service is even worse. They keep telling me to unplug all of my phones and then plug them back in and that will solve the problem. It does not. The last time we were without a phone or internet for two weeks.

This is my first week with verizon dsl.. so far it works.
However I've had Verizon as my LOCAL landline phone provider quite a few years.
I just switched to thier long distance plan too.

I gotta say every CRS I've spoken to on the phone has been very polite.
BUT it takes f-o-r-e-v-e-r to actually get to speak to one.
Just the last call about switching to the the long dist I was on hold for 1 & ½ hours.
I hate that.
But it all seems to function alright, so far.

If they want to sell services why the heck can't they hire enough people to answer the stupid phones in a timly manner!