Amazon blacklist?

Archived From: Off Topic
  • Go to page :
  • 1 2
  • Text Only
rated:
I've just been blacklisted by Amazon, and I honestly cannot figure out why. Has this happened to anyone else? What are the triggers?


Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.

blah, blah

Thanks for visiting FatWallet.com. Join for free to remove this ad.
Sounds like you have one of those addresses that is difficult to find and thus have had a few too many packages sent back.

Senturon said: Sounds like you have one of those addresses where no one is ever home and packages routinely get reported by you as non-delivered since someone is stealing them from your doorstep.

Fixed.

Go Prime?

I did refuse delivery on orders, perhaps about once a year. I must order a couple of times a month. That's hardly "extraordinary."

Oh, well.

Will they refuse to sell to my wife?

BTW, I didn't realize that so many people hang around in the "Off Topic" forum. I should visit more often.

Thanks for your comments.

I'm surprised that you "honestly could not figure out why" they're refusing to do business with you when you have been refusing delivery on orders.

clamrade, is that you?

HTN said: clamrade, is that you?nicely done HTN- thank you

clamrade said: I did refuse delivery on orders, perhaps about once a year. I must order a couple of times a month. That's hardly "extraordinary."

Oh, well.

Will they refuse to sell to my wife?


Anyone with the same mailing or billing address will automatically be banned.

Don't piss off Veggie.

Nope... not the same person. I received that email also. I called Amazon and they said the account is "on hold" and could not tell me why. waiting for an "account specialist" to get back to me...

Why would you refuse deliver 1x a year?

jman21007 said: Nope... not the same person. I received that email also. I called Amazon and they said the account is "on hold" and could not tell me why. waiting for an "account specialist" to get back to me...
Well, do you also regularly refuse delivery on orders? If so... mystery solved.

nope... never have refused delivery from Amazon

Also got that email. Did a google search and also found this incident.

I called in to Amazon customer service and the rep said the account is on hold. An account specialist should be getting back to me in the next 1-2 business days. I also set in an email to the appeals email account.

I have had several problems with them this year: a $100 DVD set that had 3 of the same disc in it, 2 or 3 expired food items, dog treats with bugs in them, my wife had some hair conditioner that was leaking, laundry detergent that broke open on the UPS truck and was never delivered.

They replaced everything without having me prove damage or return anything.

I thought I was being pretty understanding, hope they don't decide it was me and not them.

I also received the same email from Amazon today. Been a customer for several years with over a hundred purchases, most without any incidents. Had to return 3 items on 3 diff. orders within the last month however. Have only received 1 refund on one order however.

may b they have some issue with identity theft and want to protect u?????.
by the way I do not abuse Amaz0n.

Looks like it's Black Thursday @ Amazon.

lostdude said: Looks like it's Black Thursday @ Amazon.That is racially insensitive.

ok off on a lil diff path here, a woman on video link
bought new computer cause she thought hers had a virus

do people really throw away good PC's being misinformed?? WOW

MechanicalMan said: I'm surprised that you "honestly could not figure out why" they're refusing to do business with you when you have been refusing delivery on orders.

I'm surprised you never return anything you buy from Amazon.

What's the point of return policies? Sometimes, I change my mind. They lose shipping, but they get their product back in perfect condition. Much better than a return, in my mind. 4% return rate is hardly "extraordinary."

HTN said: clamrade, is that you?

No. Why would I ask the same question twice? Are you a moron?

Wow I am glad I am not the only one. My account has been closed too. I received the same message. Now I have never ever refused order from Amazon I have been customer since 2000 I have bought thousand dollars I have also sold over $8000 worth of books electronics etc. Now I admit that this year number of returns was higher than ussual however these returns was due the fact that I started buying clothing and footwear on Amazon. For example I would order two different shoes sizes and than return one that did no fit me and keep the other. I did the same thing with jeans. i mean how does Amazon expect me to buy shoes without trying them on. Especially it is difficult to buy dress shoes when even shoes from same manufacturer may fit different depending on cut they were built upon. For example some Allen-Edmonds oxford I wear size 10 other size 10.5. Certainly Amazon does not expect me to go in the store try on something and than order it from Amazon. What is the difference between ordering 2 pairs of shoes from online retailer and going in the store and asking the sales clerk to bring you two boxes of shoes.

I think Amazon is going to take public relationship hit in the eye. Up until now it was company I trusted and wanted to keep but this is just horrible way to do business. I repeat there were no shenanigans at my part I was not "renting" electronic items or buying books and holding them 29 days and returning them or buying expensive lenses and taking them with me on vacation and returning to them. All of my returns can be justified. My last return I bought a pair of loafers that did not fit me and I could not return them since Amazon did not have size I needed. In addition some of my returns were to third party merchants such as Macys's etc.

Laufer said: Wow I am glad I am not the only one. My account has been closed too. I received the same message. Now I have never ever refused order from Amazon I have been customer since 2000 I have bought thousand dollars I have also sold over $8000 worth of books electronics etc. Now I admit that this year number of returns was higher than ussual however these returns was due the fact that I started buying clothing and footwear on Amazon. For example I would order two different shoes sizes and than return one that did no fit me and keep the other. I did the same thing with jeans. i mean how does Amazon expect me to buy shoes without trying them on. Especially it is difficult to buy dress shoes when even shoes from same manufacturer may fit different depending on cut they were built upon. For example some Allen-Edmonds oxford I wear size 10 other size 10.5. Certainly Amazon does not expect me to go in the store try on something and than order it from Amazon. What is the difference between ordering 2 pairs of shoes from online retailer and going in the store and asking the sales clerk to bring you two boxes of shoes.

I think Amazon is going to take public relationship hit in the eye. Up until now it was company I trusted and wanted to keep but this is just horrible way to do business. I repeat there were no shenanigans at my part I was not "renting" electronic items or buying books and holding them 29 days and returning them or buying expensive lenses and taking them with me on vacation and returning to them. All of my returns can be justified. My last return I bought a pair of loafers that did not fit me and I could not return them since Amazon did not have size I needed. In addition some of my returns were to third party merchants such as Macys's etc.



Did you pay the return shipping on the items you sent back? Were they still in new condition with the boxes and labels and tags so they could be resold?

replyguy said: Laufer said: Wow I am glad I am not the only one. My account has been closed too. I received the same message. Now I have never ever refused order from Amazon I have been customer since 2000 I have bought thousand dollars I have also sold over $8000 worth of books electronics etc. Now I admit that this year number of returns was higher than ussual however these returns was due the fact that I started buying clothing and footwear on Amazon. For example I would order two different shoes sizes and than return one that did no fit me and keep the other. I did the same thing with jeans. i mean how does Amazon expect me to buy shoes without trying them on. Especially it is difficult to buy dress shoes when even shoes from same manufacturer may fit different depending on cut they were built upon. For example some Allen-Edmonds oxford I wear size 10 other size 10.5. Certainly Amazon does not expect me to go in the store try on something and than order it from Amazon. What is the difference between ordering 2 pairs of shoes from online retailer and going in the store and asking the sales clerk to bring you two boxes of shoes.

I think Amazon is going to take public relationship hit in the eye. Up until now it was company I trusted and wanted to keep but this is just horrible way to do business. I repeat there were no shenanigans at my part I was not "renting" electronic items or buying books and holding them 29 days and returning them or buying expensive lenses and taking them with me on vacation and returning to them. All of my returns can be justified. My last return I bought a pair of loafers that did not fit me and I could not return them since Amazon did not have size I needed. In addition some of my returns were to third party merchants such as Macys's etc.



Did you pay the return shipping on the items you sent back? Were they still in new condition with the boxes and labels and tags so they could be resold?


Yes I did. Everything was brand new with the tags, no scratches on soles etc. You always have to pay for return shipping unless it is Amazon mistake. Amazon gives you return label and when they issue refund they deduct shipping charges.

This is what i posted on slickdeals and here is a link to the forum:
http://forums.slickdeals.net/showthread.php?sduid=122910&t=908910


I understand that this is not a hot or a slickdeal rather actually it sucks quite a bit. But Many Amazon customers have been receiving the following email from Amazon.com (see Below) over the past 2 day. Knowing that many of us slickdealers use Amazon quite a bit I figured that you would all like to know and the most visible place on slickdeals.net is this thread. So mod if you feel this needs to move well I apologize in advance.

After receiving this email I tried to log in and was unable to and so I then (against the email) called in to customer service and sure enough they stated that my account was in hold status and there was NOTHING that they could do! After looking around with Google it looks like I am not the only one and many others have been affected over the past 2 days. I just encourage you to check your Amazon account and if you canít log in call Amazon customer service to see if you too have been put on hold. Looks like an attack on the slickdealers. If you need the customer service number just Google for it many websites have it available.

Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@Amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.


Regards,

Account Specialist
Amazon.com
http://www.Amazon.com





other slick dealers recently affected see this thread
http://forums.slickdeals.net/show...st12719243

here is a link to a more indepth discussion http://forums.slickdeals.net/showthread.php?p=12731011#post12731011

i also notice many SD create many accounts on Amazon to take advantage of prime and $10 off signing up Prime

Amazon.com is the most insensitive and arrogant company ever I have come across! This company has outsourced its customer service who are a. thoroughly unaware of the word courtesy b. not prompt in helping and c. arrogant to the core.

How can they block access to one's orders placed in last 30 days when they are supposed to provide customer service for orders they got paid for.

I am sure, if somebody slaps a law suit, this company will bite the dust. Because what their employees are doing is blatantly illegal.

Well today I tried signing in again and to my surprise, I was able to log in. I checked my account and see that almost everything is there, such as my wish list, my completed orders, etc. All of my pending orders however are nowhere to be seen.

ab64 said: Amazon.com is the most insensitive and arrogant company ever I have come across! This company has outsourced its customer service who are a. thoroughly unaware of the word courtesy b. not prompt in helping and c. arrogant to the core.

How can they block access to one's orders placed in last 30 days when they are supposed to provide customer service for orders they got paid for.

I am sure, if somebody slaps a law suit, this company will bite the dust. Because what their employees are doing is blatantly illegal.


Arrogant? Insensitive? I didn't think so. They have been generous about price matching on previous orders. I used to love Amazon and their customer service. And they do this now.

Never had multiple accounts. None of that stuff. I suspect that they saw that I was using too many coupons and BOGO deals. My last order was a BOGO on close-out coffee.

Did Amazon ever turn profitable? I guess their new business strategy is imitating Best Buy. I'm gonna have to see if they lose more money or less money now.

clamrade said: ab64 said: Amazon.com is the most insensitive and arrogant company ever I have come across! This company has outsourced its customer service who are a. thoroughly unaware of the word courtesy b. not prompt in helping and c. arrogant to the core.

How can they block access to one's orders placed in last 30 days when they are supposed to provide customer service for orders they got paid for.

I am sure, if somebody slaps a law suit, this company will bite the dust. Because what their employees are doing is blatantly illegal.


Arrogant? Insensitive? I didn't think so. They have been generous about price matching on previous orders. I used to love Amazon and their customer service. And they do this now.

Never had multiple accounts. None of that stuff. I suspect that they saw that I was using too many coupons and BOGO deals. My last order was a BOGO on close-out coffee.

Did Amazon ever turn profitable? I guess their new business strategy is imitating Best Buy. I'm gonna have to see if they lose more money or less money now.


Amaz0n has never made a penny off of me.

pecanpie said: Amazon has never made a penny off of me.

Good for you. Amazon has the right to refuse to do business with us, but not to make false accusations.

I have had a great experience with Amazon so far. Responses to emails are prompt (although I wish they cut down on the length of the mail) and with very few exceptions, my orders have landed pretty quickly.

bozo007 said: I have had a great experience with Amazon so far. Responses to emails are prompt (although I wish they cut down on the length of the mail) and with very few exceptions, my orders have landed pretty quickly.

Same here. Hope that they don't blacklist you.

clamrade said: bozo007 said: I have had a great experience with Amazon so far. Responses to emails are prompt (although I wish they cut down on the length of the mail) and with very few exceptions, my orders have landed pretty quickly.

Same here. Hope that they don't blacklist you.

If they had, they wouldn't have shipped an order today (placed a couple of days ago).

It looks like the bean counters are at Amazon's helm.

Amazon going crazy??!

How can they block access to one's orders placed in last 30 days when they are supposed to provide customer service for orders they got paid for.

I am sure, if somebody slaps a law suit, this company will bite the dust. Because what their employees are doing is blatantly illegal.


I agree (except about the biting the dust thing). It's one thing to refuse future business, but it's another to outright close people's accounts, not allow them to see their past orders, and NOT honor the 30 day return policy on orders already placed. That must be illegal somehow and I wouldn't be surprised if they got hit with a lawsuit/class action lawsuit for this.

I encourage page to contact Amazon and return products within the last 30 days. If it doesn't work, initiate a chargeback from your credit card company. They've lost a customer.

Skipping 14 Messages...
replyguy said: Kinda sucks, I don't feel free to complain when I have a problem. I bought 3 large containers of chili powder in the 40% clearance sale and the top was off one in the box and over half of one was wasted and got all over everything. In the old days I would have asked for my money back for the opened container but I guess I will let it go, less then $5.

I hear ya. Not kinda sucks but absolutely sucks. Now I'm going to be a lot more cautious about ordering from Amazon.

First because without the price protection, I will not be ordering with a trigger finger, their loss actually. It's because of their price protection, I felt confidant enough to order without so much due diligence. Whilst many times I did take advantage of their guarantee, still many other times, I forgot or couldn't be bothered to check on prices. So they got more of my business at the end. And with Amazon, price protection is really needed (also fair) considering their price fluctuations is like playing the stock market! Crazy (even shady) at times!


2nd. and most importantly; if I can't return defective products without being punished, WHY WOULD I want to shop with a particular retailer/etailer? Obviously I cannot trust them. So in the future, if this is the trend that Amazon is heading for, I will only order when absolutely necessary (which will be A LOT LESS) to minimize chances of receiving damaged products. Yes, it does happen, people! It seems I will go back to the old ways of shopping at B&M. There at least, I'll have peace of mind that I can return without hassle.



Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.

Thanks for visiting FatWallet.com. Join for free to remove this ad.

TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014