Anyone else having trouble with TrueCredit.com and updating your credit report?
I have not updated my report since 08/19/2008 and have not been able to update since yesterday.
When I click to update my report, it asks if I want to update or just view changes (as normal) and then when I click "update," it acts like the page is trying to redirect/reload a few times and then brings up my old three-in-one report. It never gives me the agreement screen to pull the reports.
I've tried from three different computers and two different locations. Even tried three different browsers: IE, FF, and Chrome.
Just curious if anyone else is having difficulties?
TIA.
(Didn't post in Finance because it isn't really a financial question, per say.)
bozo007 said: Use the View Changes option, only then it updates it.
Thanks; but, all that did was update the report that changed (versus updating all three).
Just noticed something odd, too. They did not bill me on September 3, 2008 (the normal re-bill date is the 3rd of each month) for the $11.21 / month fee.
Yet, I just received a "credit report change" notice yesterday (09/11/08). And, it just successfully updated the individual report that the change was noted for.
I'll wait another 24 hour period and see if it will let me update all 3 reports. It won't let me update all 3 now, since I already did the "view changes" report.
If not, I'll have to call them tomorrow afternoon.
Apparently there is a glitch somewhere, as I was never billed for the current month (the last time I was billed was August 3, 2008). And, it updated the TransUnion report (the one with changes) just fine (and shows in my order history - TransUnion Changes Report - FREE).
Odd.
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Just got off the phone with them. For some reason, the system did not charge for the monthly renewal on my account (but it is not showing as being cancelled, either).
The rep said I have two options: (1) let the Investigation and Technical Support Departments research the issue and call me back in 48 hours or (2) cancel my subscription and sign up again today.
I only pay $11.21 / month through the old WalMart deal; so, of course, I did not choose to cancel. They are supposed to call me back after 48 hours. So, if I don't have a call on Sunday by 5:00 pm EST, I will be calling them back.
I don't use the service to "bump" hard pulls ... I am lucky if I pull my report twice a month (as I said, the last time I pulled my report was almost a month ago on 08/19/2008). So, I am not worried about them saying "you do excessive pulls" - and this is coupled with the fact that I can still log-in to my account and it actually did update the TransUnion report today for free (under the terms of the 3-in-1 service).
Did you sign up for any benefits coming out of a class action settleement? Transunion has seen a many of those lately and your bill may be getting waived as a result of that. Even I wasn't charged.
bozo007 said: Did you sign up for any benefits coming out of a class action settleement? Transunion has seen a many of those lately and your bill may be getting waived as a result of that. Even I wasn't charged.
No. They don't know what is wrong on their end.
The Investigation Department and Technical Departments are supposedly reviewing my account.
For some reason, the system did not renew my service.
There is actually a link on my Credit Report page saying "upgrade to 3-in-1 Credit Report with Credit Score for $14.95/month." I should already be subscribed to that service ... that is what I was paying $11.21 / month for (subscribed via WalMart Financial Services link about a year and a half to two years ago) ...
I clicked on the link and it asks how I want to pay to upgrade to that service, etc. Of course, I didn't click anything, because I am not paying $14.95 / month when I should be paying $11.21 ... so, I have no clue that is going on.
Hopefully they get it straightened out when they call me back in 48 hours.
It is just frustrating knowing there is something wrong and that they still have my credit card information on file, etc. I can still log-in to the account and all of that ... like I said, I'll try to pull a 3-in-1 report again tomorrow; but, I doubt it will work ... the lady on the phone said the system shows my account as not being renewed ... but evidently as not being cancelled either, because she gave me the option of cancelling??
Not to mention that it updated my TransUnion report when I chose "View Changes" (since that was the report with changes on it) ... and it shows as "TransUnion Changes Update -- FREE" as part of the 3-in-1 package I was/am subscribed to ... but it wouldn't let the 3-in-1 process ....
I know I didn't cancel anything .. the last time I logged into the account was August 19 when I pulled my reports back then.
I'll update here when I hear back from them, in case anyone is remotely interested (or perhaps running into the same problem).
disoriented
Broke Member
posted: Sep. 13, 2008 @ 12:41a
My hubby's account is also messed up like that. He's also on the discounted price of 11.21. I was thinking that they were trying to get rid of all the discounted rates, but I got in at $7.46 and my account is fine.
Well, just tried logging in and now I cannot even log-in to my account.
When I log-in, I am directed to an ORDER PAGE for the 3-in-1 service for $14.95 / month.
So, if I don't hear from them tomorrow by 5:00 pm EST, I will be calling them again.
Now I am really ticked off.
They better "fix it" and re-instate my account at the $11.21 rate.
If they don't, I'll sign up again ... at another company. I refuse to sign up for $14.95/month because their system chose not to renew my membership all of a sudden, when I have NEVER abused the account in any fashion (never pulled a lot or for bumping purposes).
Any suggestions on other services in a similar price range?
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I will post back after I hear from them, or call them again tomorrow, whatever the case may be.
I was given a Special Customer Care Corporate Number and called them. They immediately saw that the account was never re-billed on September 03, 2008 and said they did not know why. She then said the only way to fix it would be to cancel the account and have me sign up again.
When I questioned about the price of $11.21 versus $14.95, she said there was nothing she could do. The only way to fix the problem was to cancel the account and when they did that, the current price would prevail since the $11.21 offer no longer exists. She said, if I did not cancel, the account would simply sit as it was and never be rebilled, most likely. And she was going to forward the case to Technical Support again because she had no idea why the system did not rebill me.
Needless to say, I cancelled the account and kindly told her where they could shove their service. I made it clear that seeing as it was THEIR SYSTEM GLITCH, I should NOT BE PENALIZED and have to pay an extra $44.88 per year and that surely SOMEONE could override the price in the system. She said it was impossible and she apologized again.
I then called back and spoke with another gentleman (after cancelling and receiving the confirmation email) and explained the situation and he told me the same thing. I then asked, "So, even the CEO could not change the price for you?" and he told me "Absolutely not, because that price doesn't exist any longer." I once again expressed my disgust at how I was being treated because of THEIR BILLING SYSTEM GLITCH and said "I am sure it was really an accident that my reduced rate account was not charged the renewal fee, huh?" and he just apologized again.
So, screw TrueCredit. I will be looking into other services and told them that I was positive that I could subscribe to a similar service for a far better price and actually receive decent customer care. He said he "understood the way I felt and was truly sorry."
I said "I find that hard to believe" and hung up.
I am so freakin' ticked off right now it is unbelievable. I am a person of habit and I didn't want to have to switch services. But, in the CANCELLATION SURVEY they sent me in the confirmation email, I told them I would gladly pay another company $20 or more per month for the identical service, based on principle.
So, disoriented, unless your husband's account mystically fixes itself, his $11.21/month rate is likely kaput.
Sorry to hear about your trouble, but it looks like I'm in the same boat. The last update I got was on 9/2, and I haven't been able to get the the 3-bureau reports update to work since. The only thing that will refresh is the report comparison, which only updates the TransUnion report.
My credit reports are dated July 30, 2007! But I mainly use TrueCredit for credit monitoring and it's only $7.46/month. Hope they get the report update fixed soon.
genux said: Sorry to hear about your trouble, but it looks like I'm in the same boat. The last update I got was on 9/2, and I haven't been able to get the the 3-bureau reports update to work since. The only thing that will refresh is the report comparison, which only updates the TransUnion report.
Yep ... exact same thing that was happening to me. Then, the account eventually did nothing but log me in to an Order Screen for $14.95 (this was before I cancelled).
Now that it is cancelled, I have access to my information again (not automatically forced to an order screen).
Search the Finance Forum ... there is a link for previous members for $9.95/month.
I was not ever signing up for TrueCredit again. But, if I can sign up for $9.95/month and they essentially lose about $15/year versus what I was paying before ($11.21/month) - that may just make it worth it to me ... all I wanted was my $11.21 rate re-instated since my account was cancelled to correct THEIR ERROR. But, they didn't want to do that ....
So, perhaps a $9.95 sign-up is in order.
disoriented
Broke Member
posted: Sep. 16, 2008 @ 1:08p
Thanks for the update. I guess it's best to cancel and sign up for the 9.95/mo. Is there a way to cancel through their website?
disoriented said: Thanks for the update. I guess it's best to cancel and sign up for the 9.95/mo. Is there a way to cancel through their website?
I don't believe so. You have to call.
criticalmass
New Member
posted: Sep. 30, 2008 @ 12:36a
yep I'm haveing problems just loging in all together for the last two days........9/29/2008
criticalmass
New Member
posted: Sep. 30, 2008 @ 12:38a
oops
kane1911
Addicted Member
posted: Sep. 30, 2008 @ 12:37p
I am having the same issue. The rep I talked to said they could not charge my card for some reason. I login today and it is asking for me to sigup at $14.95/mo. Has anyone been able to resolve this issue via CSR?
kane1911
Addicted Member
posted: Sep. 30, 2008 @ 12:50p
Just signed back up for $9.95/mo using the link in this thread - let's see how long this lasts.
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