Xnarg said: momgoingbroke said:..There should be a two question limit on upselling and it should at least relate to what you are already buying....Smart retailers will get the message - and prosper - while dumb retailers will falter. How would you enforce a 2 question rule.I never suggested a 'rule' but the 'limit' I suggested was more of something I would like to see the retailers do, not that they will. When it gets excessive, I make sure the clerk senses my irritation. In fact, I can even sense the clerk's irritation at having to ask these silly questions to every customer she serves! We might hear it once a day, but they have to ask it a hundred times each day!

I get approached by salespeople at Home Depot a few times a year, trying to sell me new windows or a new deck, etc. I just say "thanks, not right now" and they go away, except when the salesperson is hot, then I have to feign interest for a few minutes.

ucdcrush said:If you like being hit with a sales pitch as you stand in line, then I guess there is no problem. I don't.You will, once the brainwashing takes effect.

I might use a pitch like that as an excuse for a complete refund of the annual membership fee, one day before expiration. How else is Costco going to learn?

ucdcrush said:The comparison to a casher making an offer (did you know about the daily special?) is not a good one. In fact, it is difficult to make a comparison to a non-membership type of store, because in a membership store, there is a reason to show your card -- it proves that you are a member and if you don't have a card you don't belong there.

Had this costco guy approached me in line and just asked me, do you have an executive membership? Oh, well then you might be interested.. at which time I might even want to listen to him while I stood there.

But that's not what happened - he requested my card, then told me "Oh, I see you've spent $$$$ dollars here in the last 2 months.." (and he told everyone in earshot -- I don't think it should be HIS choice as to whether that information is provided in a public setting).

Had I knew why he was asking to see my card, I would have declined the offer at that moment.

I find it hard to believe that anyone would give them their card if they knew it was related to a sales pitch.

You could ask them why they want to see your card - especially when they want to see it a second time.

qcumber98 said:airtommy said:Xnarg said:It's real easy to say "No thank you" and not flip out over this.
That's not true for "yes men".FIXED
That doesn't change my point.

Here is my Costco experince today, waiting on check out line with my wife speaking our native language Turkish. We realized that cashier is looking at us smiling but we did not think of it much, after we completed our purchase cashier asked us where we are from and I replied as from Turkey . She smiled placed her right arm on my shoulder and with a very friendly tone " Oh , My grandmother's 4 brothers were killed by the Turks in Istanbul" and continued " I have been in Istanbul such a nice city by the way i am Greek". Here is a true WTF moment from WW1.

I actually upgraded my Costco membership; when it came time to renew and I realized the upgraded membership was more than my % back, I called customer service to cancel it. They were very nice and cancelled it right away after my explanation.
They refunded my "executive" membership difference for me w/o my asking (I was impressed!), *and* I haven't been bothered since about upgrading for the past 3 years.