Do you have to accept a return no matter what or only if the item is defective?
yesidonoitall
Greedy Member
posted: May. 28, 2012 @ 11:17p
There is so much paranoia over all of this.... Be glad you got the 20% for as long as you did. No returns offered here.
BradMajors
Ancient Member
posted: May. 29, 2012 @ 8:07a
You do not have to ship within one business day, you only need to supply a tracking number within one business day and any number will do.
bobbybore
bobbyinteresting
posted: May. 29, 2012 @ 12:27p
I prepare the shipping label within 1 business day and ship within 3 days.
JamesTKirk
Senior Member - 3K
posted: May. 29, 2012 @ 3:17p
BradMajors said: You do not have to ship within one business day, you only need to supply a tracking number within one business day and any number will do.
I'll do the label in 1 day. I think just supplying any number could annoy buyers.
yesidonoitall
Greedy Member
posted: May. 29, 2012 @ 3:25p
The Best Sellers will
Do label and ship the same or next day.....
I am one of those.... And I include a packing slip, never a complaint on that. But when I buy and do not get one, that does conger up a complaint..
Can you offer 14-day return only on "low risk" items and get 20% off FVF on those items or you must offer return on ALL items to get 20% off FVF on everything?
Treefarn
Thrifty Member
posted: Jun. 3, 2012 @ 5:53a
Offering 14 day returns shouldn't really affect any seller. If you offered no return and a buyer files a 'Not as described' case, you were going to have to accept the return anyway. You will get a few more returns, now that buyers know of the 14 days, but I don't think its significant. Plus, even before the 14 day thing, if you want to keep your Top Rated Seller, you kind of had to accept the return anyway, so as not to risk the bad feedback and lost the TRS anyway.
As for the 1 day shipping, well, two problems. About 5% of my items are very low value and sent without tracking. So I have the choice of either sending with tracking, uploading a fake tracking #, or not selling them anymore. Since they are low profit items, #3 may be the best choice for me.
The only issue I have is that eBay keeps time in Pacific time. I am east coast. So if someone buys an item at 2:59am Monday morning my time, that is still Sunday Pacific time, so I am required to ship on Monday. That doesn't really seem fair to me. If one person buys an item Monday morning, I can get it packed and ready before I have to leave for work. If more than one do, its going to be touch.
Treefarn
Thrifty Member
posted: Jun. 3, 2012 @ 8:12a
yesidonoitall said: The Best Sellers will
Do label and ship the same or next day.....
I am one of those.... And I include a packing slip, never a complaint on that. But when I buy and do not get one, that does conger up a complaint..
Conger?
Treefarn
Thrifty Member
posted: Jun. 3, 2012 @ 8:13a
LongDongSilver said: Do you have to accept a return no matter what or only if the item is defective?
If a buyer files a 'Not as described' case, you are going to have to accept a return regardless of what you write 'NO RETURNS' 'AS IS', or anything else. eBay is buyer friendly (and with good reason).
BradMajors said: You do not have to ship within one business day, you only need to supply a tracking number within one business day and any number will do.
Can you get into trouble if you supply a fake tracking number?
applepielicious
Shopaholic Member
posted: Jun. 4, 2012 @ 4:36p
LongDongSilver said: BradMajors said: You do not have to ship within one business day, you only need to supply a tracking number within one business day and any number will do.
Can you get into trouble if you supply a fake tracking number?
I have an idea...just copy and paste the listing item number into the tracking field. I don't think eBay checks.
qube
Cranky Member
posted: Jun. 4, 2012 @ 7:00p
Treefarn said: eBay is buyer friendly (and with good reason).
I'm not sure many would agree with this statement. They would agree that buyers can really hold a seller over a barrel.
I think you are supposed to also offer a 1 day shipping option on top of "uploading" tracking information within 24 business hours.
Treefarn
Thrifty Member
posted: Jun. 4, 2012 @ 8:52p
qube said: Treefarn said: eBay is buyer friendly (and with good reason).
I'm not sure many would agree with this statement.
Which part are you disagreeing (that it is buyer friendly or that its for a good reason), and why? As both a buyer and a seller, I know I'm more likely to have eBay on my side in any dispute when I'm the buyer.
BradMajors
Ancient Member
posted: Jun. 5, 2012 @ 11:16a
LongDongSilver said: BradMajors said: You do not have to ship within one business day, you only need to supply a tracking number within one business day and any number will do.
Can you get into trouble if you supply a fake tracking number? No. I have tried complaining to eBay about sellers who do this, but eBay does not care.
ganda
Senior Member - 1K
posted: Jun. 5, 2012 @ 12:34p
Someone needs to write a little app that automatically enters a fake tracking number as soon as the sale occurs, but leaves the item in the To Be Shipped state
Wreptyle
Senior Member - 2K
posted: Jun. 5, 2012 @ 1:00p
ganda said: Someone needs to write a little app that automatically enters a fake tracking number as soon as the sale occurs, but leaves the item in the To Be Shipped state
I second this
JamesTKirk
Senior Member - 3K
posted: Jun. 5, 2012 @ 3:21p
Wreptyle said: ganda said: Someone needs to write a little app that automatically enters a fake tracking number as soon as the sale occurs, but leaves the item in the To Be Shipped state
I second this
Sounds like BradMajors could neg you. Don't forget the packing slip too or knowitall will neg you.
I think I'm staying away from fake numbers and just printing the label even if I don't mail it that day.
bobbybore
bobbyinteresting
posted: Jun. 6, 2012 @ 8:29a
I was already bending over for fleabay
ganda
Senior Member - 1K
posted: Jun. 6, 2012 @ 10:43a
bobbybore said: I was already bending over for fleabay
Well, now fleabay's increasing that bore. Lube up!
LongDongSilver said: Can you offer 14-day return only on "low risk" items and get 20% off FVF on those items or you must offer return on ALL items to get 20% off FVF on everything?
So any idea on this? Is it all or nothing, i.e. offer 14-day return across the board and get 20% off FVF across the board or nothing? Or you can selectively offer 14-day return and get 20% off FVF on those items only?
yesidonoitall
Greedy Member
posted: Jun. 7, 2012 @ 12:52a
eBay is still the one and only for almost all of its sellers... I suppose some do not know the basic rule....of running a business.
Treefarn
Thrifty Member
posted: Jun. 7, 2012 @ 4:46a
LongDongSilver said: LongDongSilver said: Can you offer 14-day return only on "low risk" items and get 20% off FVF on those items or you must offer return on ALL items to get 20% off FVF on everything?
So any idea on this? Is it all or nothing, i.e. offer 14-day return across the board and get 20% off FVF across the board or nothing? Or you can selectively offer 14-day return and get 20% off FVF on those items only?
Starting June 1, only those listings from Top-rated sellers that include 1-day handling and a 14-day or longer return policy with a money-back option will qualify for the greatest average boost in Best Match and 20% final value fee discount.
ArgoNavis
Senior Member - 1K
posted: Jun. 11, 2012 @ 6:17p
Treefarn said: If a buyer files a 'Not as described' case, you are going to have to accept a return regardless of what you write 'NO RETURNS' 'AS IS', or anything else. eBay is buyer friendly (and with good reason).
BS. Very seldom do I sell "as is" items, but when I do, I never say something like "cannot be tested", or "might work", or anything similar that may lead e.Bay to rule in a buyer's favor. I've had 2 or 3 SNAD attempts for such items over the years, and I won every single one of them. When my description says: not working, for parts, no returns, buyers cannot claim that the item is not working. Plenty of photos help too.
The big mistake many sellers of AS IS items make is that they stealthily suggest that the item might be working hoping to get a better price. Do this often enough, and you'll get an a*****e buyer who will claim SNAD and e.Bay/PP will gleefully oblige, unless, of course, you're a mega-seller who gets special treatment from the Ho.
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