minihelen123 said:Hello. I shipped a $500 item with delivery confirmation and insurance. Buyer claims that he hasn't received the item and threatened to file a dispute if I don't give him a refund. He says that he never signed for the item so it must have been delivered to another house and signed by somebody else. I know that items over $250 require a signature but I didn't buy signature confirmation because insurance already comes with signature delivery. I researched about this online and I'm reading mixed responses. Some say that insurance signature won't do anything for PayPal because it's not viewable online. I'm going to lose automatically. However, others say that I can contact USPS and get the insurance signature and mail/email/fax to PayPal and it'll satisfy them. Which is true?

I had a similar issue. I went to my local post office and they gave me printed confirmation of delivery along with online confirmation of delivery. I sent it to paypal and the issue was settled in my favour. Remember, it is a mail fraud to claim otherwise. You can file a complaint to the USPS Mail fraud inspector. I doesn't matter whether the item was delivered to your buyer as long as you can prove that it was delivered to that address which in your should be easy--as you can track it by the number on your USPS delivery confirmation and insurance slip. Just type in the number from the slip and you should be able to have to online confirmation of delivery.

ShakuniMama said:minihelen123 said:Hello. I shipped a $500 item with delivery confirmation and insurance. Buyer claims that he hasn't received the item and threatened to file a dispute if I don't give him a refund. He says that he never signed for the item so it must have been delivered to another house and signed by somebody else. I know that items over $250 require a signature but I didn't buy signature confirmation because insurance already comes with signature delivery. I researched about this online and I'm reading mixed responses. Some say that insurance signature won't do anything for PayPal because it's not viewable online. I'm going to lose automatically. However, others say that I can contact USPS and get the insurance signature and mail/email/fax to PayPal and it'll satisfy them. Which is true?

I had a similar issue. I went to my local post office and they gave me printed confirmation of delivery along with online confirmation of delivery. I sent it to paypal and the issue was settled in my favour. Remember, it is a mail fraud to claim otherwise. You can file a complaint to the USPS Mail fraud inspector. I doesn't matter whether the item was delivered to your buyer as long as you can prove that it was delivered to that address which in your should be easy--as you can track it by the number on your USPS delivery confirmation and insurance slip. Just type in the number from the slip and you should be able to have to online confirmation of delivery.

RE:
I doesn't matter whether the item was delivered to your buyer as long as you can prove that it was delivered to that address

Correct.

minihelen123 said:Haha, I received 2 contradicting answers. ShakuniMama says she was able to send the insurance signature to PayPal and win the case but yesidonoitall, you're saying PayPal won't accept insurance signatures. I guess I'll wait for a third opinion.

PP UA says, there must be online viewable info that the item was delivered to the address they advise.
Fax in is not mentioned.
Do it right and you may get the money back after PP has taken it from you.
I have been the seller in 3 or 4 cc not authorized for the purchase attempted chargebacks, $700 or more, laptops.
PP took the funds back,
I keep $5,000+ in the account at all times.
Money was given back after providing online proof of delivery.
It just makes no sense for a seller to not do what is required.....

I know it was my fault that I didn't purchase signature confirmation as PayPal recommends. However, that's not my question. My question is whether or not an insurance signature can be faxed over to PayPal to satisfy their signature policy because after all, a signature is a signature whether it's viewed online or on paper. I've read of people winning the case this way so I was hoping to get a confirmation on this. Since the item is over $250, delivery confirmation won't do anything so my only hope is insurance. Thank you for your help.

tlaxson said:

The sellers primary residence must be in the U.S. Thus, the account must also be registered in the U.S.

2. Ship to the address on the transaction details page

PayPal no longer requires eBay sellers ship to confirmed addresses for coverage. Instead, the current requirement is to ship to the address as listed on the transaction details page in eBay.

I have been shipping to the address in PayPal because I thought that was the rule. Now, I have an item that tracking says is undeliverable and looks like the buyer's address is different in Paypal than in eBay.

So I look up Seller protection on PAYPAL under User Agreement and it says this:

11.4 What are the eligibility requirements for PayPal seller protection?

You must meet all of the basic requirements listed below: In addition, you must meet the Item Not Received requirements to be covered for Items Not Received and the Unauthorized Payments requirements to be covered for Unauthorized Payments.

Basic Requirements:

Ship the item to the shipping address on the “Transaction Details” page.

So which is it? For Seller Protection, do I ship to the Paypal address or the eBay address? Thanks!

Okay, so the information on No. 2 in the first post of this thread is incorrect? Thanks. Just want to be 100percent sure.

I need some suggestions on a situation I was dumb enough to get myself in:

Buyer requested I use their shipping label, and I was fine with it as long as it listed their confirmed address, was insured, and required a signature. Once the package was sent, the buyer rerouted it to a whole different state. I requested the package be sent to the shipper(confirmed with UPS twice it would go to the address on the shipping label). Guess not, it's going to E&C Medical(Perigen) in New York(address of UPS account owner). They're a large company so I don't think I'll have a problem getting my item back(could just be wishful thinking). PayPal account holder now is claiming identity theft.

IP addresses emails sent from: 71.74.56.125, 71.74.56.126. All based in Reynoldsburg, Ohio.

Address package was rerouted to:
2510 Senator Ave,
DISTRICT HEIGHTS, MD 20747
Phone number found online for this address: (301) 257-9542
Owner's name found online for this address: Evelyn Oakley
Name of person that made the rerouting request(provided by UPS): Sara Hensen

UPS account owner's information (provided by UPS):
E&C Medical Intelligence
New York
(Company package is being returned to)

eBay username item purchased under:
krox20
eBay username item that original inquired about item and using buyers own shipping label:
us_eba_yer (formal username rgibble) (Richard Gibble)
eBay flagged 'krox20' as a hijacked account, but no notice about us_eba_yer. Hmm!

I have contacted Ohio Road runner(ISP of the individual that emailed me the label), PayPal, eBay, UPS, IC3.Gov, and E&C Medical (UPS account owner). I will be contacting my local District Attorney's office (they love to hear about this kind of stuff), and the Maryland Police Department on Monday.

ANY SUGGESTIONS ?

Did the item get to the UPS account holder.
Did they or are they going to resend it to you?

If it arrived at the original address PP provided and you had siggy if needed, you should be ok for the unauthorized use of the cc.

EquationofTime said:yesidonoitall said:Did the item get to the UPS account holder.
Did they or are they going to resend it to you?

If it arrived at the original address PP provided and you had siggy if needed, you should be ok for the unauthorized use of the cc.


The package will arrive at the UPS account owners location on Tuesday the 13th. I have contacted them by both email and telephone, but they're closed during the weekends. I'm planning to call them again on Monday. Unfortunately the buyer rerouted the package to Maryland, then I requested it to be sent back to the shipper and once that has been done it cannot be changed (per UPS). So no, it won't be delivered to the address on file with PayPal .!

I used to have Buy It Now on eBay, with s/h listed seperate.
I sell laptops.
About 1 of 5 buyers wanted to use their shipping accounts.
This was before they paid, Immediate Payment Required, was not used by me.
They never paid.

Now, BIN with Free s/h (really s/h included) and Imm pay required.
OK, one buyer wanted 3 day UPS (ground was included)
He paid a separate PP payment for that.

Now by chance I look at the progress on the day UPS said it would be delivered. A friday.
I see it is rerouted to another state.
I call UPS for them to just send it back to me.
They were able to get that done on Monday.
I paid sh both ways but the $900 item got back to me.
I was lucky.

eBay also refunded the FVF.

UPS has no provision to not allow reroutes.

Just found out that there is another victim!(always knew, I couldn't be the only one.) I've dugg up a bit more information on one of the fraudsters - they're actually using Boston University's internet! I will be contacting their ISP first thing tomorrow morning. If anyone works at/for Boston University, and can offer their help I'd really appreciate it! Maybe this will turn into a "PPP-Powerbook" type story .

Thank you.