DC on First class mail question

Hi,

I sent something to a buyer with USPS 1st class mail using standard brown envelope
since item only weight 2oz, because it is printed from Paypal shipping, it added delivery confirmation automatically.
Today buyer email me that they receive the item but have to pay postage due of $3.73.
The were told it is because I used delivery confirmation on a first class mail package that was under 3/4" in thickness.
So it was handled as priority mail since it could not have delivery confirmation on it as first class mail.

is that correct?
if it is right, is there anything I can do on Paypal not to add DC?

any helps will be much appreciated.

Thank you so much.

Next time plump it up to >3/4". Throw in a couple foam peanuts or a chunk of bubble warp. That makes it a first class package vs. letter.

In the meantime refund the buyer their out of pocket expenses.

Every time I stick something in there to make it 3/4" thick the block heads at the post office still try to send it through the letter sorter and the envelope gets shredded.

I've had someone sent me a gift card via First Class Mail with DC. It looks just like a letter but with a printed First Class Label with DC. It was not bumped up to Priority Rate. I guess it depends on the post office?

applepielicious said: I've had someone sent me a gift card via First Class Mail with DC. It looks just like a letter but with a printed First Class Label with DC. It was not bumped up to Priority Rate. I guess it depends on the post office?

I've sent a couple gift cards in a flat envelope 1st class with DC and have not heard any complaints. I'm guessing I've just been lucky.

I use a bubble mailer and fold it a few times for small items. It makes it look to the buyer that I am REALLY serious about protecting his item, rather than trying to save a little bit of money on postage.

qube said: I have put a 4x6 Zebra label on a #10 envelope and it was delivered without postage due. Sounds like someone got an uppity postal carrier!

POs seem to be cracking down a bit more, maybe its due to the amount of money they lost last qtr.

amannamedhorse said: for all auctions just do freeshipping and up your auction starting prices to include the shipping cost, people love the word free and you will get higher dsr`s and more sales. like how can they complain if you shipped it for free?

FVF will go through the roof.

davef139 said: qube said: I have put a 4x6 Zebra label on a #10 envelope and it was delivered without postage due. Sounds like someone got an uppity postal carrier!

POs seem to be cracking down a bit more, maybe its due to the amount of money they lost last qtr.They are closing 3500 offices. Does that give a hint that they are hard up for cash?