couponjohn said:cnIsfg said:Despite common belief you CAN have your UPS account(s) flagged for no-rerouting/no customer address corrections and UPS will be 100% liable of they cannot prove the shipment was delivered at the delivery address on the label. The only downside is that once flagged you the shipper cannot make any routing or address changes for in-route shipments either.

In addition to no-rerouting, for FedEx shipments FedEx Express and Ground accounts can be flagged for no address corrections or local hub pickup if you choose. Just contact your FedEx rep and they can setup your account(s) that way and even provide you with some specialized FedEx warning labels (I will attach a scan of one of these labels). We ship tens of thousands of FedEx shipments with no problems. In the few times that the local FedEx employees waivered from our account restrictions and could not recover the parcel we received automatic claim payments with no issues whatsoever. We do occasionally receive negative comments from irate customers who did not read our policies before they ordered and who were not able to pickup shipments at a local hub. However we clearly state in our sales policies, checkout instructions which each customer must acknowledge to submit orders and then once again in our shipment notifications that orders will only be shipped to the address our merchant bank provides and customers must be available at that address to receive deliveries. No local hub or alternate address deliveries will be permitted. If a signature will be required we also state that criteria.

Thats a waste of time, they dont care what the package says on it when they type it into a computer to re-route, they dont look at the package.

as far as no pickup well sorry that will all so not fly anyoen can do a local pickup ...

If your FedEx or UPS account is flagged for no in-service re-routing then it is irelevant who, when or where attempts to reroute occur. As for the labels they are simply a remiinder to Fedex employees who can already see the EXACT same information when they scan the FedEx label on your shipments if your FedEx account is setup as I descibed. If the labels did not work FedEx would NOT provide them. From a legal standpoint in terms of FedEx’s service contract fulfillment to deliver the service within the terms of their customer service agreements and specific FedEx account riders adding these restrictions to your account means A LOT. From FedEx’s own internal procedures and limiting our liability from lazy FedEx employees not following FedEx’s own internal procedures it means EVERYTHING. Like I said earlier we NEVER receive ANY challenge to claims we file where lazy FedEx Employees did not do their job and still hold packages for pickup or rerouted them based on a third party’s request. If you are an individual person without a FedEx account and shipping out of Kinkos then yes these are not going to work.

cnIsfg said:couponjohn said:cnIsfg said:Despite common belief you CAN have your UPS account(s) flagged for no-rerouting/no customer address corrections and UPS will be 100% liable of they cannot prove the shipment was delivered at the delivery address on the label. The only downside is that once flagged you the shipper cannot make any routing or address changes for in-route shipments either.

In addition to no-rerouting, for FedEx shipments FedEx Express and Ground accounts can be flagged for no address corrections or local hub pickup if you choose. Just contact your FedEx rep and they can setup your account(s) that way and even provide you with some specialized FedEx warning labels (I will attach a scan of one of these labels). We ship tens of thousands of FedEx shipments with no problems. In the few times that the local FedEx employees waivered from our account restrictions and could not recover the parcel we received automatic claim payments with no issues whatsoever. We do occasionally receive negative comments from irate customers who did not read our policies before they ordered and who were not able to pickup shipments at a local hub. However we clearly state in our sales policies, checkout instructions which each customer must acknowledge to submit orders and then once again in our shipment notifications that orders will only be shipped to the address our merchant bank provides and customers must be available at that address to receive deliveries. No local hub or alternate address deliveries will be permitted. If a signature will be required we also state that criteria.

Thats a waste of time, they dont care what the package says on it when they type it into a computer to re-route, they dont look at the package.

as far as no pickup well sorry that will all so not fly anyoen can do a local pickup ...

If your FedEx or UPS account is flagged for no in-service re-routing then it is irelevant who, when or where attempts to reroute occur. As for the labels they are simply a remiinder to Fedex employees who can already see the EXACT same information when they scan the FedEx label on your shipments if your FedEx account is setup as I descibed. If the labels did not work FedEx would NOT provide them. From a legal standpoint in terms of FedEx’s service contract fulfillment to deliver the service within the terms of their customer service agreements and specific FedEx account riders adding these restrictions to your account means A LOT. From FedEx’s own internal procedures and limiting our liability from lazy FedEx employees not following FedEx’s own internal procedures it means EVERYTHING. Like I said earlier we NEVER receive ANY challenge to claims we file where lazy FedEx Employees did not do their job and still hold packages for pickup or rerouted them based on a third party’s request. If you are an individual person without a FedEx account and shipping out of Kinkos then yes these are not going to work.

I did NOT know they even OFFERED these to their customers, at least they don't show them on THEIR site.
I all so KNOW that MANY FedEx employees and SUB CONTRACTORS such as their ground people who really don't care what the sticker says but instead gets PAID to DELIVER the item and NOT to bring it back!
So MUCH for Emphasizing my words like YOU did!

I think the point is, If you flag your account, NOT to forward/re-route packages and if you have an experience like the OP, you would be covered, especially if you have insurance.

Another safety precaution, to protect you from scammers out there. I for certain, would do this if I am shipping a high value item.

There is no need to poke holes in the quality and reliability of this service. That is besides the point.

couponjohn said:cnIsfg said:Despite common belief you CAN have your UPS account(s) flagged for no-rerouting/no customer address corrections and UPS will be 100% liable of they cannot prove the shipment was delivered at the delivery address on the label. The only downside is that once flagged you the shipper cannot make any routing or address changes for in-route shipments either.

In addition to no-rerouting, for FedEx shipments FedEx Express and Ground accounts can be flagged for no address corrections or local hub pickup if you choose. Just contact your FedEx rep and they can setup your account(s) that way and even provide you with some specialized FedEx warning labels (I will attach a scan of one of these labels). We ship tens of thousands of FedEx shipments with no problems. In the few times that the local FedEx employees waivered from our account restrictions and could not recover the parcel we received automatic claim payments with no issues whatsoever. We do occasionally receive negative comments from irate customers who did not read our policies before they ordered and who were not able to pickup shipments at a local hub. However we clearly state in our sales policies, checkout instructions which each customer must acknowledge to submit orders and then once again in our shipment notifications that orders will only be shipped to the address our merchant bank provides and customers must be available at that address to receive deliveries. No local hub or alternate address deliveries will be permitted. If a signature will be required we also state that criteria.

Thats a waste of time, they dont care what the package says on it when they type it into a computer to re-route, they dont look at the package.

as far as no pickup well sorry that will all so not fly anyoen can do a local pickup ...

couponjohn said:cnIsfg, I would respond to your comment but its just not WORTH the TIME to debate whats what at Fedex.

Oh one thing, you said they supply these stickers to there customers?
Can you provide me a link to them on their website or even whom I can call and get these from.
I just cant seem to locate them and the fedex people I talked with said they knew nothing about them, and since you said they provide them I would love to order some..

thanks

Who are the "FedEx people" that you spoke with? Call FedEx customer service and ask to speak to your account rep.

rocker86 said:cnIsfg said:Despite common belief you CAN have your UPS account(s) flagged for no-rerouting/no customer address corrections and UPS will be 100% liable of they cannot prove the shipment was delivered at the delivery address on the label. The only downside is that once flagged you the shipper cannot make any routing or address changes for in-route shipments either.

In addition to no-rerouting, for FedEx shipments FedEx Express and Ground accounts can be flagged for no address corrections or local hub pickup if you choose. Just contact your FedEx rep and they can setup your account(s) that way and even provide you with some specialized FedEx warning labels (I will attach a scan of one of these labels). We ship tens of thousands of FedEx shipments with no problems. In the few times that the local FedEx employees waivered from our account restrictions and could not recover the parcel we received automatic claim payments with no issues whatsoever. We do occasionally receive negative comments from irate customers who did not read our policies before they ordered and who were not able to pickup shipments at a local hub. However we clearly state in our sales policies, checkout instructions which each customer must acknowledge to submit orders and then once again in our shipment notifications that orders will only be shipped to the address our merchant bank provides and customers must be available at that address to receive deliveries. No local hub or alternate address deliveries will be permitted. If a signature will be required we also state that criteria.
I can understand not allowing buyers to re-route packages, but why not allow them to pick it up at the facility? I was under the impression that PayPal would cover such an instance. Since you said you use a merchant account, do they not protect you if the buyer picks the item up? Just curious...

Because anyone could call UPS with the tracking number and name and tell them they're going to pick it up at the facility. Then they just go and make a little chicken scratch mark on the signature panel and leave. When the package is delivered to a residence then that person has to be at that location in order to sign for it.

Update: PayPal ruled in my favor (thankfully!) and everything is normal now.

Thanks everybody for their comments and feedback with this.