chargeback as unauthorized shipment picked up at fedex center

Just got a CB as unauthorized from about 2 months ago on a $280 item. Eligible for SPP but the buyer (or probably the thief) went and picked it up at the fedex depot before the first delivery attempt (he did sign the buyer's name though).

Does SPP cover you as long as you shipped it to the correct address? I remember reading something about this earlier.

AbbaZabba said: Just got a CB as unauthorized from about 2 months ago on a $280 item. Eligible for SPP but the buyer (or probably the thief) went and picked it up at the fedex depot before the first delivery attempt (he did sign the buyer's name though).

Does SPP cover you as long as you shipped it to the correct address? I remember reading something about this earlier.

I have had 4 or 5 laptops buyer claim unauthorized charges in the last 2 years.
A small percentage of 100's sold.
On each money was taken from me, I provided proper link to siggy delivery, I was given back the funds in about 3 weeks.

If you had sig required you should be ok.

With unauthorized you only need proof of shipment.

So he said they would issue a credit within 24 hours. Here it is 5 days later and i'm on the phone again and it's not covered

yesidonoitall said: AbbaZabba said: So he said they would issue a credit within 24 hours. Here it is 5 days later and i'm on the phone again and it's not covered

 

Do you have proof of delivery.

he signed for it at the fedex terminal.

I just got an email saying it should be covered after they kept telling me it wouldn't be on the phone. It says 3 days for reimbursement so we'll see if that is true or not.