APO/FPO Issues - Tracking, Insurance?

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APO/FPO Issues - Tracking, Insurance?

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madcowdisease
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posted: Oct. 24, 2009 @ 11:05a

I've sold an item (~$125) on Amazon and the shipping address is an APO. In Iraq. Great.

I know that signature confirmation is out of the question and delivery confirmation, if at all, is spotty. I am inclined to cancel the sale, since I'm ending up shouldering all the liability and shipping stuff to Iraq simply does not sound particularly appetizing. Opinions?

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posted: Oct. 24, 2009 @ 11:05a

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Yo Ma-Ma
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posted: Oct. 24, 2009 @ 1:13p

Did you or can you charge enough shipping to cover Express mail? You should have pretty good tracking and confirmation with that service. As far as I know, you still cannot force a signature or at least a web-available view of the signature. Possibly even Priority would show the tracking, not sure though.

Message edited by: Yo Ma-Ma on 2009-10-24 13:13:56 CDT

cosmiverse
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posted: Oct. 25, 2009 @ 11:29a

Since Amazon require SC as proof of delivery especially for items over $100,you may loose a claim if the buyer claim non-receipt.

If you like to proceed with sale, I will insure the package with usps and send with DC which is available to some apo/fpo address.

Message edited by: cosmiverse on 2009-10-25 11:33:56 CDT

Stoned
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posted: Oct. 26, 2009 @ 11:57a

I had an order from an APO address that I would have lost money on after the shipping charges. I politely told the buyer I do not ship to APO addresses and issued a full refund. Done.

parquedematthew
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posted: Oct. 26, 2009 @ 12:59p

Agreed. Refund and sell again. I wouldn't attempt the risk.

cosmiverse
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posted: Oct. 26, 2009 @ 2:04p

If you are selling on eBay or any other site and take paypal or Google checkout it is safe to send items with DC for order under $250.

If you are selling on Amazon or taking Amazon checkout they need SC on all orders especially over $100.

so refunding the buyer is the best option rather than loosing the item.

ArgoNavis
Senior Member - 1K

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posted: Nov. 3, 2009 @ 5:26p

cosmiverse said:Since Amazon require SC as proof of delivery especially for items over $100,you may loose a claim if the buyer claim non-receipt.

If you like to proceed with sale, I will insure the package with usps and send with DC which is available to some apo/fpo address.

Amazoo doesn't require anything. They advise you to get a SC for expensive items, but it's up to you. I personally rarely get SC for anything below $200-$300.

That being said, I stopped shipping to APO/FPO completely, after I had a spike of "item not received" claims from APO/FPO. All were settled to my satisfaction one way or another, but it's simply not worth it.