Can I open a PayPal dispute?

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I purchased some boots off of eBay. The listing described them as being new - only worn once inside. My husband wore them to work for 2 days (works outside) and the soles have completely disintegrated. I e-mailed the seller and she stated that they were actually 3 years old – not new, just not worn. Didn’t know if I had a chance… they were almost $100 and we just can’t turn around a purchase another pair for him. She also said they weren’t listed as work boots – the listing has hiking & hunting, I don’t see why that would matter. No boots made for any activity should fall apart after only wearing them for 2 days. I just wanted to get some other opinions before I tried to do anything further... or if I just have bad luck.



You can always dispute!
Paypal seems to error on the buyers side quite often, so I would think you have a good chance. You can always file with you CC and try again if you loose with Paypal.


You can dispute it as a SNAD and you'll win. New means in the factory box, complete and not used. (ust like you'd get from a retail store)

It sounds like you've already caught the seller in some lies.

Paypal will make you ship the boots back to the seller at your expense as a pre-condition of getting the refund.


I don't think it matters if SNAD is actually SNAD or not.. I think they just auto-approve and ask you to ship it back..
Anyone think any differently?


dcg9381 said: I don't think it matters if SNAD is actually SNAD or not.. I think they just auto-approve and ask you to ship it back..
Anyone think any differently?

I've never heard of a case where Paypal asks the buyer to substantiate the "S" part of SNAD. (ie S = Significantly)


Does he work in a diesel shop? walking around on a shop floor with different chemical spills on the floor?..boot soles or at least many of them will not stand up to petroleum distillates ( I have seen diesel fuel ruin soles on cheap boots within 2 hours)


No - he works in a bucket truck... So he's mostly around his truck, but is in mud & water.


"The listing described them as being new - only worn once inside"
That's not new. Dispute and get a refund. Leave poor feedback.


PayPal granted a refund - thanks!




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