PayPal SNAD Question

Opened a dispute, seller disputed, went to PayPal - they sided with me.

I sent the item back & provided the tracking number - now what? Will I definately get my money back? Can the seller do anything to prevent the refund if the package is delivered? Do they take it out of their account or do I have to wait for the seller to refund?

Thanks - this is my first claim.

Just wait and paypal will return your money when the tracking shows the item has arrived.

When you dispute Paypal pulls out the amount of the dispute from the seller's account and holds the money - (seller cannot do anything about this) If there is no money in the seller's account, paypal will cover the loss and refund you.

I'm dealing with a similar situation. I bought a computer and the seller sent me a completely different, but somewhat comparable model. While its not the end of the World and still probably a pretty good deal, it's not the one I thought I was buying. My concern is that if I go to the trouble of filing a claim and sending the computer back, he will claim damage or something else, muddying up the claims process and trying everything possible to prevent a refund.
The name and location on the package's return shipping address are both different than those associated with the eBay account too. And, I think the computer may be hot, as the registered user's name is also different. God, why did I try to save $200 by buying an eBay computer? I am old enough to know better.
Anyway, how would you all proceed here? Is there anything specifically I need to be aware of? I'm thinking, an issue with a confirmed address for return shipping might come up? Haven't filed any sort of claim yet, waiting to hear back from the buyer after emails and phone calls.

This was my first dispute. When I opened it I sent the e-mail I received from the seller indicating the eBay listing wasn't accurate, the seller stated her side & PayPal agreed with me. I had to return w/ del con (signature if it's over $250) to the address PayPal gave me. It was shown delivered yesterday afternoon, I got my $$ in my PayPal account this morning. I was worried the seller would say they were damaged - but I guess PayPal already desides before you send it back. All they care about is that it was returned after that.

I just opened my first SNAD dispute, when do I escalate it to a claim? My seller sent 5 paperback books in a shoebox with no padding. The box arrived chewed up as did some of the books. Seller has a few thousand feedback so you'd think they would know how to pack items.

tvstickit said: ellone said: I just opened my first SNAD dispute, when do I escalate it to a claim? My seller sent 5 paperback books in a shoebox with no padding. The box arrived chewed up as did some of the books. Seller has a few thousand feedback so you'd think they would know how to pack items.

If the box was chewed up then the shipping company should be the one to get this claim///A shoebox is not an appropriate shipping container and isn't designed to provide any kind of real protection in transit. That and the lack of any packing material makes it the seller's problem IMHO.